Brookdale

Very unhappy with the treatment overall. In addition they should be ashamed of themselves for keeping monies that they quoted would be returned. VA disabled veterans live on a tight budget especially those with diagnosed dementia/ Alzheimer's and they lied. They promises to return money and then did not. I hope they all sleep well at night. He was a handful but that was told upfront and they knew and stated they could handle it.

Our mother developed a bedsore that got necrotic while she was staying at Brookdale so I cannot recommend them. Considering the outcome, I give them a 1. But when she first arrived, they seemed kind. We are very sorry we sent her there.

My father hated it. It was awful, they 'baited, and switched' him. First they placed him in a nice facility, then, upon move in, they changed his to a different unit, one which was not friendly. They over charged us. My father did not spend one night there, and they still charged us a $[removed] non refundable deposit. Brooksdale Jones should be called Crooksdale . Please do not call me, I have nothing further to say. Very disappointed, horrible experience. I would never recommend this awful place to anyone, not even my enemies. We were highly disappointed in Crooksdale. It looked so nice from the outside. But once inside, it was awful. They even served my dad cold chicken fingers. He felt sick after eating it, stating he couldn't get that awful taste out of his mouth. Thats when my dad had it. The horrible food was the main issue. No snacks, no tea, no coffee as offered before. He was just supposed to sit in his room and do nothing. The activities for that day also happened to get canceled. He was supposed to get checked up on every two hours in the unit they assigned to him. No one came to check up on every two hours. One nurse came to check his vitals, and that was about 6 hours into our day visit to Crooksdale.

1 not real happy. No communication nothing happened the way I was told. Had to complain vigorously to get a sit down to try and get things straightened out. Evaluating improvements now. We'll see how this goes. I had to go back to the original contact to get anything done. I realize it's a learning curve for my mother and my self but nothing went as planned or discussed until I went around everyone to the salesperson who gave me the tour. Like I said I'm still evaluating the situation and hoping for the best outcome. Nothing is going to be perfect but we expected to get the product we paid for.

...you see I was quite unhappy with this facility...my sister, who has now passed, was also unhappy. Never the same after falling there.

The dementia unit is awful. My mom was there and there were never activities other than playing music and exercise sessions. I came in many times and she was wearing clothes stained with food. I tried reaching out but you could never get a call back from the manager there.

Not at all what we were told it would be. Food is not good. Not a lot of engagement activities

My mother is unable to get into the bathroom in her wheelchair because the bathroom is not accessible. My mother has been using a commode next to the bed for years. My father has had to deal with emptying the potty himself for all these years. I have asked for help for him to take care of my mother but no service care evaluation never gets scheduled. Even when we press the pendant that we need help with her to get her up on the potty etc, no one empties the potty into the toilet. The potty is disgusting and my father should not be having to deal with this when he has such a nasty wound on his arm. I contribute the slow healing (he usually heals quick) to him having to deal with urine and feces. 3. My mother has had a UTI that won't clear up for years. she is not being properly cleaned by my father, he hasn't been able to take care of her properly for a while now eve after asking for more care. We have moved them to another faciity. This place should not be in business.

Not happy. First, we were on our first visit a written quote price. When it was time to sign, the price was [amount removed] more per month. Then two months later, my sister was hospitalized and 20 hrs later she died. No one from the place called to say she was hospitalized. The hospital contacted me. I am the person who told the Brookdale manager that she died. There were other problems.

Brookdale -1. The worse experience I have ever encountered in the five months my mother was there. She was asked to leave because of her Alzheimer's aggitation. She was unhappy. The food was an embarrassment there. Untrained staff who in the weekends were on their phones the whole time. She is now in a deluxe memory care that is fantastic. She looks healthy , not one ounce of agitation there doctors decreased her medication).

