Brookdale

The place is filthy. My mother’s bedding was stained and on one occasion dirty t shirts were used instead of pillow cases. We found pills in drawers and on the floor. Personal items went missing and she was often not dressed n her own clothes. On several occasions she was dressed in men’s shirts. The call light was placed where she could not reach it. When we would push the light the response was very slow if at all. Administration did not communicate very well. They were unable to figure out how to have a doctor’s appointment remotely. Appointments were missed and family was not contacted when this happened. Plans of care were not given to the family even as the price kept increasing. Family was not notified of price increases until they saw the increase on the monthly bill. You pay for care you do not get.

We paid more than [amount removed] a month, housekeeping was sporadic,, food left on my mom’s floor in her room for weeks. I would wait sometimes 10 minutes to get buzzed in, nobody would know where my mom was. My mom’s clothing was gone, she’d be wearing other residents clothing. She didn’t have her hair washed for at least 3 weeks. Several residents begged for water from visitors, very sad.

We had an Elopement event that happened with our mother due to confusion from a UTI. She got out of the facility at 8:00 pm and was found back in the neighborhood behind the facility at 9:00 pm. Bad

Unfortunately I wouldn't trust your loved one here. They allowed my momto leave the facility in the cold dark rain one night around 8:00 pm. She had a UTI which causes disorientation and confusion in the elderly. It's very common. She was found way back in the neighborhood behind the facility. She had been a resident since [time frame removed]. They weren't attentive to her as they should've been. A very unfortunate event.

We toured the facility and left with fake smiles . The marketing director has no clue what she is doing, she is simply selling a room. Marketing director should have to work as cna to understand what the duties are. She called residents by the wrong name when introducing them one corrected her quickly. I will not be putting my loved one here. We believe the staff genuinely cares watching their interactions especially in the memory care unit was wonderful but to sell the facility you have to at least know what’s going on, we were showed a room where the resident was clearly Ill hospice patient marketing director had no respect for the resident or their family members who were in the room

When I visited my elderly friend at Brookdale, her meal was left in the living room. She was bedridden. There was not a utensil in sight. The food was not pureed and she choked on the turkey I fed her (with my fingers). Hospice told me she was to be fed her meals but Brookdale didn't have the staff to do that. I pressed the call button 3 times and in the 25 minutes I was there, no one came. I appreciate the caregivers and know they are very busy. They are probably underpaid, undertrained and understaffed. There appears to be a high turnover which is understandable in today's business climate. I think Brookdale may be fine for senior and assisted living but it is NOT set up for nursing and definitely not set up as a dementia facility. On one visit my elderly friend was exiting the building. Who knows where she might have gone had another friend not stopped her. Daily family visits to assist with care are mandatory at Brookdale for anyone who cares about their loved one.

Staff is nice, but - they do not clean the rooms. Wall and floor in room has dried feces over a week. The staff does not listen to what the residents need or is required. They do the opposite then fuss at the consequences. Some staff is better than others. Care givers much better than nursing staff. Regarding value, they do nothing they said they would and charge 7000 per month. They charge me 1300 a month feeding fee just to keep my mom, who has Alzheimer's, away from others during meal time. They do not feed her as she only drinks ensure and they do not give her that as it should be given. My loved one has 30 days worth of clothes, underwear and 2 weeks of pajamas. When my sister visited all her clothes were gone. The staff used her diapers and wipes and towels and blankets and gave to other residents. We have to number and date everything. The entire staff of that facility were terminated but 3 people. The new staff only marginally better. I do not recommend this facility.

Treated poorly by the management staff. The facility sent a nurse to interview my mother. The nurse stated she would be a good fit for assisted living and did not need memory care. The management staff used notes from a hospital stay 5 years ago to over ride that recommendation and try and force us into memory care (more money, less socialization). My mother was a Brookdale resident in assisted living for a couple of months previously and had no issues. Her current dr's also don't think she needs memory care. The impersonal way the management staff has worked with our family is very unsettling. We are speaking with other facilities that have approached the situation much differently thus far. I'm very disheartened by the management's approach with our family and hope that others can avoid this situation.

