Brookdale

I had really high hopes going into this. I really felt good after working with Kim Cuneto. If she was the one who oversaw the staff things would have been much better. When she was at Baywood, she was wonderful! Her focus seems to be on more on admissions. The nurse in charge was not at all compassionate. She wasn't very understanding and didn't try very hard to work with us. She didn't seem very willing to spend the time to try to understand my loved one or get to know them. I feel like she just didn't attempt to communicate with our loved one. I think if a senior were fairly independent and only needed some help with medication reminders and such and did not have an issue with communication, it would be a great place. I think the price is a great value. I had a very disappointing and discouraging experience, and I just don't think it was a great fit. As with most facilities, watch out for being admitted & the price rises dramatically right after the first month.

Enjoyed the lunch and learn talk. Talk very informative. Not that impressed with food. Tour director very friendly, and listen to us well. Facility felt crowded and chaotic. Social activities seemed to be a strong quality of this facility. More interested in a smaller facility, somewhat calmer. Highest price one we saw not all meals included, but all utilities covered.

Seemed a little too much like a hospital. Rooms small. A bit expensive and a la cart charging of services is worrisome.

To enter with a cautious mind – know that it will take a little while for everything set for a family member. They are will willing to correct shortfalls and mistakes. My dad says the food is okay. They have pizza and salads at dinner. The community is conveniently located, but there isn’t enough parking.

At first I was displeased with the front porch as it was in need of sweeping scrubbing and Christmas decorations removed. ( I moved in in April). That has been corrected with new management. I had my community deposit and first month prorated rent returned due to no invoice number. The checks were given to the administration who sent them in. One would think the administrator would know that an invoice number would be needed. It is finally resolved. The activities are not what I expected. My mind is OK unlike the majority of residents. Thus Bingo is not played long as so manay can not respond to the game. There are no evening activities. So after supper one just sits in their apartment. There is nothing for interactions. The van is shared so some trips are postponed due to van not being available. I am paying a lot of money for something I am very unhappy with. I will be moving.

Met with Tiffany - good discussion; toured facility. Energy was a bit off; lighting yellow-ish; rooms needed some upkeep (fixtures and paint, re-attaching, etc); memory unit incl sitting people in front of tv; no memory beds avail at this time.

Liked the facility. It has the same layout as her previous apartment. BUT could be a long walk to the dining facility and would need quite a bit of furniture. No medicaid waver. Also requires 60 day move out notice even upon death plus a one month community fee

Everyone at Emeritus is so nice. My only problem was that they were charging my mom for care she wasn't receiving. We got it pretty well cleared up except I think $1300 just for care when all they do is shower her twice a week and give her meds is pretty steep. I think they will agree it is about $900 too high. My mom fractured fractured her shoulder so there have been things that she couldn't do for herself that she normally can do. However,she is much better now, but unless I say something, they won't re-evaluate her. What happens to seniors that don't have anyone looking out for them?

Food is sometimes excellent, mostly average, sometimes pretty lousy. They seem to have chicken every other day. Veggies and fruits are mostly canned and taste like the can. There are not enough fruits served at all. The monthly menu has nothing to do with what they actually get. Same for the activities. What is listed is not exactly what happens. There is only one person providing the activities with no backup if she is absent for any reason. There is no one after 11pm to provide medications needed during the night. I'm not sure anyone actually checks on the residents after the nurse leaves at 11pm. However, most of the people who work there, especially during the daytime, are quite wonderful. They are understaffed and overworked due to corporate greediness.

I was pleased with the cleanliness of the community but the attention to the rooms and personal space not as much. We were disappointed that some of the things they said they would do they didn't do. They were very friendly at first, then after an incident things changed and they kind of turned cold. They lost laundry, and to this very day they have not contacted us or said anything to us about him passing away. I don't think they ever brushed his teeth. It's a big facility and I don't think they tried to get him as involved as they should or as they said they would. I would give the food a 3 it was ok.

Betsy/toured 14Apr $4250 per month private room $3875No semi private avail Completely locked facility. Only staff has the access code.

The staff were very friendly here, and the facility was kept clean. The food was fine, no real complaints there. However, they really nickle-and-dimed me here, which is a big part of why we didn't stay. In addition to charging for everything, the executive director didn't seem to want to hear what I had to say about it. Also, the thievery in the memory care unit was excessive. People would walk into other people's rooms to "shop", but it the number of belongings we lost and acquired was ridiculous. There's a real difference between a "for-profit" and a "non-profit" environment.

Nice facility but some techs are not the friendliest.

This was a nice place, and the staff and residents were all very friendly and accommodating. However, they need to be much more up front about the fees for extra services. I moved my loved ones in here and the cost immediately starting increasing from the base price as they tacked on services, which eventually were more than they could afford.

I toured this location when I was looking into care options for my loved one. I really didn't like the feel here. It was very institutional and cold feeling, and it looked like there was very little privacy for the residents.

nice curb appeal. She would have to walk a distance probably to dining and go outside. Rooms very nice. Avery did tour. Only 5 minutes form us.

This location is very clean and the staff are all very friendly. However, it seems that they are a bit disorganized sometimes. For example, when I have a question, it is difficult to know who to go to for answers. We did mainly choose this location because our doctor recommended them due to the level of care they provide.

The food the day I was there was rather iffy; just couldn't eat it. I just didn't like the feel of the place. No real reason, but it wasn't a good fit. They talked about paying to customize the apartment as we liked--I don't think we are looking at long term independent living, and they didn't offer any 'assisted' living or dementia care at this location. We would have to split up my parents sooner than later.

My Dad is in the Rose Garden(Dementia) unit in the basement by the kitchen, which I don't like. The activities are very limited and I feel that it is understaffed for the amount of residents. Although, some of these residents are not able to do too much but they still need stimulation from time to time, not just sitting, day in and day out. He has fallen a couple of times and I feel that he is not properly looked after, especially for the amount of money that we pay. I complain to the managers all the time and they talk a good talk but little changes are made. I am really considering relocating him to another facility.

Not impressed