Brookdale

My Dad has been there for 18 months now. His constant complaint is the poor food quality. He is having a very hard time even eating the food -esp dinner. It's bland and often served cold. The other residents complain as well. But it falls on deaf ears. Nothing changes. The front desk staff have been friendly, professional and helpful. But it's the kitchen and the servers that leaves a lot to be desired. Dad said moving there has been the biggest mistake of his life. All bc of the food! It's very sad thing to hear from a 90 year old man.

My mother was in this community for a month, and she had a horrible experience. I was not satisfied with anything they did for us. This community has major room for improvements. Their staff needs to be more caring, and attentive. They need to provide a better level of care for their residents. We were not pleased with my mothers stay in this community.

There are always bed bugs in most rooms. The staff try to cover the bed bugs problem when State arrives. My mother's roommate had bed bugs and the bugs ended up spreading to her room. I had to move my mom to a different assisted living in Cibalo. Brooksdale at Amber Oaks is a pretty rundown building. Not very sanitary...

Can not deliver 5 star service Inadequate facilities (rooms no ac, irregularly cleaned) Coded Care, unequal treatment UNDERSTAFFED Unsanitary conditions Lack of proper medical care or clear plan of care and quality of care Uncaring Administrative Executives Rude admin untrained staff members, 5 stars bullying intimation and on passing the buck. There are a Few committed direct care care and concierge staff. Upon dismissal patients personal belongings returned in black trash bags **The cost per month is after insurance.

We had a horrible experience during my fathers time in this community. We would be with him during day, but at night when he needed some help, it would take up to 20 minutes for someone to respond. We moved him out within 5 days. I would not recommend this community anybody.

It has taken me awhile to write a review simply for the fact that the experience was so horrible that it was painful to talk about. As a matter of fact I have deleted what I was writing multiple times. When you first arrive....no onboarding done such as shower date/time, laundry times, where to sit in dinning hall (for first meal my mom sat in a "regular" residents chair and he had a meltdown-this could have been avoided. The staff know where people sit for there meals. Always in same spot) You pay $2500 upfront for activities, etc. If you like bingo...this is the place for you! Activities are posted at front desk for that day. My father had parkinsons so unless you wheeled him to the frontdesk he didn't know what was going on. No activities board for the week/month. It wasn't until i complained that a schedule was made and placed in room... Communication between residents and management is just not important to this community practice. Nor is communication between management and staff. Memory care unit is a money pit. Within a week my mom had significant [Removed] from being grabbed. This happened on several occasions. Each time the suspicion was on a particular staff member that rotated thru the memory care unit and was not regular staff for that unit. I learned quickly that there is no legal recourse unless mom had a broken wrist or bruising/bleeding that was life [Removed]. State investigations done but unfortunately not enough residents or families report for fear of retribution. The memory care unit needs a remodel. Outside area is very small and walk path is around a tree. (Not making that up) There is not enough outdoor space, dinning space. They had one small computer screen that served as TV/computer. So if a resident wanted to play a game then no one could watch TV. You watch TV but can't hear it. The staff is inadequately trained as to how to handle dementia. (this was backed up in the state report).. So much to say but bottom line is unfortunately when you have to look for a place it all happens so quickly so you have to pray and believe the best you can in people. There were some staff that were just a joy to work with and I am so appreciative of the respect and care they gave my parents. 99% of the time staffing was inadequate for the acuity of residents and the money that you pay for the increased level of care. My dads disease progressed and costs kept increasing but there was no increase in staffing assistance. I pulled my parents out and the bill for the next month was going to be $13,000 dollars. There was no additional staff, etc. So my question is where does this money go? I specifically asked staff if they had gotten a raise lately. Of course the answer was NO. So those staff members that really cared about the residents and the quality of their work were overworked and didn't last long. I would be remiss if I didn't speak to the meals....all I will say is residents have no voice. I never saw the dinning director with the residents during meal time and never got their input as to meal suggestions as to menu items nor variety. I had two parents that progressed with different needs so options of care were such that I brought them home with me til another facility had beds available. I can tell you that this place is not the norm! My mother is in a fantastic true Memory Care facility! So what is the best way to find a fantastic facility. Introduce yourself to family members of some residents and you will get the true picture.

It was really bad for us when using the community. It was horrible and would not recommend them. They need more staff for the community.

I recently moved my mom out of this community after just twelve days because how horrible of an experience we had. The staff could care less about the residents and there never enough of them working to accommodate anyone's needs. We where promised upon move in that there would be a nurse on campus 24/7 and that was not the case at all.[Removed]. is the nursing director and she is a mess on how she handles things and was not there the night my mother had an accident like she was supposed to be. When I had asked why she was not there she stated that she sometimes works from home which makes no sense at all. [Removed] is the directer and it is absolutely impossible to get a call back from her. This place is your best friend when they are trying to get you to move in but as soon as we did it was awful and repeated promises where broke. I would never recommend this place to anyone.

If you or a family member needs little to no assistance, this place is for you. If you need help with your daily routine, this is absolutely NOT the place to send a loved one. If you press a call or emergency button, there is a good chance you will have to wait about 45 minutes to be helped. My mother also often goes about 2-3 weeks before they will help bathe her. Since she is furthest down the hallway, they come well after bedtime to try and help her with bathing. At that point she is too tired and worn out to bathe. If you bring up problems to the people who run the place, they will change records and tell you lies so that they don't get in trouble for the not providing what you have been paying for (i.e.undergarments). When many mother fell and needed help getting up, she waS told, "If I try and help you get up, I will get up. My mother is not a heavy lady and it is surprising to hear something like this. The food is also awful. They cannot hold onto a qualified cook and the food is way below par. It took my mother over 3 weeks to get her bedding changed and her clothes washed and she pays extra for all of this. They are wonderful up front while you look for a place and tell you how they will help you get a doctor who works at the facility. My mother was deathly ill and they did nothing. There is much more but this should give you a good idea as to what to expect.

