Brookdale

Since brook dale took over it has only gotten worse and worse. The food has gone down hill. Yellow jello and ham salad for dayson end. Grill cheese not cooked on both sides and Luke warm water for tea and soap! Yuck! My mother fell and they put her. In a chair and left her alone without medical help or attending to her at all. Would not recommend this place!

We had a terrible experience with Clare Bridge. My loved one was only here for 2 nights before he had to go to the hospital. The staff at Clare Bridge never once called to see how he was doing at the hospital, and over the course of 3 weeks we called them 3 times and they never returned any of OUR calls. The only thing we ever heard or got from them was the bill in the mail.

I would not place anyone that you love in this facility. There is no consistency of personnel. My mother was there for one year and in that time she was taken to the emergency room twice - once for dehydration (my mother had to call her grandson and tell him she was sick) and had to spend several months in rehab; the other for her second fall. We were not informed of the second trip to the emergency room and when we requested an update on her condition, Brookdale never called to let us know. The blood on the carpet was still not cleaned up a week later. She spent the majority of her time in her bed. My mother was coherent enough to call me at work to let me know that she was sick and needed to go to the hospital. She was very adamant that she was sick and no one was helping her. When I called the facility, they got mad at me for questioning their professionalism and assured me that she was fine. When I visited my mom the next week her tongue was so swollen she could not talk. She had lost so much weight and looked so pitiful that I thought for sure she was on her death bed. When brought to the attention of the staff they said, "Oh yes, it is swollen." The "nurses" that checked on her were visiting nurses that serviced several facilities and none knew of my Mother's condition without having to check records because the nurses kept changing. When I would call no one could tell me how she was doing as far as medications because there was always someone new I had to talk with. At one point, one of the staff members tried to put one family member against another family member regarding my Mother's care. While at Brookdale my mother always insisted she was sick. We have now moved my mother to Autumn Leaves where she is doing amazingly well. She is gaining weight, is up all day rather than in bed, and is much more alert. We are extremely pleased!

Brookdale really wants little old people who were quiet and have no problems. My family member was not like that and only lasted 24 hours before they returned him to the hospital. This facility is not appropriate for younger (50ish) brain injured individuals. They also tryied to collect another months rent even though they said he couldn't return.

My father was in brook dale from mid August to mid sept 2014 when he died. I was very disappointed from when my dad was first place. Not enough staff and overworked staff. I live in Los angeles and told them to contact only me if my dad's health turned and not my mom who lived by herself. The only telephone number I gave them and hospice was my number. At one point my mom left her home number on my dad's beside table in case my dad needed to call her. My dad took a turn for the worse this facility nor hospice called me so my dad died alone. To make matters worse the facility found my mom's number on the bedside and called her, when she didn't,t answer the phone at 1:30am, THEY LEFT A MESSAGE THAT MY DAD DIED... Then to make it even worse, they gave her number to the funeral home who called her bright in early the next day regarding funeral arrangements. To say the least she nor I will ever get over our lost or how it was handled.

Beware of this awful place a total scam. TERRIBLE MAMAGEMENT. Current LPN makes all the med techs do her work. Won't even touch a resident. They think it's okay there to be 2 Care Associates on the floor in AL. Care associates serve the residents even if they just got done being in a resident's room. Take your money else where. They think bingo and playing cards are good activities.

I would not recommend this place to anyone.

I have had a terrible experience with them. My issues have been strictly with the management and sales. Their approach was very bait and switch, they tell you yes we can help with this, yes someone can walk her to the dining room, but once we get in there, THEN they tell me there is a charge for it. Once we got in there that's when they told us there was an extra charge for having oxygen in the building, but they knew that before we ever moved in. I have fought with them for months trying to straighten out my bill. I told them what my budget was when we started, when they assessed her they said she was independent, once she got in they decided she needed much more help, they start adding charges that should have been disclosed right away.

I do not recommend Clare Bridge since the night before my mom was suppose to move in, she collapsed, was hospitalized, and could not move in. She was now not a candidate for this facility so we wanted to annul the contract which we only had signed out of convenience the day before on a Saturday. They would not and informed us that we would still be responsible for 7 days even though no services were given to my mom since she never moved in. The rest was suppose to be refunded which took almost 5 months-no apology was ever given for the delay. They have a huge communication problem. After all this stress and the hassles of phone calls never being returned, we are still out $786. I feel they took advantage of my mom's declining health and made a clear profit of $786 since no services were ever rendered for my mom. Clare Bridge is very unprofessional and unethical

My mother lived there under the supervision of [removed] when it was run like a large family. Employees were happy, residents were happy and the place was clean, food was good. Now under the direction of [removed] who has a closed door policy, it has all changed. The employees are still hard working ,but stretched thin. The residents has seen the loss of activities, decline in food quality, and cleanliness. Either the director doesn't care of has no control over corporate. Why isn't corporate aware of what has changed and if they are why haven't they done something about it?