My mother's room was a constant mess. She had little to no assistance cleaning it. Food was left out, ants crawling everywhere. I had to take ant traps over to try and deal with it. They suspected she had a urinary infection. I asked if they had tested for it, they said no, but they had ordered one. I went by several days later, still no test. She was very confused, I took her to urgent care her blood pressure was so low they admitted her to the hospital. Two weeks later she passed away from the infection they suspected she had but did nothing about.

The community had an odor and the doors were dirty when we arrived for the tour. We didn't feel comfortable here and wouldn't want to place our loved one here either.

they did not handle my dads condition well. Did not use the strategies we instructed them too. Concern was with the night shift. He was there less than a week. Was not reimbursed.

The facility is outdated but still has a warm welcome feel to it. My biggest concern is really communicating your needs and how a facility can meet your needs. This facility "said yes" they could offer my Mom with all her cancer needs. We also knew this would be an added cost. At the end of the day, they could NOT help us. We still had to pay 10k, and my Mom never even moved in. False hopes and wishes. Hard life lessons.

Brookdale was great until I went into memory care., VERY sad environment.

I toured this facility. It was not clean and needs renovations.

I believe my father was ignored after more than one serious fall in this place that led to extreme pain & suffering until his death. Yes, my dad was difficult. It was obvious to me the staff disliked him. I overheard one make fun of him, which I called her on. Uncaring. Unprofessional. A staff member admitted to my sister as she went to pick up our dad’s belongings after he died, he was heard calling for help but staff didn’t check on him. I get it - He was difficult. But isn’t the staff hired & trained to deal with this? THE MAN WAS IN MEMORY CARE! Dementia can be ugly. I doubt this review will be published. Our family was traumatized by the way my father died. I wish I would have reported this place to the state. I did call the office and told them about the situation. More than one fall that took him to the ER in three weeks? Not good. He suffered unmercifully.

Brookdale Cary is the worst place for your love one, my mom has been at Brookdale Cary for one year and everything that they told us that will take place In my mom‘s care has not been done there’s not enough managers or CNA‘s to help with the patients, different agency workers are there every day. Also patients are not getting showers as they supposed to. The night shifts are always short. there’s not enough workers, the management team at the front office tells a lot of lies residence fall and get hurt and the things that the CNA says is that they don’t know how they fell that is totally unacceptable I would not recommend Brookdale Cary to anyone it is a shame they sell you a lie and a dream. some of the aids are good and some are not. they are very rude and don’t know how to talk to family members. The sales manager he’s another liar, he needs to be fired but I guess it’s all about brining in the money. Before agreeing on Brookdale please research other facilities.

It was not a good tour experience. They property did not look good. The front receptionist and executive director, were both rude. It wasn't affordable, and once this was expressed, then they were very short with me.

Parking is horrendous--often take you 30-45:minutes to find a space. "Most" staff are very helpful, but there are not enough of them. When meal time comes all of the aides are busy with delivering/feeding, so no other assistance will be given. Our social worker was pathetic at best. She provided no assistance or guidance when we left. PT/OT is very limited. We were lucky if we got two hours total per week. We were not only patients with this problem.

This place needs to be shut down. The staff yelled at residents witnessed by outside care staff. The community doesn't go around and check to see if your loved one is eating what is presented, and the staff get agitated about making different requests for food for residents. The memory care residents are being yelled and cursed at to get back in their rooms at night.

This review is for Brookdale GV Skilled Nursing Facility, part of Brookdale Greenwood Village. My dad was taken here to rehab after 2 weeks in the hospital so he can regain his balance & get therapy to help him live independently again. I was assured he would be well cared for. He was brought to his room from the wheelchair transport & managed to fall within 90 minutes of arriving as he tried to go to the bathroom on his own. While I do not blame BGV, it appears that the staff was not given details on my dad's condition nor my information to contact as his MD POA. Coming from the hospital he was designated an extreme fall risk. Had my husband not been nearby, I am not sure I would have known this fall occurred. He said there were NO fall mats anywhere to be seen in his room. I have tried to call the facility to check on my dad at least a dozen times in the last 5 hours and no answer at any extension. NOT ACCEPTABLE