Brookdale

My Husband was at brookdale Wilmington for only 3 and 1/2 days. In that time he had 4 falls in the bathroom and a stroke and no one noticed. His home care aide and her husband visited him on the 4th day and found him semi-concious on a sofa in the common area and no staff in sight. It took both of them to help get him to his room. Later I received a call from the RN to say that my husband had said that he fell and hit his head but that she could not find the head injury but would call and ambulance anyway. An MRI taken at hospital confirmed that he had had a stroke. I looked at Brookdale because they advertised as an alszhimers/dementia care only facility. So I believed they would be more attuned to my husbands needs than a regular assissted living facility. Their care standard was no better but considerably more expensive.

We called to try to come earlier and were discouraged by the manager not to change our original time. We had to reschedule due to an emergency. When we got there the person we spoke to was not there and had not told anyone we were coming. The activities director tried to tour us with what information she had. We were not encouraged by the management of this facility.

We are so happy you suggested we visit Brookdale in Waxachie. We don't have the major concerns we had at the previous facility. My mother is in final stage dementia and is getting excellent care. The personnel are very caring.

BEWARE OF THIS PLACE! In the initial meeting of looking for an independent living place for my dad, the lady we met with made it seem like Brookdale was going to be perfect. We had to pay 1,000 dollar deposit that was said to be refundable as long as there was no damage to the apartment. We were told that should my dad need to move to a nursing home, we could give a 30 day notice, no problem and get the deposit back. Two months after my dad lived there, he had complications and was admitted to the hospital. We were told he needed to be in a nursing home. We put in the 30 day notice. Brookdale continued to draft monthly rent out of my dad's checking account two months after he moved out! We complained and asked for his rent and the deposit back as well, and were told the 1,000 deposit was non refundable. That's NOT what we were told initially. Now, we do not have the monthly payment to pay for my dad's nursing home. Brookdale says they will refund some of what they drafted and it will take 8 weeks! My sister and I are having to close my dad's bank account just to keep Brookdale from taking more money. All they care about is taking advantage of the elderly and their money. Had me and my sister not been paying attention, there's no telling how long Brookdale would have continued to take his money. I DO NOT recommend this place. The customer service is terrible!! Unless your new and they are trying to get your business.

The worst possible. They miss represent the price and the care. The women and men working there do their best to keep up, but there are just not enough of them. As soon as they get you moved in, they raise the price and loose your belongings. Do not put your loved ones there.

Not a place where you want your loved one

We only kept our dad in Brookdale for three weeks and moved him to another facility down the street.

My mom lived there for two years and we moved her out [date removed]. First year was good, appropriate staffing and care. New Executive Director took over [date removed]. The facility went downhill from there. Residents were left unsupervised frequently as staffing was cut to save money. My mother sustained numerous injuries to her legs, face and arms. Wellness Director would "investigate". Result of investigation was always resident was a fault. The truth being my mom was left unsupervised in her wheelchair while other ambulatory residents pushed or hit her. Brookdale Carmel is an assisted living facility. They try and say they are long term care as well. Don't be fooled, they are not licensed for long term care. Overnight staff is generally 1-2 CNA's and one LPN for a two floor building with 50 residents. Managers are untruthful about the care giving. Executive Director told our family that our expectations were too high. We want the best for our mom and Brookdale Carmel was not longer it. It's a great location and a beautiful building but new management team is uncaring, inexperienced rarely out of offices if they are onsite at all.

Worst place ever! Not only did they blood my Parents almost dry financially, but the lack of care was tremendous. Besides the lack of care and bad food, medicine was NOT given on a regular basis which we believe caused trips to the ER. Would NOT recommend this place to anyone! They only received 1 star because I had to leave something so the review would be taken.

Hello, we had my Mom enter Independent Living to keep her with her beloved dog. Mom has dimentia but was accepted as an IL resident. The services provided were less than expected and the medical attention was almost zero. I would never recommend this facility unless your loved one was in perfect condition. Plus their personal services are less than adequate and management is just about making money. Also billing and accounting is a real problem. If you have another option please take it!!!