No one answers the doorbell after hours. No one answers the main phone number after hours. They do not clean the patient bathrooms unless you complain. The food was not fit for an animal when my mother was there. Canned green beans every day. Inedible meat that was cold by the time her table was served. Every single meal every single day. Yes I told management and was told they would take care of it. Tell prospective people not to believe anything they say in the beginning. I was told one amount would be her Rent. Then we move her in and then were told she required the highest level of nursing care and our bill doubled overnight! She lives with me now and I don't have to provide her with any of the things we had to pay for there like shower supervision, medicine dispensing. Administrators never available. Awful awful money grubbing machine. Taking money from old folks. I hope they rot in hell. Also activities consist of trips to the Dollar tree and Walmart. I was told they take trips to plays and museums. What lies! You are forced to pay for meds ordered from their pharmacy or they will not give them to your loved one and they do not allow you to dispense meds to your lived one. We were charged monthly for nausea medicine that she never took!

Look elsewhere for your senior independent or assisted living provider! After a several years experience at Brookdale Allenmore I would never place my elderly parent there again. Chronic poor food quality, high staff turnover (particularly new chef every 4 months) very slow maintenance for simple fixes, high monthly costs with average $[removed] yr increases it’s obvious to me Brookdale is run for PROFITS ONLY! Educate yourself on the CA Atty Generals lawsuit against them and you’ll know why…

This place has constant air fresheners which are programmed to constantly spray chemicals into the air making it difficult to breathe. It makes it very difficult to visit my family because of this. I have spoken to them about this on numerous occasions , and although they always promise that they will turn them off upon request, whenever I ask, they pretend that they don’t know how. I would love to visit my family more often, but I am prevented from doing so due to my reaction to these wretched chemicals being constantly sprayed into the stairway and hall.ways. My family is unable to leave the room, so I have to go to the room. It just seems like such a simple request. Can they not just shut it off before and after scheduled visit?

1) The meals are lacking. High carb, with no diabetic options. Very little effort and money is invested in feeding their residents. 2) I'm not even sure that they actually have a housekeeper. The room went nearly 3 months without being cleaned. 3) and other than the in-house doctor, they were extremely lacking in follow-up care, distributing medicine, and keeping medication in stock.

After a positive initial meeting with the Sales Manager, I arranged for my father to complete a nursing assessment to determine whether independent or assisted living would be most appropriate. That process seemed fine, and I expected a professional follow-up. Instead, when I checked in for an update, I received a call from the Assistant Director who, in a dismissive and aggressive tone, told me only that my father would be “better suited” at another facility. When I asked (politely) for clarification, she refused to provide any explanation, spoke to me disrespectfully, and ultimately hung up the phone on me. This level of unprofessionalism and lack of transparency is unacceptable especially from leadership at a senior living community that families depend on for care and trust. I was treated as though I had done something wrong simply for asking reasonable questions, and it left me feeling that my father and I were not given the same respect as someone of a different race.

I think our loved one was dealing with them in a transitional phase including management and staff turnover, but during that phase there was plenty of issues including missing clothing and lax care

My mom was taking to the hospital and admitted and no one from the facility called me or my siblings which are all the contact list. We found the next day when our my called us! This month she was charged an extra $[removed]and no one from the facility can tell me what the extra charges are for! I have not had a very pleasant experience with Brookdale Falling Creek and will be moving my mom to a different facility at the end of this month!

Brookdale is a nice place for the right people. As a paraplegic with the need for 2 people to transfer me it was not a good choice for me. I discussed this with the facility administrator. He didn't listen to a word I said and only provided rebuttal to my comments. For this reason Brookdale was a 1 for me and I am moving out.

Brookdale has lots of issues...Insufficient staffing, bad food, extremely poor HVAC system resulting in some rooms receiving no air conditioning or heating to name a few. I moved my husband within a month of placing him there to another fantastic facility!

Plus my husband had a major stroke while in Brookdale's care. He needed more care than Brookdale could provide so I had to send him to a higher skilled facility. Now Brookdale wants $[fee removed] cause I didn't give them a 30 day notice.