Brookdale

Only assisted living

too expensive, everything was extra, meals, housekeeping nurse etc.

Price is too high (Chandelier effect) Kelli was very pleasant, but while we were in the Dementia unit, we came across a lady that had fallen off her chair with no one around(had we not come along, she would still be there!) and several people wandering aimlessly unattended. My mother needs a quiet space with aides handier and less glitz and glamour!

One bedroom apartment too small to fit my bed & furniture

This facility could use some improvements. The care is adequate but somewhat short tempered and rough. The medical care is disorganized.

Asst living, memory and skilled nursing

We were here for a few years, and this community changed hands a few times. In the beginning there were more services in the beginning, and the staff was more friendly. In the end things started to go downhill. The food wasn't very good, it wasn't bad, but it wasn't good and fresh. It was hard to find an open washer or dryer when it's time to do laundry too.

First impression: very knowledgable and friendly staff, very nice facility, the environment was very feminine and I needed something for my father.

This was not a great experience for us. We ended up on the memory care side of things. The memory care side wasn't great. They were willing to let her dog come but they just threw a water dish in there and let mold accumulate. I didn't think that was a great idea. She didn't seem very happy there.

I had my loved one here for a brief time, and overall they did a good job taking care of her, but there were definitely some improvements that could be made. The staff were all very friendly, and I liked the new activities and memory care directors they bought on towards the end of our stay. They could have done better in terms of cleanliness, the common areas were usually fine but I feel like a lot more effort could have been put into keeping the private rooms and bathrooms clean. There were also a lot of mix-ups when it came to the laundry service, her clothes would go missing and strangers clothes would show up in her drawers. The biggest area they need to improve was the food. It just wasn't very high quality in general, and often arrived lukewarm or cold.

Everything has been going well here so far. The care staff are all very friendly, and they do a great job keeping the residents active and providing a good social setting. They make sure people spend a good amount of time in the common areas, and are not holed up in their rooms. They could be a bit more diligent when it comes to things like cleaning and the day to day care services, but there haven't been any major issues.

It seems to work fine for the situation that we’re in. I know everyone has a complicated situation. I don’t want rate them down. Sometimes the laundry gets lots. The food is fair. There are outside areas for families to use.

Extremely nice staff. Beautiful outside area. Rooms are smaller than I had hoped and didn't offer cable TV option. Ability to have larger bed that couple can share would cramp largest room.

We were disappointed in this community when walking in the front door. There were alot of people wandering right around the front door. We found the housekeeping somewhat lacking. I asked one of the ladies in the dining room how she liked the food and she advised she didn't like the food here.

They’re very good about being clean. The worst beef I have with them is the response time when I press the buzzer. The food is great. The laundry service is great. I’ve had a lot of trouble with bathing service.

The staff were friendly here. They were just a little older and smaller than another community we were considering. They weren't very open and airy, they felt a little more closed in.

For the most part the staff is quite friendly. I was not a normal resident, this was just a respite stay. They play a lot of bingo. They have no dietitian, either on staff or on a consulting basis. I'm not terribly picky but the food is over-salted and in the evening the meal doesn't hold you over to breakfast, it's minimal, but their breakfast is great. Their response time to my requests or calls was not good. I pushed my button once and after half an hour nobody had come. I did my own laundry because they didn't come to do it when they were supposed to. The manager seems to feel like he needs to do everything himself, he isn't very good at delegating. The have a lot going for them, they are in a great location. They have staff that are very kind and are good but are just in the wrong job. There are a lot of small fixes, like maintenance things that need to be taken care of. They keep saying that as soon as this MERGER goes through things will change, well it's not a MERGER, it is an ACQUISITION and that is a big difference.

Shabby, like Preston location better

It was a poor fit for us. No warmth and the personal connection was completely lacking. We chose a different community that we like much better! Finding a place you like is so very important.

Supposed to be a memory, but they couldn’t help my loved one. The is food fair The residents need to fit into a certain mold for these people. Memory care should respond to people as if they are individuals. People aren’t made with cookie cutters!