I'm from out of state and thought I was helping my mother move to this place. "A place for mom" should be ashamed to recommend it. We were misled by [name removed], sales of course. All the things that she told us my mother would get as part of her rent (which is going to be increased in January) were not in fact included. She downright lied to family members that live nearby and myself. I ate with mom a few times. It was ok. Unfortunately, they do not offer diabetic meals. My mom buys groceries and cooks for herself. And no they dont give her a discount for not eating their food. Speaking of food, when she did eat at the dining hall when I visited, they told us to get there early, and the employees got to eat the leftovers. Glad it's not wasted but they dont take their time before they start eating! The employees were are all very nice. We were told that a corporate executive would see my mom to discuss our concerns, this hasn't happened. Personally, I feel I failed my mom in a big way. Though I live far away, other family members checked the place out. Looks can be deceiving folks. Read the rental agreement carefully. Obviously, I wouldn't recommend Brookdale Cedar Springs.

After visit - too expensive. prices listed on their web site are about $800/ month under their actual price. they did not even offer a tour of facility after our budget was discussed. He did give a few suggestions on possible VA benefits. Dogs ok with pet care Price for assisted Living studio $1525

Did not care for this place. Had to pay for each and everything they did for mom. Did not mean to rate them. I would give them a 1.

I've been visiting this community several times to see one of my love ones and I had had beautiful experiences with all the staff. Last time I went there however I experienced a terrible encounter with the activities lady [name removed]. This woman is very unprofessional, low class, and obviously has ho clue what memory care is. I don't know why she is working there when is obvious she doesn't have compassion towards the residents. She dresses like she's going to the strip club instead of work. Anyway last time I was there, I overheard her gossiping and breaking HIPPA with another staff member, they were making fun of a resident and mocking the poor lady. She was lucky it wasn't my love one or I would be furious. I also watched how she was refusing to help the residents when they were almost falling or needed a diaper change, she just told me "I'll have my staff take care of them." The staff however were busy taking care of other residents while [name removed] wasn't doing anything. I'm afraid she'll harm my love one with her incompetence. I think I need to start looking for another facility.

Arrived a bit early. Waited for 20 min. for someone to come, but no one did and the office staff just sat in their office and did not provide help. We decided that this was indicative of the care she would receive. Also, it smelled of urine.

My loved one lived at Brookdale Nine Mile in the dementia care facilty for a few months. We could tell by the third week that the care they were receiving was substandard. My loved one was not getting basic care done like brushing teeth regularly or getting shaved. For the amount of money we were paying (almost $8000 a/mo) it was very frustrating that these basic things were not getting done. We also noticed most of the activities were not really taking place and instead my loved one was just sitting in the TV room sleeping all the time. Finally, when my loved one started to lose weight and get weak we realized the staff were not helping this resident much with eating or staying hydrated. Our choice was to go over there three times a day to feed them and offer liquids or pay $1100.00 extra dollars a month for a one to one feedings. Lots of hidden costs and no fixed rate. At this point we decided to move them out as we feared they would die prematurely. When we came to move the loved one they were so dehydrated that they could not walk, talk or eat so we took them to the ER right away. It was confirmed that our loved one was severely dehydrated. It could have ended in tradegy if we had not been monitoring the situation closely and going there multiple times a day. One would think the more money you pay a month, the better the care, but this did not prove to be true at all. I do not recommend this place to anyone!

no pendant, rooms are only studios, no good outdoor space, no ramp to get into the building, no roll up sinks, small older building with no where to walk outside, no outdoor dining, food the same as others, no caregivers to go on outings, would not give me the their admissions agreement, did not see any caregivers while I was there, just spoke to the supervisor

Feb 2018 is when my loved one moved in. June 1, 2018 she went to another facility. It seems that if I list the problems we had at this facility my post will not show up. I do not recommend Brookdale Oak Hollow. Poor care, RN is just a decoy for "Wellness Coordinator" , RN"s are not allowed to help residents. If you ask them to call Home Health they forget to do that also. Be fore warned this facility is not meant for dementia residents. If you are looking for just Assisted living your loved one will do okay.

Another fairly expensive place and has amenities that are pretty good. In their package they only give the seniors two meals per day. Their place needs updating and they are in the process of doing so. They do have a wonderful menu based on reading their menu.

If as much care was put into residents as landscaping and inside decor it would be perfect! The residents are awesome, but the majority of staff are "FAKE". Brookdale is great at making a pretty picture... don't get fooled like I did. They blame everything on the disease and never seem to be accountable for anything. I could list numerous things so very wrong here, and NO it's not the same everywhere. We are now paying half the money, not as classy looking place, but I've seen better care in a week than I did in 6 months at Brookdale. $$$$