Brookdale

The quality of care for dementia patients is deplorable. Last week, everyone went to the dining room for dinner & [name removed], who is in a wheelchair & unable to move himself, was left behind. My father was rarely given assistance with basic hygiene. He fell the first night he was there. At least 7 other falls happened during his 3 month stay. Please remove Brookdale Mandeville from your preferred facility list

I do not recommend Brookdale Sunwest Independent Living. Safety protocol is not followed. Family is not kept informed.

If you leave your loved one here its best to check on them daily at different times of day they do not watch them closely they will leave the bed soiled put a blanket over it and put your loved one to sleep on the bed. There is not enough staff members and Most staff lack empathy. I did not enjoy the memory of my loved one being at this facility for their end of life journey. I don’t think id recommend it to anyone they’re all about money and booting the client and family out to gain the next client. Very feelingless atmosphere behind the fake kindness. If you want certain things taken care of for your loved ones they just keep tagging on a price and the care is half-[removed]. I really feel bad for all the other residents there. All i say is think twice the kindness and the care they promise you is not the care your loved ones will receive. It’s really sad people can go through life being so heartless and still be okay with them selves every day. My family will not forget it either.

The administration are rude. Care is lacking and the head nurse is rude. Room was too small. Don't know about the activities. She never went to the activities

Worst facility ever. Should have been shut down. Shut it down. Two LPN's who were in charge horrible.

the directors do not care about residents or family I have documentation on so very much that has been not handeled at all or very badly,,,caregivers are good, they just get very little training,,,food is horrible, my mother passed away there and not even as much as a phone call from them with condolence, they do not do what you are promised,,all they care about is the $$ and you for sure do not get what you pay for,,,pretty sure a prerequisite to work there is to be a good lier,,,,when they have good people that care they tend to fire them,,,,,when I moved my mom to al years ago, it was very good, when they starting changing directors it went down hill then the move to mc escalated down,, when I would call to ask for help at corporate they had me talk to the people that I was having problems with, if you care for a loved one do NOT put them here! My mom took a fall there under supervision of a caregiver, had 30 stitches and noone can tell me what happened. Too many things to list

[date removed] arrived at 3:00 p.m. I fed her lunch was told by [name removed] her dinner will be held for her. Left the facility around 6:00 p.m. around 9:00 p.m. she asked for dinner .. they said kitchen closed .she asked for. Peanut butter and jelly sandwich. Kitchen closed .. she asked for juice. Kitchen closed she was given a warm bottle of water and that was the end of it. Later a CNA came in and asked her if she had a diaper on she responded no she was asked you need to use the bathroom she said she just went The CNA proceeds to pull down her pants to see if she had a diaper on. Around 2:00 a.m. she pulled the cord looking for a nurse as she was having chest pains. No one came she got out of her bed with her Walker and walked outside the room no one was there. She pulled the court again nobody came she started screaming at the top of her lungs for help screaming help me help me help me someone showed up in half hour to an hour later. None addressed the issue nor notified a RN , which later I found out .. there is only one RN that everyone works under her licence. Therefore as told tow there is 4 Rn in each quad with at least 4 CNAs in each quad. There is NO ONE EVER in my mother's quad as that is the wellness and health director office who is the only RN. She asked if you could take her blood pressure The nurse said why she said this supposed to be taken before you give me my blood pressure medication The nurse refused several times and then eventually did it and the pressure was high. Once again.. no one reported or addressed the issue. I reported this to [name removed], who told me this is a nursing problem and escorted me to the nursing office where I spoke with [name removed]. She promised me it would not happen again and then she would get down to the bottom of it. . Nurse didn't want to take her blood pressure When my mother requested. She said she couldn't find the cup for the blood pressure. When she told her she needs to find it.. The nurse said isn't feeling well. A man came into her room while she was sleeping went through her things peed on the floor and stood over her bed

They made it look good but it wasn't. There was minimal memory care. If you want your relative sitting in a wheelchair all day or laying in bed, you have got the right plac. No adult should sit in a wheelchair more than 2 hours and max at 4 hours! There was one person my mother-in-law was afraid of. The room smelled like urine so bad when my husband came to get her stuff after she had broken her hip there. These places are all the same, they will leave your loved ones to sit and rot!!!! For yourself please get long term care so you can have a peaceful humane life at the end.

