Brookdale

Horrible Place Poor Management Nurses are Rude Care aides ignore calls for assistance This facility is not what we hope it would be

I would rate this place only 1 star out of 5 It smelt really bad when we walked in and looked not kept up at all. Just didn't get a good vibe here. It felt like a nursing home not a retirement community.

I was told there was vacancy for my father in the memory care unit. I went to look at the place and was told there isn't any room available. I wasted my time. This place was [Removed], nasty. I wouldn't let my father stay there if they did have an opening. [Removed] is super nice and very polite.

My father has recently made the move into this community and I am not impressed with how things are going for her at all

not a fit, she would need to push a button to get assistance and she is not able to do that at this time, age is also an issue.

Food choices were lousy. The chef was very snobby and disrespectful to us on many occasions. While our mom was there they ended up serving food to her that was cold. I saw the chef pay more attention to the ladies at the front desk then the residents. Girls that work there like to hug other staff members. It is very unprofessional and disgusting to see that at a elderly community. They need to work more on resident care then personal business. The sales coordinator was very rude to us. People who work at these places should be more kind and respectful.

when you try to get a hold of the corporate to report wrong doing you can not get answers I do not like this facility They have a big problem with bed bugs and they did not give any notification to visiting family's for them to take precautions for their safety let a lone the loved one that is not aware of the situation I was visiting our mom for months and had no idea that her room was infested so of course that meant that I did not have the opportunity to choose a precaution that means that I transferred them to my home and still today i haven't been able to restore my house to full order due to I have still no bed and I have not been able to get the full treatment to sure that we are cleared They do not have a dr, available for on site they only have a NP and is in a net work that is not overseen by a DR if they need to be seen they are taken to the hospital our mom was taken to an actual Dr and he wrote an order that was to change our moms stuff and it was totally disregarded by the nursing staff , but yet I know that our mom was given meds that they did not even know that she was given and it was brought to their attention and i feel that they did not even take action

The provider was rude told us that my mom would be better off in a nursing home. Wouldn't even show us the facility. Told us my mom could not afford this place due to wound care needed and focused on that issue even when told it is and has been treated. Would never send a family member here.

We were not happy with the care from this community. We were informed that they could help her with her personal needs. The staff was not available when needed and it took a long time for the staff to respond. We feel like that they were under staffed. The staff did not take her to the dining area for meals with the other residents. They had activities that were not offered to her. We could not recommend this community to other families.

This review is based on my opinion from helping my friends with her husband. I have worked closely with my friends wife to get him into a home because she could no longer take care of him The staff at Brookdale Deland have not been very helpful and have been very rude at times. Not sure that they are taking very good care of their residents since my friend with Alzheimers has been in their memory unit for five weeks and he is in the hospital dehydrated. When he was accepted at Brookdale it was known that because of the Alzheimers he would try to escape but they accepted him as a memory patient at a certain price. The first time that he tried to escape the staff at Brookdale wanted his wife to hire someone to sit with him which she can not afford on top of the fees that they charge already. Needless to say if you are considering Brookdale beware of extra charges. We have been trying to get his admission physical for more than two weeks and the doctor's office says it is at Brookdale and Brookdale staff says that they don't have it. Brookdale Deland is clean and well maintained as far as I can tell.

After 3 in-depth visits, We were all set to place 91-yr-old healthy mentally sharp Mom in this pleasant (older) facility 1 mile from our home. Liked modest suites, all 1 level, 50-70 residents, plus large center courtyard. However, we felt completely blindsided when their intake assessment of Mom resulted in $2000/month Care Service charges for 'needs' her medical professionals did not concur with! She did NOT need Escort, Dressing and Grooming, or Shower assistance---fully independent with a walker and still improving. Communication broke down when we questioned $589/month to administer 1 pill. And despite our asking twice, they never mentioned $400/month to accommodate a vegetarian diet! After 3 days of no word from them, a different nurse finally offered to re-evaluate mom. Too late. Never again heard from charming temporary sales woman. Beware corporate-level decision-making model. Be aware they have new exec director, sales, nurse, activities director and 6 new care-givers all at once! So disappointed in this experience. Nice place, poor communication, questionable integrity. Hope things improve with new management. Lessons: get specific estimate up front for all Care Services, even if you think you don't need them. Attend the assessment (we were not encouraged to do so.) Sad this did not work out for us. Had to scramble to find another spot in less than 1 week. Lots of unnecessary stress during a difficult time.

