Brookdale

Brookdale started out great when they were first there. It went way down hill. They had monthly staff changes and then management changed. So we took them out last march. They are in the VA home now. Would not recommend Brookdale. The memory care floor smelled. There was no staff interaction. No activities. The staff loved my mom and dad because they only came out of their room to eat. They were not showering. Haircuts were requested but not done. When first looked at it the place was spotless. No smells. Staff seemed plentiful. But not the case after a few months. It started out great but it went downhill. I don't know if they sold out but something changed and so did the staff. It seemed like every few weeks there was different staff.

They will forget to bring your parents' food. That happened once, which was bad enough. But 3x in total. My parents were only there for 4 days before I took them out and brought them home with me.

Brookdale Carmel may have been good in the past, but it is no longer. With a few exceptions, my husband received substandard care. Some of the nurses in particular were careless with medicine and were defensive when challenged by family members. Vulnerable patients are on their own too much of the time with help too far away. The food is average; Few salads & a lot of canned fruit instead of fresh. Too little to drink. Small glass at a meal that was not refilled.

If you have other options, do not placed your loved one within the Memory Care unit. We removed my father as soon as possible after he experienced a drastic change in condition days after being admitted. Brookdale could not provide the staffing levels to provide him the care he needed. He was not bathed or groomed and my family had to step in and provide 24/7 1:1 care for him until we informed the Long-Term Care Ombudsman and got licensing involved. This facility cannot provide a safe level of staffing or the bare minimum support for ADLs required by the state. If this is your only option, you must consistently be an advocate for your loved one. Get every decision from them in writing, including changes in care plan. You should receive advance notice of this change in care plan. We did not. Involve the Long-Term Care Ombudsman if they are causing harm and placing your loved one at risk.

Biggest one is lack of care. My father ended up with a broken shoulder and multiple other injuries and was left on the floor for hours by staff. Second is deceptive billing. They billed for time he hadn't spent in the facility, said they would correct it. Never did and were threatening to send to collections. We had to escalate to the parent corporation to get the false charges removed.

It was a very nice place. Brookdale is very expensive she's now I've moved her and she's getting the same amount of care with better care she's up and walking she's going to activities she's just not laying in bed and being in her wheelchair so I would say they have great care, but if you have to look at the patient if they want to be active you have to give them that so they refuse to do the things I asked and so I had to move her

They over price. They are charging me [removed]k a month and my mom on hospice the place is almost empty cause people have left cause the way it's gotten there. Care isn't good at at all. They fine any way they can pencil you up on charges. Give u example when mom was in another facility I had look into Brookdale - I'm still fighting show them proof and they and still trying charge me [removed]k for their mistakes

I was recently a resident at Brookdale Carriage Club. It is well past its days of elegance. One can see what it used to be - looking past mismatched window repairs, and dents and scratches in wooden doors, the days in the past must have been beautiful. It has not been maintained. You will be assaulted with the smell of mildew upon entrance to the apartment buildings. Hallway can tilt to one side. Elevators frequently not working. Long wait for any meal. At the time I was there, there was not a meal worth waiting for. They were always out of something. Quality was poor. I'm sorry I do not have anything positive to say except it's in a wooded area. And quiet.

More staff, nurses who care. Make sure they have no personal needs, the staff does not care.

The Administrative Staff initially is very welcoming and when problems arise because of inappropriate behavior from the patient, they do not team with other professionals. They make unilateral decisions without consulting with Hospice and send patients out at night to St Mary's Hospital without getting health insurance approval. A $[removed] bill resulted with no insurance coverage!

1 for all categories. The place was -dirty -unattended -very little of any activities. -Terrible food. -the cost is triple what I am now spending for a lovely room at a facility that checks all the boxes correctly. It was my very first experience finding a assistant living home. I learned a great deal and will never recommend book deal arrowhead

I would not recommend this place sorry! If they can't take care of them selves DO NOT PUT THEM IN THIS PLACE!!!!!! From personal experience with our love one there and what I seen I do not recommend this place! The front desk lady [name removed] is amazing!!

I am sorry but my experience was very bad. My husband was accepted, we thought and had his room move in ready for the following day and we received a phone call the night before that the nurse said they could not accept him. From the very beginning we were honest that he had progressive super nuclear palsy. As it turned out we kept him at home and he died in [date removed] Therefore I would be very cautious to give a recommendation to this facility.

Do not send a dead dog here call buttons are not answers promptly or not at all.

Toured this community last week and I’m still thinking about how bad I felt leaving there. The place has a musty odor and the carpets look like they haven’t been touched since 1980s. The rooms were upgraded though. The sales girl [name removed], was rushing and didn’t make me feel like she cared at all. I would never move my mom in here

I would not recommend

Based on my recent experience, I would not recommend the facility. My mom’s personal belongings went missing, her maintenance issues weren’t addressed, and communication from management was poor. There is also a serious pest problem - roaches were on the third floor, possibly originating from the first-floor kitchen which suggests an infestation.

Be very careful about choosing Brookdale. My mom stayed at Brookdale for 4 months beginning in [date removed]. Whilst in their Memory Care unit she broke her leg requiring a hospital and rehab stay. My mom needed medicine to control her dementia. My mom was out of Brookdale a month and Brookdale refused to return Personal Care expenses paid for bathroom assistance, etc. She paid a lot of money for services not rendered. It was obvious Brookdale could not handle my mom. She is thankfully now in another facility which has the capability to handle my moms dementia and there are no hidden costs. Brookdale is all about the money and they cannot handle all aspects of elder care.

The aides are not very invested in helping much with ADLs so therefore they aren't very nice when they do help. They are rough and unpleasant to the resident when helping.

What they could improve on - Giving meds appropriately Cleaning pulse oximeter between using on people Checking on people more than just looking in a room thru the door without actually walking into the room to see if the person is ok Keeping dementia people from entering other people's rooms and trying to climb into bed with them Calling the squad without being told to do so when a patient is in obvious severe medical distress I could list so much more but my lunch break is over