Do your research. This facility is NOT where you should placed a loved one. It is rated C for a reason: poor management and thus poor morale translating into poor care. Again, do your research and find ask how many residents have left for another facility in the last 6 months.

I would definitely not recommend this place to anyone!!! Definitely avoid this place! They do not provide the appropriate care for their residence. Only have Med Techs as caregivers who cannot do anything without written doctors orders. Avoid this place even as a last resort!! Most definitely a zero star rating!! Because a star has to be marked, I marked 0.5 even though I feel this is a flat out zero star rating!!

The memory unit needs some serious help. The odor is terrible .Also; sometimes you cannot even find a staff or Director member to help you. I ask staff where you’re Director. Answer- probably up front with her friend. I asked – who is her friend? - Employees stated Executive Director. The med staff and processer are less than par. Many have attitudes. They definitely need more caring staff on the floor. There are some activities but certainly could be more things available to residents. The Director of memory care acts like she doesn’t know what she’s doing. I really don’t like when she calls residents baby, honey or something else, they all have names. I do not recommend the Memory Care Unit especially if your loved one is a wanderer. I can wait to move my loved one to another facility. Residents are allowed to wander into all residents rooms without supervision. Falls are common. Beware this Facility. This community is ok; however it doesn’t have the warmth I like to see in a community that cares for elderly. Some of front management is terrible, the way the dress it’s looks like I just enter a club. Not really happy with new management

Our dad is in longterm care. We have found him in the floor, fallen out of the bed and no one around to help us and no answers to why his safety is not a concern. Staff is uneducated, you can not tell who is the CNA is verses who have a degree in administration / social work. I am a social worker myself, and I have been in many homes. This is by far the most frustrating place for your loved one to call "home". Collecting a pay check is the only concern!

My father lived here for 2 months and his health declined significantly. I was promised that there would be 24 hour care and that he could press a button and help would come. This never happened. All of the promises told to us by Jennifer were lies. As soon as I moved my father in the staff were no where to be found. Everyone was always in a "meeting" and these meetings lasted for hours. My poor father would press the button and would wait almost an hour for the aides to come to his room. The workers were not nice at all. I am not sure they understood my father or me when we spoke to them. One time after complaining a hundred times, the aides would come and press my fathers button as they are supposed to do when they come to you room. As soon as they pressed his button they would leave and then come back 30 minutes later. They were always rude. We were paying for 2 showers a week but my father had one shower in 2 weeks. Sometimes they told him they would come back but never did. Don't be fooled by appearances. This place looked lovely on the day of our tour but turned out to be the opposite upon arrival.

Wynwood was the biggest disappointment! My dad lived there are the care could not have been worse. The aides never came when he called them and when and if they did come it was after he waited an hour. These aides were the most unfriendly women I have ever met. They were always rushing and trying to make my dad move quicker. They had no patience and spoke mean to my dad. I complained about them but nothing changed. I heard from another resident that there were only a few on staff for the 4 floors. I wish I had learned more about this place before I let my dad go there. We moved dad out as soon as we got an opening at another place.

Beware! Wynwood may look pretty on the outside but it is ugly on the inside. My parents planned to live there forever but had to leave after only 2 weeks because it was so terrible. The aides(and I am not sure these women have any qualifications) are the mean and rough with residents including my mother. They do not understand English and do not come to help when you press your button for help. They are supposed to come within 15 minutes but that never happened with my parents. They had to wait 40 minutes to an hour every time they needed help. There are 3 or 4 aides only for the whole building!! One night 911 had to be called because a few patients needed immediate help and there weren't enough aides to help everyone. [removed] Do not send anyone who you love to this place. I wouldn't be surprised if there weren't reports of [removed] filed with the town.

This place is pretty terrible. My mother-in-law is here and everytime we come here she seems very unhappy. The staff is often rude and their attitude towards the residents and guest makes me believe they care very little about their residents. For the amount of money it costs to host someone here, I would expect a more professional and respectful environment. I would not recommend this establishment.

This place is completely terrible. The management is rude, they don't know what they're talking about, and working with them is a complete disaster. I remember speaking with a woman named [removed] who was completely disrespectful and rude, and it seemed as if she didn't even care about my mother who was at that point a resident there. After hearing about multiple other residents getting [removed] by the CNA's and nurses there, I decided to pull my mom out of this hell hole.

They provide very little night time supervision. My father was injured in an altercation that should have been stopped before it became serious. Facility smells from the incontinent people who don't receive the help they need. I would not recommend this facility!