I have had to address some major issues with my mom's care and treatment at Brookdale Kettering because my mom ended up in the hospital. Their home health aid did not show up for a week and even though my mom kept telling them that she was ill they did not address any of this until we stepped in and my mother ended up in the hospital. They did not follow-up with their weekly reports to us and had we known that there were issues with the health aide not showing we could have changed companies. Now that my mother is back at Brookdale we are working with them to make sure this does not happen again. Up until now, things had been going fine. The goal now is to work with Brookdale so that our mother's care is addressed correctly.

My mother in law has been there for a little over a month and so far it's been a nightmare. The person who signed us up has since left and ever since then, things have gone down hill. The administrator is just mean and unprofessional and if you complain about something she will make life miserable. They don't return phone calls the communication here is awful with the staff. The housekeeping is horrible my mother in laws bathroom since she moved in has smelled of urine from the previous resident. She has requested that paper goods in the bathroom be replenished and they have not we have been providing that stuff ourselves so she has what she needs. Apparently, the staff and management feel no need to listen to anyone's concerns But on a positive note, the food seems to be good.

The staff was very polite, helpful and professional. The rooms were set up very well, very good wheelchair accessibility.

I would not let anyone go there, if my father was still there he would be dead. I would not recommend them. My other relative was there before and they were being paid to dress her and they did not, so she tried to dress herself and she fell and hit her head. I could go on and on about all of the bad things. When they were in independent living it was fine, but the assisted living was terrible. When my father set off the emergency alarm in his room they did not come for 20 minutes. He had to bandage himself because there was no one at the nurse's station. They had German roaches.

I toured this community. We did not like that the community did not seem clean and it had an odor. The staff was helpful to answer the questions we had.We were not offered to see a menu for what is served to the residents. The community needs a lot of improvements in a few areas. I would not be able to recommend this community to others for the care of a loved one.

They are really friendly and responsive until you sign the contract. After that good luck getting a response to emails, voicemails or texts.

Mom lived here for about 3 - 4 months. At first I was very happy. The staff is friendly and I really like the aids, activity director, nurses and over all staff. My mother became a little combative about getting out of bed. I told them we in the past gave her Zanix to calm her down. My mother in the last month almost became a vegetable. To my surprise without consulting the family they put her on anti psychotic drugs. [Removed]. Please read about this doctor on the internet. She has been indicted for Medicare fraud and may reviews about over medicating patients with NO communication to the family. I tried to meet with [Removed] and all she did was pass the blame off on the hospital and the family. My mother went from walking and talking within a month to not walking and barley being able to put 2 words together, grabbing at things that did not exist. The doctor tied to tell me that my mother had been hallucinating since day one. That was NOT TRUE. I am discussed to find that with her background that Brookdale would even associate themselves with this Dr. After meeting with [Removed] my mother was moved in the same day. She is now at a lovely place and hopefully on the mend. She is now talking again and I hope to have her walking soon. She spent the first few days throwing up violently, I assume that was from withdrawals. During a skin check upon entering the new facilities I was present to find sours in my mothers private areas. I had my mothers old caregiver sit with her the day we decided to move her and was informed that the day aid only changed my mothers diaper and did not clean her. I do have to thank the night crew that I did come to care about so much, they were wonderful and seemed to care very much about Mom.

Anyone under 70 requires regional approval. Average age is 85. This is a much more elderly, less active community.

I cannot recommend Brookdale Clinton. They are a national corporation and their lease agreement favors them dramatically. Read it CAREFULLY! Your security deposit of one month's rent is non-refundable and when you move out, you will be billed up to an additional 60 days after you are gone, while they turn over the apartment. That's a bill for over $7,000 for no services!