Brookdale

My dad lives here. loves the staff but, food is awful!

Please do not fall for their promises and written amenities. They make many promises about their staff and care but are really most interested in the money. Their food is terrible, some of the staff are good but there are also staff members that are uncaring and rough with patients. They do not understand memory issues. They may have a memory unit but they do not keep up with their memory patients in assisted living. You cannot depend on your loved one being watched over and to get their medications like prescribed by all the nurses. Stay away!

The most expensive facility in the tri-city by thousands. NO security cameras on the premises-this is hard to imagine. The covered porch will only seat maybe 6 people. Your loved ones will want to spend lots of time here and there is never enough seating and its direct sunlight and too hot most of the time. The rooms do not have heat pumps-they have the hotel type ac/heat units which are either too hot or too cold. The rooms have carpet which is not healthy imo and really small bathrooms. The rooms are small and do not have separate sleeping or living quarters. The activity rooms and dining room is located on opposite ends of the facility. They are not allowed to make announcements about events so your loved one never knows what is going on and will miss out on a lot. You need to visit several facilities before you make a choice. Make sure you meet the Executive Director at these facilities because they will be the ones taking care of your loved ones.

My mother was in Brookdale's memory care facility in Monroe for about 4 years. We just moved her out because of rapidly declining services. and rapidly increasing costs. She had constant Urinary Tract Infections and most recently a fractured arm from a fall. New executive director and nurse will not take blame for anything and deflects all efforts to improve facility. Staff, which are poorly paid, does not take initiative to help patients. This facility follows Brookdale's policy of a basic rate then additional charges based on the resident's personal assessment, which is reevaluated frequently. Charges are added if the resident needs more care, which the faciity says are used to increase the staff to give more care. Our costs rose from about $5,000 a month to over $11,000 A MONTH, and we are skeptical that additional staff was added. We asked for staffing information, which was never given. If you are considering this facility, please research lawsuits which have been filed in florida and California for an idea of what might be going on. We just moved our mother to another facilty because of reasons listed above.

Don’t do it. Find another place for your family member. Uncaring management. Greatly understaffed Rude staff. My Mother lived there a couple of months before they evicted her bc her care was too much - told her on a Friday afternoon without any family member present.

Quality of care poor. Concern of staff towards residents is horrible. Training of staff minimal. Treatment of residents - don’t put your family member in that place

Under staff, inattentive to residents. Promises are made and not kept. They claim to help with dementia and aging adults, more interested in just letting them do their own thing ignoring them.

This facility was not prepared for our schedueld appointment which sent my mother-in-law into a breakdown We will not visit again.

not enough space here to list everything - most employees are good (except health/wellness mgr NOT good) but the place is completely disorganized, care givers get no direction from mgmt -

WOULD NOT RECOMMEND FOR ANYONE. Brought my mom here and I had to constantly remind the nurses to give her medication at her assigned time because they would often forget or would have to wake her up late at night. Nurses are not caring and loving towards residents. A lot of add on prices that have not matched to the service my mother gets. Servers are really nice but seem overworked. nice facility but management needs a lot of work. I have already removed my mothers from this facility because she hated it here.

HORRIBLE !!! DON"T BRING ANYONE YOU LOVE HERE. PLEASE READ FIRST !!! They quote you one price & bill you another. They have your blank check for auto withdraw so your kinda forced to pay whatever amt. they decide to take out. My dad was there for 20 days. Gave a written notice I was pulling him out & Brookdale of West Melbourne & they charged & took over $9600- for my dad being there 31 days.They forgot to order his meds & ran out. They say housekeeping but they only vacuum. They give out sleep meds at 7 pm & they have to see them swallow it. i asked 5 times NOT to give till 9 pm, didn't happen. After two weeks they changed his meds he'd been on for years seeing specialist. They NEVER once called me to discuss. They will return calls BEFORE your parent moves in. Once they're in & contract is signed... good luck getting a return call. They are told where to sit in the dining as if they are children. They claim entertainment but its really only Bingo & one resident who cant communicate at all plays the piano every night. That' the entertainment ! MY dad was a high functioning but has Alzheimer's. UNLESS YOUR PARENT IS COMATOSE & LOADED DON'T BRING THEM HERE ! My dad could still talk to people BUT there was no one for him to talk to because They're residents should be in Memory Care NOT Assisted Living. They make more money if your parent is in AL than Memory Care so, they keep them there

No stars. Severely lacking in both competence and professionalism. Big regret on my part.

My mom stayed here for 10 months. There were problems from the beginning (failure of staff to clean the bathroom/room regularly; lost laundry (every single time); extremely poor quality food/food prep; failure to respond to the emergency pull cord; inadequate staffing; poor management; deflection of attempts to improve the living and care situations). About half of the staff are qualified, engaged, caring persons; the other half is there because they don't have options. This place is very poorly managed. Don't put your loved ones in this facility. I found a different residence for less money ($6K/mo) that provided far better care/food/conditions for less money. Brookdale charges you for services they do not provide.

The below review is based on my first visit to this establishment. This place looks good and seems to be fairly clean, however, the quality of service leaves a lot to be desired. My mother-in-law is presently living there and she definitely does not receive the personal care as they advertise in their brochures. I visited her recently from 1:00 pm until 8:30 pm and I observed only one professional employee the whole time who came in to administer her medications at 8:00 pm. Not one employee checked on her well being the whole time prior to that time. Visitors had to assist taking my mother-in-law to the bathroom since she’s incapable of doing it herself. What’s even more astonishing, she has no way to ring or call for help (no buzzer around her neck). In addition to this, she was recently found lying on the floor twice within a one week period. She has badly bruised hands and a cut on her leg which could not be explained by the nurse. It’s very hard to say how long she was lying there—this kind of personal care it totally inappropriate and unconscionable. I recommended to my father-in-law to have her removed from there as soon as possible.

Horrible staff, you are just a number very rude and evil people that work there. I would stay as far away from this place as possible.

Brookdale of Orland Park is currently having multiple issues that have caused concerns with family members and residents. They have had high turnover in administration (5 executive directors in 3 years). This has led to disorganization which negatively impacts the staff and residents. Communication is extremely poor, and it is difficult to have concerns addressed in a timely manner. In addition, there have been multiple complaints against them for inconsistent treatment including neglect of residents basic needs (e.g. eating, hygiene, and medication). Prices continue to rise despite these major deficits. It is possible to receive higher levels of care for a lower cost at numerous local facilities. Strongly consider other options for your family member if they are not able to function independently.

This place is a joke. Terrible food for the money you pay. They are always very understaffed. Those poor girls and very overworked and underpaid. Management sucks there. Overall nothing but a rip off!! I recommend you stay away from this place.

[removed] The ED and Sales manager here only care about one thing and that's getting your money My parent fell 7 times in 45 days here My parent and the room was filthy every time i visited The food is horrible They raise the rate every month

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Extremely poor care: uses temporary agency staff that aren't familiar with your loved ones needs, untrained aides (not licensed stna's), don't regularly have nurses overnight, very poor response time to call buttons.... needed I say more? How about that they didn't provide my family member with ANY of the antibiotics they were discharged from the hospital with!?