Brookdale

Very dissatisfied with all. She is now living with me. Brookdale only wants money and doesn't care about residents. My sister's and myself had to bathe, request for her room to be cleaned, didn't follow through with toileting...she was found cleaning herself with toilet water. We also had to make sure she got a bath and had clean hair. They were paid to do this and didn't. Would not recommend.

It was not the experience we were expecting for our loved one, it was really bad and they could not handle our loved ones care. They refused to take our loved one back and we quickly had to think of an alternative thing to do.

The wait time for some one to come is well over 5 minutes - the staff is not helpful - the facility is in need of extensive maintenance - water was out for almost a week - COVID outbreak caused staff to leave food outside of rooms when they remembered to bring food - at one point someone told my father in law to call my wife and have her come to the facility to give him his medicine - they didn't even bother to bath him for almost a week when his shower head broke - I would not recommend this facility at all - very sad

At the age of 101, we were forced to transfer our mother to a different facility. We went through countless health and wellness directors and most of the aids who cared for our mother were hired on through agencies. That said, there was no consistency in her care which often resulted in mishandling her physically. Her skin is paper-thin, and she repeatedly was treated for skin tears. The care plan she was paying for was never fully implemented. We staged numerous care conferences, which never resulted in any follow through from staff or administration. As a result, we found it necessary to pay for personalized services which totaled about $2,000.00 monthly above and beyond what was billed to us monthly. Our mother was supported by the facility by providing her with only the rudimentary services. Beyond these, it was up to her family. If you are searching for an AL facility, I would strongly suggest you look beyond Brookdale Trillium.

Find another facility. My husband was in the memory care building for a 2-week respite. He has dementia and needs assistance. His garments (under and outer) were only changed 3 times in one week. He fell and they didn't notify me. And no shower for several days. On the 10th day, I again requested a shower for him. They finally managed it, and after it was done, I packed up his things and brought him home 4 days early. I was very disappointed.

My loved one fell, and had to go to the hospital, and I needed to find a place right away. This community was pretty, reasonably priced, and close by. The sales director and executive director did an assessment and said that they could handle my loved one's condition. They were not able to take care of my loved one, and he ended up going back to the hospital. Overall, it was not a happy experience.

I would not recommend this facility to friends and family. They engaged with third parties about my mother and her state of care and placement. They broke major trust and failed to communicate with family.

We had a horrible experience. The staff was rude and nasty. Upper management did not help but they had a lot of agency employees who no one could understand. Especially the elderly. I thought it was the answer to everything!! But they were just liars and don't care about the residents.

They tell you what you want to hear until you are in there, then everything fell apart. Her call string didn't work so she would sit waiting for assistance, she fell at least once. It was memory care so we asked for her wheelchair and walker be out of her reach so she wouldn't attempt to walk on her own. Numerous times a family member would come in and see the wheelchair and/or walker right next to her. Other residents would wander into her room which made her feel uncomfortable. I will say the staff was great, administration not so much. Prices increased in January and none of the family knew about it, we later found a letter in her room about it, overall we were very dissatisfied, she was only there 8 months!

In the couple of days it was average and after that there's was no communication at all. They decided my loved one was not appropriate for the property and they could not stay. That was only communicated to the hospital staff and even after my calling and leaving messages I did not and have not after several weeks gotten a call back to say my loved one could not stay. I simply received a refund in the mail!

This facility is nice for a mobile person who wants to live in a community with lots of activities. It can not handle individuals whose condition changes and person needs more care. There is no nurse on site during the night so they can't do hospice, although that was mentioned up front. It is extremely expensive for the care. I also hired a 24/7 aide from another agency to assist, but received calls about staff not getting along. The 2nd agency aide was not very good, but this was the agency recommended by Brookdale. My father was there a little over a month and had 2 hospitalizations while there, so was not at facility very long and very expensive for the short time he was there. Staff was friendly, especially the front desk woman who went above to assist the best she could. I don't recommend this facility for a resident who is used to living alone - best to hire a 24/7 person to live in home, if possible.

What this community could improve on would be to be cleaner, the activities is a joke, care quality could be improved a lot, and temperature control.

It was not a good experience. They can improve by, hiring enough caregivers for one. I don't think that there is anything they could do to change what has been done. I would never give a better rating. I would not recommend this community to other families.

It was a horrible experience and they should not even be in business. The safety of my father in law was a big concern as they did not serve his meals correctly, his meds on time, properly bath, or take care of his apartment. We didn't last a month there and had to move him out. The communication was terrible. When asked to respond to our concerns we were met with silence. It was such a high price and not worth one penny.

I toured Brookdale Peachtree. It was very expensive and still smelled bad. My tour lady was very pushy. She called and text me several times a day, even after I told her that I had found another place. The facility smelled very badly of urine.

My loved one was a resident at this facility and we had a terrible experience. The supervision was bad. They did not keep other residents from wandering into rooms and scaring my loved one. They did not listen to food preferences and my loved one vomited each time they gave her the food that she stated she didn't like. They did not refund all of our money. We would not recommend this facility. If someone is sent here, the family needs to check up on them frequently.

Be prepared to make frequent visits to check on your loved one and save up your dollars replace lots of personal items as they get lost, which occurs very frequently. An absolute must is to wash your hands ALL THE TIME with soap and water! I am recuperating from my second GI bug (think norovirus) in the last six months as a direct result of visiting my mom. In both cases, the staff identified the infection and warned visitors after I was already sick. Even though my husband and I became acutely ill, the Executive Director dismissed it as a "minor outbreak of the GI bug." Many of the caregivers consistently fail to wash their hands after providing care, and weeks have gone by without soap or paper towels in my mom's bathroom. The monthly costs keep increasing even I have to keep taking sick days off from work and just spent $300 to replace her bed linens that have permanently gone missing.

My loved one was in Brookdale for [time frame removed] and then contracted Covid from an employee and passed away. I thought the employees were kind but there were not enough of them. Residents were having to wait too long for assistance. The community promised things they could not provide. I think my loved one needed care far beyond what they could provide. They charged us for a month after my loved one passed and it took a lot of effort on my family's part to get money back. I do not think I would recommend their facility. I hope this gives you an idea of what we dealt with in Brookdale.

There was confusion from the start regarding our loved ones medication - we had the head nurse speak to our loved ones cardiologist to straighten things out with a certain medication. The cardiologist said our loved one did not need to be on this medication anymore, and the head nurse assured our family everything was good and he had been taken off. We found out after a month that our loved one was still on the medication that had effected him in such a negative away. They had moved our loved one to memory care because they declined so far (even though our loved one had no previous dementia or Alzheimer's diagnosis). When we brought this to their attention, we received attitude. Our loved one was sent to the hospital with heart complications. After a few days of the medicine being out of their system, our loved one was heart rate was improving and the case was closed. We did not take our loved one back to Brookdale due to this mishap. It may be a bright and shiny and community but we had a terrible experience. Comparing assisted living and memory care to another - it looked like their memory care unit was an after through, it was dungy and dreary.

We chose Brookdale for our father and were very impressed throughout the sales process. Living out-of-state, we were comforted by the promises that his safety and welfare would be checked on daily, via a resident check-in button and associated follow-up protocols. Sadly, and to my father's detriment, those protocols were not followed effectively and executive management exhibited no sense of responsibility. Our observation was that Brookdale was unacceptably short-staffed, suffered from an egregious and nearly comical lack of executive leadership, and failed on a number of occasions to provide timely, accurate and truthful information. While many of the day-to-day employees were kind and caring, and though the food and facilities were acceptable, we ultimately deeply regretted choosing Brookdale Wornall Place.