Brookdale

The particular Brookdale that we were in, I would give a zero. It was old, carpets were dirty, it smelled, the food was terrible. The room she was given is half the size of the room she has at her new assistant living home and it cost twice as much. The daily staff were very kind, but all of the administration staff came and went so quickly you couldn't even get a meeting with one of them. there was never anyone to greet you or check in when you first walked in/

This place seems to really not like Medicare patients. Once private pay had been made for several years and my mother‘s money was completely gone. I applied for Medicare for her. Brookdale Puyallup South immediately retroactively removed cash discounts and added on several thousand dollars to the bill. They then threatened to evict her and not take medicare payments until I had paid the bill in full myself. They said they would turn it over to the attorneys and she would be forced to leave. Luckily, Medicare took care of this and she was able to stay as we had nowhere else for her to go They often would ask for medical care from her doctor directly consulting me… I had medical POA. Including asking for a specific drug that her doctor, deemed dangerous and mounted to “chemical restraint” This [date removed] she contracted the flu. They did not call me until [date removed]. By that time, she also had pneumonia and died two weeks later.

This place was horrible. The residents were walking around with dirty depends. Laundry was always missing. Residents were sleeping in other residents beds. Nothing we were asking them to do actually got done. They severely lack enough staff and the ones that are there don’t want to be. It was a nightmare! If you are considering this place for a loved one…please don’t do it!

I encourage anyone considering Memory Care at Brookdale of Orland Park, where my father resided for less than a month before passing away, to carefully read reviews. Prior to him arriving, I provided full time care for his advanced Alzheimer's needs with no experience and can report no alarming incidents. Surprisingly, my father experienced three falls, each resulting in ambulance transport to the ER, where no fractures or life threatening injuries were identified. These alarming incidents prompted me to visit more often and without notice. One day finding dad still lying in bed at 1pm, wet, and without being fed a morning meal. Staff, nurses, and CNA's were seldom around to help with care and maintenance took days to fix issues with toilet and stains. Hospice was initiated by family but communication and follow up was often vague and supervision limited. I believe these issues took a huge toll on my father's well being and made me regret the decision to send him there.

No, I can't recommend it. Poor follow up, and poor quality of care. The charges were astronomical and out of control and they were charging for things that were not happening such as incontinence when she had only had one accident one time but they were charging us monthly. The bureaucracy meant that they were more concerned about the bottom line than about patient care. And the quality of staff was poor but were very nice people. My mother was falling in the cracks.

I moved my mom out in 8 days. Administrative was awful. People are leaving in droves. I would give them a 0 if I could.

I would not recommend this place! My mother was treated terrible! She passed away! Do not place a loved one here.

Staff seems very new and unaware of what’s going on in the building. I tried calling for days before finally just paying them a visit in person. They Don’t seem to know what was going on with the phones. The building is very large with very long narrow hallways, 2 wheelchairs or walkers unable to pass each other, not much lighting, and only 2 elevators. Doesn’t seem very accessible to wheelchair bound or walker bound unless you have an electric chair. Food was horrible, very bland. The bathrooms were destroyed and not kept up to par. Garbages were overflowing with dirty briefs and toilet paper. High cost, zero amenities.

I probably would have said 4 or 5 when Mom 1st moved in [date removed], but now I would have to say a 1. Multiple people have been fired recently and while I understand it's a personnel issue, they need to get a full staff there. Today, for example, the cook and/or the new dining room manager didnt show up and there was no hot breakfast. 45 minutes after breakfast is supppsed to be served, they let the residents in and gave them cold cereal. Something is wrong with Moms door and and has locked herself out 4 times in 2 days. This morning she could find no one wirh a key to let her in. She does not have a key to her room. She is going to leave her door open when she goes out of her room which makes her feel uncomfortable especially since her room is beside an outside door. They have multiple events on the calendar that they never do. Weekly visits to the Y have been on there since December. I gathered all the material she needed to go and they havent been 1 time. She loves her room and has made several good friends.

Majority of staff seem to dislike their job and have little patience in helping residents. The facility is dirty. The food is always cold. They say they have set "cleaning" and laundry days but nothing ever gets done unless you continue to ask about it. My mom has not once been helped with bathing since she has been there. Overall, I would look elsewhere and not recommend Brookdale to anyone.

1 on all eight she was only in her 13 days and it was in a hospital for 10 and then in rehab for 65 because of the mess the medicine up gave it to her improperly

Please do your research before placing your loved one in an assisted living facility. My mom was here for 3 years and just passed on [date removed]. Not a single phone call expressing their condolences. Towards the end, the activities stopped, the new nurses and care givers that came in were totally disengaged with the residents. They promised a hair dresser but they were few and far between. My mom’s hair went months without being washed. The place smelled like urine, the front desk was rude except for 2 ladies that I guess left when things started to change. I’ve shared my thoughts on google and the “ owner” responded saying corporate has reached out to me regarding this issue. That is a total lie. I contacted corporate over the summer about the downfall of the community. They have never contacted me about any of these issues, especially since my mom just passed 10 days ago. I will regret placing my mom here for the rest of my life.

I DO NOT recommend them. It is terribly run. Fire the management.

[name removed] hated the place and I moved him out. Management was HORRIBLE! Minus 1. Those people took an extra $[removed]+ out of [name removed] account and I had to call Omnibus to get it back. They are awful! They are really nice when trying to get you in the place but once you are in management is non existent for any problems or solutions. I wouldn't put my dog in that place.

We had a very bad experience during a norovirus outbreak and the administration never returned our calls. Also, they misplaced all of her hospice things (meds etc) and the "night" nurse was extremely rude and hostile.

We were there for a third trip to view an apartment that was coming up for rental. We had previously toured and even attended a happy hour. Obviously we were impressed since it was our third visit. [name removed] was a great help and very pleasant to work with. Met some of the residents who were very positive and staff we met.

The nurses were very sweet and alerted me ahead of time when it was obvious that my husband was dying so I could be with him. I really appreciated it. Otherwise, It has been a nightmare as my husband was only there for ten days before he died. I am still being harassed to pay for thousands of dollars beyond that which I had already paid. This nightmare has been threatening and exhausting since [removed name], making my grief and expected issues following one's death even more difficult. Their accounting department is impossible to deal with and I wouldn't wish on anyone. I have waited and attempted every possible way to address the fact that [removed name] was the total length of his care and services of Brookdale.

We would rate a 0. We never went to the facility. The physician stated [removed name] needed memory care. They stated they could enter her on their facility based on their assessment. Then sent me a bill for 8 k and 3 weeks later 11k. The physician's stated they had no authority to enter into an agreement that did not offer memory care to which [removed name] does not have the capacity to sign for and I do not have legal authority to sign for. This is not a way to assist people dealing with the most delicate and trying times of their lives. The expectation is that the experience is sincere, warm, caring and structured. The end result was advantageous and manipulative. A vast majority of the population is currently in need of end of life care, currently covered at cash value. In a down- turned economy there is a need for truth and respect to assist people who may need to dissolve life savings to care for seniors. Please pass my thoughts along to other facilities that might make the same mistake

My husband received poor care from Brookdale. He received 2 UTIs. He lost 25 pounds in a month from being allowed to sleep through meals. The director kept raising his rate and then said he had to leave. He has been at [removed name]since July where he has improved significantly. I have never had a complaint and he has gained weight. I do not believe Brookdale is staffed well enough to deep their residents safe.

They are terrible and understaffed, and I'm questioning the care of the patients.