Brookdale in FW is not a safe place for my mom she has dementia . I know Brookdale has specialize assisted living for memory care & Dementia but not in Federal Way. I was told by an "supervisor there when my mom dementia gets worse she can no longer live there"? So why get comfortable there then have to move again ? If this is a professional organization they would want the best place for my mom. I'm working on getting my mom the best place to live without worrying that she would walk out that front door and get lost. It happens a lot with people with dementia . There should be alarm on the main door but there's not none.

This place is horrible. They can't keep employees. There isn't never enough employees to work. They serve the worst food I have every taste. The activities are boring and childish. The residents are very mean. I thought this was suppose to be a assistant living place. It's run more like a nursing home. This place only care about the money. Not it's residents. [Removed]. She don't respect the residence. When we try to talk to her she always rude. When Our family try to talk to her she is very rude and condescending. I don't know if she's the boss or Cliff. I can hear the workers talking about how mean she is and how she meddles with everything.

very very rude and depressed Ed.we are moving my mom out.There is plenty of other folks moving out as well.If you want horrible service and value of life for your loved one Brookdale is not the place. Safe yourself some time and money don't move your loved one into this community.This place is very sad and should be shut down.

3 years ago, this was a caring, efficient facility. Since Brookdale has taken over, it is in rapid decline. Short on staffing, uneducated staff, poor personal care, and increasingly overpriced. Very unsatisfactory care for my mom, no one should be sitting in wet clothes from not being toileted. And it has become an issue we've complained about, still find her this way. Also clothes, pocketbook, any thing nice, gone missing. Do yourself a favor and stay away from this facility. It is also private pay only.

Was invited as a vender to their health fair on 6/1612017. There was no parking then the receptionist told me I was not assigned a table. Another vender stated she was moved around. Very disorganized! I got to talk to several residents who are not happy there. They complained about the elevators always breaking down, lost laundry, waiting sometimes up to an hour for help after requesting it (including a fall and toileting),, bus always late, and bad food. Sounded like their lives are like my experience there. Terrible!!

Their understaffed, under-trained, there is no assistance in the living. There is a high turnover of the staff, managers, and the residents. They have billed for services they are not providing, so I do not understand why they can call it "Assisted Living". Now that my mother needs more services, they will not provide the assistance and we will have to look at other options. The 3 options they gave us was the memory unit, 24 hour one-one care provided by family, or she could leave the community. Warning, don't place your loved ones there here you care for them.

My parents spent approximately 12 mths at this facility. We decided to move both out after my mom developed a bed sore that was diagnosed as Grade 4 (down to the bone). This bed sore was only caught after family insisted we get a new medical provider as we didn't feel they were receiving adequate care. The new provider found bed sore on her first visit and was appalled at how bad the sore was.........bed sores start out at Grade 1, then 2, then 3 and Mom was at a Grade 4. We also found out Mom was being over-medicated while at this facility.......she was noted by family member and a staff member to not be able to hold her head up (originally thought to be due to pain). Ironically, after leaving this facility, she had no issues with keeping her head up. I even discussed this with her medical provider and this was her best guess how to explain this. Very sad! Please do not allow your loved ones to be a part of this mess.

Expensive memory care. Non caring, noisy, treat family members poorly. Communication is poor. Many other facilities in CS that are truly better, explore them . They spy on family members and do not include them in hardly anything. Poor facillity.

This is an over priced place for what you get. Since Brookdale took over the care has changed as well as they now out source their care givers . Which is way over priced for what you get. Also it now has that nursing home smell. They rarely have activities any more . And the staff will hold a conversation with each other in the front lobby about other residents . That is just not right! The inside and out both need make overs for the rent and care giver fees they charge. The old staff for the ones that are left treat my parent with respect. My parent is not happy their anymore ! So sad that the new owner ship do not care !

I would never recommend this place to anyone they are the absolute worse company to work with. My dad had the worse quality of care possible by the people at this place. They only have one skilled nurse that only works part time for over sixty residents not to mention the fact that all of there caregivers are not certified and have no prior training. I have walked in on my dad just sitting in a diaper in a chair in the middle of the hallway with nothing cover him. He has also fallen many times and the housekeeping team had found him one time on the floor without knowing how long he had been laying there. When I had first talked to the staff about moving him in they said they had six to one staff patient ratio which was a complete lie. Their rates and community fees are completely outrageous as well. Again I would advise people to stay away from this facility after the experience we had.

I moved my parents to this facility a year and half ago. They have good care staff, but a terrible office staff. We had to spend 3 hours to help them fill out the initial contracts as they did not know how. They also tried to bill for the first full month when they did not move in till the middle of the month and then when my father passed away in the middle of the month billed for personal care and meals for the rest of the month after he had died. Currently they have backed billed us for over $40,000 going back 5 months after not notifying us 30 days in advance according to their contract or setting up a new contract. They have also not done a new yearly contract. We have been trying to solve billing issues for over 7 months!