Brookdale

In the beginning, Brookdale was good for my loved one. Toward the end, it began to be very unpleasant. My loved one was getting worse, and they were afraid to take care of him. I had caregivers telling me that they were afraid of him, not because he was violet, but because he was so tall. I had the nurse to tell me to check him into a psych ward, not because he was violent , but because he would not let anyone change his clothes or bathe him . The center really needs training on how to handle patients with Alzheimer's. I made a former complaint regarding [name removed] condition . After that complaint, I was called in to management office and was told that I would need to get a sitter for [name removed] or pay up to $[removed] a month. And if I pay the $[removed], I still will not be guaranteed that [name removed] would be taking care of better. I finally got [name removed] out of that center and I will not recommend it for anyone that really loves their loved one.

I cannot believe in the year 2025 that there is not a phone number that connects someone to a HUMANBEING that can answer the following questions!!!! A new person has moved into Brookdale, can you tell me what room she is in????? Oh, and why isn't a higher management person available? Needless to say, that I would rather DIE than be put in such a place that does not have someone that can answer a question(s)!!!! So a one star for all the frustration I have had today trying to get info from non-english speaking persons!!!! That so apologizes for being unable to assist me! This is horrible.

They were not very patient with my loved one and anyone with dementia low staff numbers not a good place for dementia care place for loved ones at all cost more then what it was worth

I would not recommend to anybody that I liked. friendly when you first get there then they're loose when they talk to you about your business. It's usually in front of the entire lunch room. I would not recommend this place. Example new man came in the very first night fell on the floor at 2 o'clock in the morning laid there for three hours, but that was normal because between 6 PM and 6 AM. There's no nurse nursing staff on duty. They need staff they're under staff because last week all the young ladies that were working there left give you an example of the last three days. I was there the front and staff to seniors and the head nurse and the other nurses were serving dinner breakfast and dinner.

I would not recommend this place to anybody! They lied about having PT, & wound care! My mother got a uti they didn't treat it so she ended up in the hospital! The food was gross! They put the patients to bed @ 6pm, so they could be on their phone or smoke! Gave the meds way too late

The people who work there were very nice. Their nursing care and doctors were awful. Doctors did nothing but order sedatives. Nurses gave sedation even when it was not needed. My mom was out cold in a wheelchair, not able to even eat and they tried putting a sedative medication in her mouth. She subsequently died from aspiration pneumonia

Brookdale Santa Catalina would appear to be playing fast and loose with the professional healthcare staff we trust to care for my mother. Quality of the air conditioning units, window coverings, plumbing fixtures, doors and hardware, baseboard, and carpets is surprisingly poor considering the hi rent part of town the facility is located in.

To be honest the place is terrible. We are currently looking to get him a new home already. The food is terrible, the building maintenance crew has very basic skills and they can't seem to even manage to fix the issues that they have created in the apartment. Their census is low and the place is like a ghost town. You wait for 15-20 min to get help in the dining room and to be served. Very few people I have talked to that live there are happy. My dad hasn't stopped complaining about it since he moved in.

Zero. This place is a disaster and dangerous. I had to file a complaint with the Department of Health who investigated

3 directors in 21 months, 1 staff person there for 2 yrs. All others continually changed. Mom's medications always had lots of pills left of a 30 day supply, said she didn't want to take them. A lot of clothing and bedding items never made it back after laundry day, ended up with someone elses clothes. Services are high priced. Reasons for raising prices are B.S., I don't think their caregivers have been trained properly in certain areas.

Staff is great. During the day. Nighttime? They better stay in their room. The "nurse" and aide, put my mother back in bed after she broke her hip. Her leg was bent behind her. They didn't call 911. Pitiful nighttime staffing.

All families need to ensure if their family member is in a wheelchair and needs assistance, be sure to ask what the policy is to take care of him/her. My mother fell out of bed and she was on the floor for a while. Staff were nasty to my family members and management did nothing.

They use a pretty "hard sell" approach. Definitely have family or someone you trust help you with the process. They bulldozed right over my concerns and questions. Be cautious in dealing with them. I would not recommend it, and I wish I had not made initial contact.

I would not recommend Brookdale Meadow Springs to anyone. When my stepdad was there he had so many falls that we had to put him into a Memory care facility as it was unsafe to keep him at Meadow Springs. While he was there, my mom decided to move into meadow Springs too so she could be near him. In the process she signed a rental agreement with Meadow Springs but never moved in due to having to move her husband into a memory care facility. She told the executive director of Meadow Springs that she won't be moving in so she can be close to her husband. This was prior to her move in date. Ever since she has been harassed by the corporate offices to pay for the room that she never moved into to a tune of over [amount removed]

The money issue overrides the good, like nearly everyone was friendly and nice, cleanliness was okay except for our apartment when we first moved in, administrators were okay, food was okay when I ate there, which was seldom because of visiting him all the time, which was also why I never participated in any activities. With all of that said we certainly didn’t get our money’s worth and that was their fault because they wouldn’t let me bring him back to independent living. Then they threw away the belongings we hadn’t picked up yet even though we were still paying rent to them for three more weeks and they didn’t give us 24 hours notice that they were going to empty the apartment and get it ready to lease again.

this place is a rip off my mother-in-law and father-in-law were planning on moving there but before they could move in, he passed away and they will not even give them their money back. They want $[fee removed] and she does not have money to pay now that he is gone, I could see if they moved in the place but they never even moved in. So now her health is deteriorating because she’s worried about them because they sent her to collections. Spoke to [name removed]. The Director and she has no empathy at all. She’s just there to run a business and collect money from old people. I hope there hasn’t been other people that don’t have a advocate to help them with this. This is happened too. It’s not right.

Food is terrible. How long are they going to feed us old food. And they mean in there hateful people who cook that ugly food. Stop charging us for this ugly old spoiled food. Terrible food.

She is diabetic and they medicated her with sugar every day. Telling her eat this candy bar so we can give you your insulin. There was a constant turnover in staff . The cook quit and after 3 months still did not have a cook. The office staff does not help with any issues. They blame everything on the patient. I will never recommend them to anyone. She has been out of there since June and they still send us bills from the main office and we have to fight to get them fixed and taken care of. I do think that we now finally have that issue resolved but we shouldn't have to fight for it for 5 months afterwards.

1' across the board very bad experience at a very high cost!!!!!!!!!!! We were very dissatisfied with Brookdale their management team was very unprofessional corporate was unresponsive to phone calls and the man that recruited us for Brookdale named [name removed] was without a doubt the rudest person I've ever met!!!!! We would recommend any facility other than brookdale!!!!!!

The overall experience, activities and value for cost is a -1. What they could improve on would be All the -1 & 1's