Brookdale

I would not recommend memory care at Brookdale. The cost didn't match the care. My Dad would lay in bed for days, not encouraged to eat or drink. I found him laying on a bare mattress twice, plenty of bedding was provided. He would go days without a shower, he would decline because it was done in the evening when he most fatigued. I was told they couldn't force him to eat, drink or shower. Isn't that what memory care is??? To encourage these tasks and just do it? He ended up in the hospital for a week due to dehydration. Needless to say, he did not return to Brookdale. The lights were left on during the night while he was sleeping, my goodness, it's common courtesy to shut off lights when someone is sleeping. We had a camera in the room, it was awful at times. These things were pointed out to the administration staff, continued to happen anyway.

I was promised one intake date and then they changed it on me. sometimes when I went it smelled like pee pee and twice a resident was screaming for food.

Wouldn't recommend. Food is awful no private shower and the care is lacking.

As a friend of resident, everything from past Director to some service staff, this place was pleasant at the beginning but turned nightmare for the family that had to fight tooth and nail. Being charged for services not provided, to medication issues, dietary issues, safety issues. I've talked to other residents when visiting and their families are having the same problems. Would not recommend this place for my own family much less anyone else.

They were AWFUL. If people can't treat the elderly with dignity, respect, and as if they are guests in their home, they have no business working in the elderly care industry.

The food was horrible. They early ever fixed any fresh food. It was all processed frozen foods. Their idea of fruit was canned fruit cocktail. They used too much salt which is horrible for elderly people. Everything was full Of sodium and nothing was fresh. My mom was ignored. She would go an entire day with no aid to come and help her with her daily needs. We paid for almost the highest level of care and she would have days where no one can in To help her.

Would not recommend this for anyone. No one should send their parents here. The care is terrible, the staff is inept and impersonal, meals are inadequate, and housekeeping is non-existent. We've since moved them out of there.

Looking back, we felt misled by Brookdale . Their analysis of Linds condition was inadequate , she never should have been recruited to be at Brookdale. [name removed] was bedridden, unable to car for herself, but Brookdale said they could care for her. Seemed like they were just trying to fill a room. When called for assistance, it could take 15 to 30 minutes for someone to show up. She was never gotten out of bed and wheeled to the dining room. She complained that some staff members were rough and rood to her. She did not like the food. They never took her to any activities. We trusted them to advise us on the suitability of there facility, they misled us. We have moved her to [community name removed] , a wonderful place with caring staff, always close by to help. My biggest take way, and advice for everyone is…know the condition and capability of the person going in, and pick a place suitable to them. Felt like Brookdale was just trying to fill a room, and their analyses of my sister’s condition was based on that.

This facility is dishonest. They took [removed] dollars in fees and rent for the first month. Kicked my mom out in less than 30 days and did not refund me any of the money. Now they will not even return my phone call. This place came recommended by your organization. Shame on both of you!

It's all good when u get there but once you're there they start making up charges of the Assistance that u need and charge for everything even if pooped wrong they'll charge for that even when hospice was there there not supposed to charge because hospice is there they make stuff up and find something to charge u for food was great at first then went down hill trying to eat and flies everywhere even when you're trying to eat

They took my husband off needed behavior meds while assuring me that they would have other ways to help with aggressive behavior. As soon as his old meds wore off he became aggressive and they kicked him out. They claim they’ll refund the remainder of the month’s payment, but they aren’t refunding the community fee. Also they sent him to a psych hospital far away, transported by ambulance at my expense. Moving someone with dementia extra times just so they can get that community fee is pretty despicable. Don’t trust anything the nurse tells you when you tour. Pretty much everything she said was a lie. Caregivers in the evening are amazing. Morning shift needs to improve a lot as they weren’t checking on my husband as often as they said. The facility is kept very clean and you can tell most of the staff cares. Be cautious if your loved one needs any kind of help with behavior.

After about a week of moving my dad into memory care, he eloped and was found lying in grass by a passerby. Facility did not know he was missing and could not explain how he was able to get out. Seven days went by without dad having a shower. His clothing has not been changed daily, (he was also sleeping in his clothes). He was changed after I observed him in the same outfit for 36-48 hours and requested it be done. I have spoken with management multiple times and issues are currently being addressed.

Their contract stated a non smoking facility...total false statement...so much uncontrollable smoking that I had to move out after many complaints. They can improve by: Changing their contract in regards to smoking or enforcement of the rule. False representation

My husband was a patient there for 6 weeks. He was given a master key and exited the facility. Also, the alarms that day were not set. I removed him immediately.

More medically trained med tech's. I would never recommend this facility to someone that I cared about

We were only in the assisted side for a few days. My father-in-law passed away right after moving in. We then had to move my mother-in-law into memory care which was just downstairs. I can honestly say I would never recommend the memory care At Tualatin to anyone!! They knew all the right things to say but never did them. My Mother in law became very depressed and sad right away. No projects, no exercise the people all seemed drugged. They were either in their beds all hours of the day or heads layer down sitting at the dining tables. She fell and broke her hip. They had no idea what happened or how long she had been lying on the floor!! After a hospital stay and surgery we moved her out and into a private Foster home. Which is lovely!

I do not recommend this place to anyone. Not a single employee is the same. No one in administration, nursing, food service, maintenance, no one. They haven't had any activities in months. There is no activities staff. There have been a few positive changes in the past 60 days, but minimal. For the money being paid, it's inexcusable.

We had a really bad experience with that place, My mother in law died 1 week after she got on there and we have not received our reimbursements. I wouldn't recommend that place to anybody. They do. It have enough staff for the needs of the place. We ended up hiring a caregiver and doing the job ourselves!

They took my Uncle and over stated his capabilities just to get him there. He was only there a week and had to go back to the hospital. He passed away shortly afterwards.

Don't have family members go there