Brookdale

Overall experience is not great. They had told me that they had many activities which they do not. They have almost no activities at all. My loved one has very little to do there. She is starting to get depressed. They did not have hot water for a total of I believe five days it came on during the evening, but not during the day she could not shower as she showers in the morning, not in the evenings she had to come to my house to shower with no explanation, except they can't figure it out. There have been ants in the hallways that I have seen while I was there visiting. I had mentioned it to somebody but seen it few days later again. Staff is very nice but overall it is not a good experience for my loved one. Next time I will make sure I do the legwork and find a spot for her rather than going through someone to help.

Overall a bad experience! What they could improve on would be Communication! My husband was sent to the ER several times because they were unable to change his catheter! I was not even notified! I called the morning of [date removed] to see how my husband was doing and the person said flippantly, "Oh, he died"!!!! No compassion at all! I would never recommend Brookdale Goodlettsville to anyone!

What we like the most about the community is honesty in initial pricing and office help locally not good. The corporate regional manager, I dealt with was great!!

My father fell the very first night he was there. He was on a soft food diet initially, which Brookdale said they could accommodate. Instead of preparing typical soft foods (ie: soup, potatoes, applesauce, eggs, smoothies, etc), they would puree whatever everyone else was eating and serve it to him. Pureed salisbury steak does not look appetizing at all. Brookdale told us that there would be a visiting podiatrist that would see my dad. The podiatrist NEVER saw visited my dad and there was always an excuse as to why he wasn't coming that month. The entire 4 months my dad was there. I could go on and on. If your loved one is not independent and is unable to care for themselves, please do not sentence them to Brookdale Mandeville.

On a scale of 1 to 5 I would give Brookdale a 0. They told us they accepted medicaid before we moved my brother into Brookdale and they didn't. As soon as the money from the conservator ran out the care they gave him went way down. He wasn't clean and there were times I had to take him to the bathroom and clean him up. I did it because I'm his sister but that's just 1 example of many.

I am not trying to be ugly but I have a list of concerns that greatly impact residents negatively. The first month or so was ok then a staff turnover & it's awful now. I am trying to relocate my mom as quickly as possible. I would not recommend Brookdale Asheboro to anyone.

The independent living rooms are very homey, well laid out, and have great space. The sales people lie and bait and switch you into a room you can't stay in and then they double the price on you. And when you call administration to deal with the issue, no one ever calls you back. So unprofessional! And so slimy and scammy!

The rooms are very nice as is the dining room. They need to improve upon their ratio for CNA's to residence. It takes almost 45 minutes for them to respond to a call bell. I was there and witnessed myself. In the evening they had one CNA for 22 residents. The management ex spends much time blaming other personnel than being accountable to fix issues. Often times I found them being nasty to residence.

The administrative staff were not on site all the time, staff gathered in one spot overnight and did not do regular walks through the facility. They left my mom alone in the dining area, cold and unattended in the evenings. Initially they didn't seem to know what do do when she fell out of her bed or fell in her room. I do not recommend this place.

Was only one who would accept on short notice from release from brookdale rehab. If I would have known quality of care we would have went other places. They definitely can not manage diabetic care, the staffing was sparse at night, communication with physician and nurses not consistent, test results not recorded. The building had several leaks plumbing issues.

I could never see myself allowing a family member to stay in a facility like this one. Looks good when you are walking but when you start doing the tour its awful. Mold is all over the walls and ceilings. Housekeeper only cleaning what is visible, not getting under beds and dressers. HWD and HWC did not even come out of office to introduce themselves as well as the new ED. ceilings looks like it's going to fall through in some areas. Barely saw staffs and the sales marketing was showing rooms that were already occupied and the resident in the room. Felt like I invaded their privacy! The RCC looked clueless as to where she was even at. Overall, I felt like I could not Trust this team with any family member.

Please do not turn to Brookdale Foundation House for help with your loved ones. They are in the business of making money. Period. When we first inquired here, they seemed so nice and accommodating, that is UNTIL they found out we were on a budget and asked about Medicaid programs. Where at first they were willing to negotiate on rent, second-person fees, community fee, etc., the minute they found out we were not wealthy, they changed completely. The answer to every question we asked was "no," "no," "no," and they weren't so nice about it. They wanted to charge my parents nearly $[removed]/month in rent for a barely 600 square-foot one-bedroom apartment, a $[removed](non-refundable) community fee, and nearly $[removed]/month in care costs for just ONE of my parents.If you have done any research on assisted living, you will know that this exploitative and outrageous! I believe they did this to us because they knew we were in a time-crunch to find help and only wanted our money.

I should never have moved my wife there. She was only at Brookdale for a very short time. In my opinion, Brookdale is not a secure memory care facility. My wife was able to exit on her own over ten times. The executive director claims they are compliant with the laws and fire regulations which may be true, but it does not address the security of residents. The main entrance is a glass door and is very inviting to residents who can see out to the street. Residents only have to push the emergency crash bar, endure an alarm for a few seconds, and then the door releases so they can walk out. The alarm does deter most residents, but not my wife. The director's only solution was for me to contract for 24/7 personal care for my wife at an exorbitant hourly rate because he was not staffed to watch her constantly. Due to her short stay, I did not create an impression about staff, food, and activities.

They don't respond and they charged my mother for services she wasn't getting nor did she need. She's moving! She also said the food is not good.

The buildings are nice but the service and monitoring of health care has been very much lacking.

My grandmother was moved out of this place and it could not come fast enough. They would not provide assistance when needed. Her apartment was a mess. They have a fire in the building and stopped doing laundry and let it pile up. The rooms smelled. The food is horrible. they do not know how to cook. They tried to serve raw meatloaf. My grandmother got to wear she would not eat. Her medical needs were not taken care of at all. The day nurse was rude and lazy. The caregivers were always sitting in the back of the building and not watching the residents. If my grandmother was alseep during meals they would not get her up. I had high hopes for my grandmothers care when we moved in. However the recents weeks have been a nightmare. I do not recommend this place to anyone.

It was close to family and they initially indicated that they would be able to effectively care for my grandmother. However that did turn out to be the case. They weren't completely forthcoming. I would not recommend them to anyone else!

Communication with staff (including transportation for appointments), adjusting to individual interests and needs, and staff's knowledge about Dementia and Alzheimer's!

Our family has had an extremely disappointing experience with this facility. Despite clear guardianship authority and court orders, the community allowed our relative to be manipulated into signing unauthorized financial paperwork (including an ACH withdrawal) that removed funds from her account. This happened while she was under legal guardianship and unable to manage her own finances, which should never have been permitted. Security and supervision are severely lacking. There is often no one at the front desk, and strangers have been seen entering the building freely—including individuals who previously took advantage of residents. Even after repeated reports and documented warnings, these same individuals have continued visiting the property unchecked. The food quality is poor, and our family member consistently reports that meals are unappetizing and inconsistent with what was promised when she moved in. What’s most concerning is that the facility appears to interfere in familys

We just had a horrible experience. I would not recommend that facility