Brookdale

Grand Court was really the best fit for my Dad. It's not the newest or cleanest place I looked at but the access to the outside patio of each unit was a major draw for us. The staff has been super friendly and helpful. We decided to move Dad to respite care first then to hus permanent unit. I was disappointed in the respite room-like a B grade hotel room. But, ao far it is working for us.

Overall – it depends on whose going in there – for someone still has their mind, but might not have long to live – it might be the place for you. For an average and normal person who needs minimal assistance, it might be fine. Men are isolated – there are not enough activities that are geared to men. The food is adequate. The staff is very friendly and helpful, but they understaffed. Not everything they’ve said has been true. The therapists do not visit as often as I expected them to. There is a lack of communication – communication just doesn’t get passed to other employees.

Nice place but location wasn't great and a little two large.

During the tour everyone seemed to be wearing their smiles and seemed so friendly and the day of move in we shared the same happy experience, felt good about this move. However after that point it seems that the positive happy spirit is just not there anymore! I feel as if it was all for show just, to get us in. They lose things immediately when they wash or move someone! Everyone seems to be so unorganized, not trained. They are definitely lacking in the communication department from the top down. Ask someone something, NO ONE I MEAN NO ONE KNOWS! But they will make up something eventually. Apparently new person in office signing people up. Not knowledgeable at all. Did not follow through with paper work. Did not understand the paper work she was having us sign herself. Never completed half of things she said she would do. Getting bills left and right. Pharmacy fee is not being taken out of resident account?! Why is it so hard to pay the hair dresser every week when she is there it seems simply impossible. But, I can't contact the hair dresser myself because no one knows her name or phone number? My last visit the residents were all just laying around everywhere where you walk in most in wheel chairs, some horrible smell of feces, looking liking their health is just declining everyday that they are there... So sad. The few times that I went and saw the activity director she always has a positive attitude and the cook Chris. But the best thing about High Point Manor is Jenna Whitsell the marketing director. She always has a smile, she shows kindness, caring and always ask me how things are going and keeps me informed. :)

Nice setup with pods of 8 residents per pod.Did not appear to have much going on in the entire facility. Whitney stated that they were getting ready for an activity but could not see where. A lot of money for the facility. Entire facility is memory care and is locked down always. Great treats. I like the idea that residents could go from one pod to another and everything was open to everyone.

Nice staff and facility, but probably not a fit for my dad

They just don't seem to have anything going on. He'll sit in his room and watch t.v. all day. He needs more encouragement than just mingle. He isn't happy with the food. The billing system they have is horrible, it's really confusing. We picked them because we liked the layout, where they could be in the courtyard in the middle so they could be outside, safely.

long carpeted hallway with interactive items on walls; each person's biog at door; small courtyd for mem care, but larger one to go as group (pond, birds, gazebo).wire shelves.

My loved ones were here for less than a month before we moved them. I felt that the community was very understaffed. There were at least 100+ residents and not enough caretakers to fit all of their needs. Lots of things slipped through the cracks, like my father not having his walker when he needed it or residents not being accounted for. Safety and the wellbeing of the residents was a concern.

$2500/mth semi private. 86 residents/35 staff.

Sarah is not employed there. Helena : $3600 private studio , $1K/mth discount for 18 mths. Too expensive

They were confident they could deal with my loved one’s condition. We were under a lot of pressure to move him to a different memory care community. I just don’t know if it was a lack of training or if it was just the nature of things, but he wasn’t there very long. Please be sure that whatever community you select is actually able to deal with the severity of your loved one’s concern.

Healthy food. hint of incontinence smell occasionally. smaller rooms (like most) maybe not for mom.

The wasn’t very good here. The cleanliness was not very good at all. It needs to be refurbished, to be repainted and to get new carpet. The activities were not very good. The parking was okay. My loved liked her new community better.

I think generally they do a good job here. It's a nice enough looking place, the staff are friendly, and they do a good job of keeping things clean. They do have a few areas I think they could work on, however. I think the nursing care staff could be more attentive. My loved one also complains about the food on a regular basis.

Two studios can be combined. Long and maze-like hallways. Dad will get lost inside. My guide the day of my visit was new staffer, Liz Boyd.

I saw this today before we talked. It was nice facility with lots of common areas, own PT staff and medicine control. It felt like staff and residents were like family. But not what I was expecting, hoping more for apartment style to ease mom with dad's needs.

Lovely facility. Clean and well maintained common areas. Residents seemed happy and comfortable.

I moved my brother to this community in order to have him closer to me, and it was definitely a step down from his last community. It is always difficult to find nurses and/or caregivers on duty, they seem to be understaffed or at least do not have enough on duty at one time. When they are on duty, they do not seem very attentive to the needs of the residents. There are almost no activities for residents: they spend a lot of time in their rooms or sitting around. I have also had a lot of trouble with the billing procedures, it seems like they are trying to rip off residents. The bills are very difficult to decipher, and you can get charged multiple times for something if you do not read carefully. I have spoken to the staff and their headquarters about this, and nobody has been helpful.

Too large. Nice place, but I just had a feeling that it wouldn't be a good place for dad.