Brookdale

Visited in June. Adrienne was very nice, but the place felt depressing to me. Maybe the more active residents were out that day?

We toured this location when we were looking into options for our loved one. The facility itself was clean and beautiful, but we felt like there was some miscommunication between the staff and ourselves. Our loved one had some specific care needs which we described to them over the phone, and they said would not be a problem. When we toured the person giving us the tour didn't have any of the info we had given over the phone, and as it turns out they did not have the type of care we needed in the first place.

Nice place but the 1 bedroom is very small. Bathroom has no counter space near sink. Would need to add a some type of storage in the bathroom. Too far from home.

A lot of options not included in the monthly fee. No options for financial assistance. Called it a private pay facility.

The people at Emeritus were great, the business side of Emeritus was not so great. It left a sour taste in my mouth. It became difficult once the care needs changed. The caretakers were fantastic. The community seemed very clean. If it's the correct facility for you, then it's a good value. They seemed very caring and loving. We were in the memory care side of things, but they always seemed to be up and about doing things.

It was a nice place. They are very helpful and very friendly but they also tend to be disorganized in terms of getting through paperwork, or getting through to the right person. Getting an appointment made with a nurse is very difficult. There's one nurse for the whole place so she is over burdened. Once we did get in touch, they were very friendly. They were very considerate of our situation.

She died before she got there and they still charged the entire amount there. The community fee should have at least been refunded. I understand about a holding fee for the room but the entire amount. They wouldn't work with us. I don't know what their management policy is, but we were fleeced. Everybody was clean when I went there. There didn't seem to be any organized activities, but we didn't have much experience with that aspect or the care services.

We looked into this location when looking into options for my Mom. The facility itself was clean and nice looking, and the staff were friendly, however the atmosphere just wasn't a positive one. It had a depressing atmosphere and the people just seemed sad.

My mom has dementia/Alzheimer's and what could be offered is a locked facility. They are breaking ground for a memory care facility but my mom needs the help now. The personnel there are kind.

The facility looked nice. There was a smell throughout the facility that we couldn't identify.

Very nice SMALL place - about 20 beds. More like nursing home; average age is 85. Not a good fit for my dad right now.

It was OK, but it's a little more run down. It's way down Bell from where we live, and when there's traffic it's a horrendous drive. It was a little older facility, and not quite shabby, but the rugs were worn. They accept Medicaid too, and if that was the only place then I'm sure it would have worked just fine.

It was cheaper and would she have had own apartment, it was just plain. They wanted to put her into an apartment, she had a very nice house and if she was going to live in an apartment she might as well have stayed in her house. It seemed more of an independent living situation and I felt like Mother might need a little more than that.

In general it has been OK. I think they could improve on communication with the families a bit. It seemed to be all together very clean and well organized.

When she was there, she lost quite a bit of weight and stopped walking because she was kept in her chair. Since she left she is thriving and doing very well she has gained the weight back on, and goes to the senior center. I would never suggest that anybody go to Emeritus. We chose this place because of the location.

Doesn't have the care needed for Dad. Need a place for both.

"A Place for Mom" sent me a referral to Holly Court Terrace. It is a beautiful modern place. The decor was modern yet gave off a peaceful feeling. Because it is a high-rise, it would be great for someone who is used to living in an apartment building. The residents seemed happy and there were many activities.

I don't like the physical location of this facility and did not think it was as secure as some of the others that I visited.

It was very sterile and I thought that she wouldn't have been able to make friends. It was way too spread out and she wouldn't have ever run into anyone to talk to them.

Rates a B+. My experience was October 2010 through April 2012. Evaluations of all facilities are necessarily based on personnel. As there was very high turnover at all levels of the organization, it is fair to say that people make the difference. An enthusiastic and knowledgeable marketing director sold me on the facility. She left within several months. A dedicated director was very hands-on and sympathetic to my concerns but seemed to be restricted by corporate headquarters. The head of nursing changed during this period and made huge differences and not all of them were positive. Dramatic swings in quality of care from CNA's as they were hired and quit within months or were "promoted" out of Memory Care into Assisted Living which was projected as a much better assignment. At that time the food was marginal and not served very hot. If clients had a private sitter in addition to the regular staff their care was a great deal better. It was impossible to keep my mother's clothes in her closet available to her as the laundry staff usually placed the clean garments in the wrong client's rooms despite large, obvious names in permanent marker. A friend was preparing to move his mother out at the time of her death and he had placed her in several area facilities. It was disappointing that at that time the meds were not computerized; however, they did a great job dispensing and tracking. However, they refused to provide me records of meds given to my mother on a regular basis. Due to my mother's hostile attitude they were quite flexible in changing her room due to personality conflicts. The most outstanding aid they provided for our family was to facilitate hospice service at just the right time.