Communication with family is very difficult. Staff needs better training. I would not recommend The Crossings (Memory Care). People in the early stage of Alzheimer's need a secure environment and that is provided. However, people have been contributors to family, careers and communities. They have a disease which is not their fault and they deserve respect, and acknowledgment. There are contributions each person can make to their new home at Brookdale. They should not be treated as children.

Front office staff good to work with, helpful. Facility staff sucked. I couldn't get my dad out if there quick enough. My mom was in memory care and died there. I know they were restructuring as we entered. It wad not fast enough for us. The only reason we went there was because we needed someplace that could handle my mom (memory care) and dad (assisted living with rehab). They got to spend 6 days together before she died. We had a 3rd party service come in to help my dad in rehab and they were the ones that advised us to get him out if there ad soon as possible. He fell one day. No one came in and checked on him. He laid there in blood for over an hour, when i found him. I moved him the next day. This was one week after my mom died. They had several days that they had no cook. The residents ate peanut butter and jelly sandwiches. No toilet paper several days. No one cleaned the 4 weeks he wad there. Nor changed bedding. It was bad. I had to stay on top of everything for both parents daily.

My grandma is no longer at this facility as she did not receive the care she needed. I would not recommend it to anyone. The staff appeared to have no direction or accountability. Every time I would show up it smelled so strong of urine, the residents were wondering on their own with staff no where to be seen. My grandma went weeks without showers or her bedding changed wearing the same dirty clothes. Do not put your loved ones here.

Administration will paint a beautiful picture of capability of care that isn't there. My dad was there for only a few hours and they called the police on him for Alzheimer's behavior.

This New Director has fired, so many people that made this place what it was, she continues raising prices 8%, and increasing care costs, my grandmother has nothing to do because there is no activities! none of their Tv's work, and when you send an email to the Director or Call Corporate, they say they are working on it, they have been working on this for 3 years, our starting costs were $[removed] monthly, now we pay $[removed] and it's over we are moving on, off to [community removed].

They have an excellent sales lady, but what she offers, the place does not deliver. There are SOME good employees, but they are stretched thin and are overworked and underpaid. They also do not perform background checks on their employees (one employee was arrested in the dining room and taken away by police in the middle of the day in front of residents). During daytime hours, there is decent care, but at night it is not good, especially if your loved one has bathroom needs in the middle of the night. The food also is not as reflected on the menu. I would not put my loved one here! Do your homework.

Contagious disease run rampant. Recent outbreaks of Norovirus and of covid leave residents like me to remain in my tiny room for my own safety. Administrators are deceitful and take retribution out on residents, like refusing transport for basic needs like grocery shopping. I wouldn’t put my worst enemy in this facility because the value is so poor and staffing is less than required by state law.

the Director continues to raise costs, as if she is trying to get rid of my mother.. no activities person, no nurse, and no transportation, we have received about 5 emails in the last 5 months, about people pursuing other jobs, but this is worrisome, as we moved them in when [name removed], [name removed] were there and ever since new management, its fallen short, they have no hot water!

They charge a premium price, but our mother wasn’t receiving premium care. She wasn’t able to get to the cafeteria, so they brought meals to her room. She wasn’t able to get to the table to eat, or dispose of, the food she couldn’t eat. The meals piled up for several days with no one asking why, and checking on her. They blamed it on lack of employees, but if they aren’t going to provide the care that is paid for, they should lower their prices.

My loved one was not safe here I cried everyday that she was here. She was mistreated by an employee but it didn't matter to the director because the employee was brought back and we had no choice but to leave. They will rob you blind and serve crap on a plate.

The overall appearance of the facility was good. It was better than others we had visited within Mom's budget. The staff were friendly, however, they were very short-staffed for help with the patients. Mom lasted 12 days before we pulled her out of there due to staffing issues and concern for her care.

We had so many ups and downs with management. They chronically lack staff, so your loved one will not get much attention and if they are incontinent they will not be consistently clean. High turnover. Many caregivers unhappy. Occasionally there would be a compassionate caregiver but they usually didn't last. Our mother died just before the holidays, and the day after she passed, a piece of furniture was stolen from her room. There was no apology for that. It's unbelievable to us that employees would lay in wait to take things from a recently passed resident. There were also no formal condolences offered by Brookdale, her home of one and a half years. Because of the holidays we could not clear her room out quickly so we asked if we could clear it on a specific day and were told yes. What we were not told is that we would be charged for each day her room had any belongings. An important omission of facts. Don't expect compassion here, only a company that cares about its bottom line, not