Brookdale

They aren't very organized. They have messed up the bills alot. I like the majority of the people there; they are very nice. The facility is very nice. They have alot of activities, I don't think there are enough of them. My mother has gotten great care; that's not an issue. They have an occasional music act come in, and bingo, They might have a movie. It just isn't enough to keep folks involved; not a whole lot for people to do during the day. The location is great; about twenty minutes from my house.

Most tenants I saw seemed to be more incapacitated than in other facilities I've seen. Price seemed high for unit.

My father and I enjoyed the tour, seeing the best & biggest room was great. To only have that option as a choice, the cost is making us look elsewhere.

I toured this location when I was looking into care options for a loved one. Overall I just was not too impressed with this one. It had a very nice clean looking entrance area, but once you got into the community itself there was a noticeable odor. Other issues like ease of access and parking for visitors were concerns as well.

I toured this location when I was looking into care options for a loved one. Overall I just was not too impressed with this one. It had a very nice clean looking entrance area, but once you got into the community itself there was a noticeable odor. Other issues like ease of access and parking for visitors were concerns as well.

I visited here, when we were touring. It didn't really leave much of an impression on me. There wasn't really anything bad, it just wasn't remarkable. It was more of a community setting, where people were mostly around each other, and not as much privacy, as I knew she would want. The community setting wasn't really a good fit.

We toured this community when we were looking into care options for a loved one. I just didn't feel like this was a place that our loved one would have been comfortable. It was a large, corporate feeling facility, and it just felt too busy. There were too many people, the decor was busy, and it was so large that I felt turned around and lost during the tour (and I am not the one with memory issues!)

Emeritus at Chenal Heights has not been a good experience. We had a rough start and have had some real issues. I'm not happy with the medical director because there was no care plan put into place when I moved my loved one in. The LVNs and CNAs are wonderful on the other hand, but care is not followed through and nothing passed down from the director, therefore it's not the LVNs and CNAs fault. I have had to go out there everyday just to make sure my loved one is put to bed. She sat in the chair and slept all night because no one put her to bed. If things don't improve in the next few weeks, I will be reporting them to the state.

Mom is living here now but not for long. They don't appear to be able to handle her Alzheimer's issues and there is quite a few meetings and exchanges. I feel like we have to check on her a lot even though we were told that we could relax and just be her children - that is not happening! Some of the residents that are very low functioning but Mom found some dear ladies she relates to and enjoys them a lot so don't let first impressions scare you. One of the best things is Louie, the chef. He is exhuberant, friendly and a real treasure - the food is great! We loved that it was an attractive facility and small enough to feel homey. The rooms are very lovely. No doubt that Mom has some difficult behavior issues because of her disease, but if she didn't, we wouldn't be looking for Memory Care. They even added on extra costs for her behavior issues because the staff has to spend more time with her. As she declines, she will have more issues! Good thing she doesn't remember everything! We may be the exception and I hate to tear them down because they appear to be professional and working very hard. Maybe their customer service skills are lacking. The hands-on care staff, although small in number, are very good. This is not our first time at the dance so we have something to compare to but we have to handle way too much of her care to be able to relax. This place might be if your loved ones that do not have Alzheimers.

My mother was here for about 15 months. During that time there were 3 Executive Directors. All of them were nice, but there was no continuity. They also promised a few things going in that they had absolutely no intention of doing. It all worked out pretty well, but could have been terrible. I will say the caretakers she had were fantastic and most of them seemed to genuinely care about her. The food is very lacking at dinner but fine during the day. If your LO is a big eater, this will be a problem.

Nice location but a bit far from me. Facility not as clean as all of the others. Pricing was high for condition.

Very nice staff. Older property w long walks to/ from elevator.

It was a very nice place for assisted living and memory care. The activities director was very personable and they had a lot going on there. It was clean, airy, and cheery!

The Facility is clean and well kept. The grounds are comfortable and inviting. I found the staff friendly and resourceful. The food and variety of the menu was very good. The nursing aides/staff are slow to respond. Their breaks are more important than the residents. The program director is scattered and does not appear to really know what is going on. If you are an independent senior this a nice place. If you require even mild assistance, go elsewhere. Be very aware of the billing practices and the pharmacy services they use.

Overall I think Brookdale Place of Albuquerque has a lot to provide their residents. It's a nice looking, clean community and the staff are all very friendly! However I think they could do a much better job getting their new residents integrated and involved in the community. They have a lot to offer but don't do a good job of showing new people around.

too small not the right place. Seems old and not enough amenities.

Facility will be absorbed under Brookfield, which means not only a name change but changes in some of their processes. Thirteen year old facility with a comfortable, home-like atmosphere for both memory care and elderly care residents. The facility's program for dementia residents is support them along their journey which is good; saw residents at different stages of dementia. Good separate dining/entertainment facilities for memory care residents and elderly care residents. Program/Projects for both residents were stimulating from field trips to on-grounds activities; facility was open to suggestions. However, there were two items that gave me doubt or question on the quality care: 1) smell in one of the shared rooms that the nurse/manager showed me had a funny smell, like that of residual fecal matter, and subtle stains in the carpet. This is definitely a question on sanitation/health issue for the elderly 2) the nurse/manager Matt was dressed in shorts/shirt and flipflops when he showed me around although he was very knowledgable professional with experience and helpful. Not sure if it was because it was Sunday or some other reason but I would think professionals would dress more appropriately when showing families with prospective residents around. Those two items gave me a sense of alarm.

Not for us. Nice new building but no heartfelt connection for me.

Has assisted living Apartments Allows pets

This is the only senior community I've had any experience with, but overall I thought they did a good job in terms of the care they provided my loved one. The facility itself was well kept and clean, and for the most part the staff were friendly. They did seem a bit understaffed, but they worked very hard. The biggest issue we had was the way they handled their pricing. They tacked on quite a few additional fees for extra services my loved one needed, but as understaffed as they were I'm not sure they were able to perform these extra duties to a degree that would justify the cost. I did not like that the first time they mentioned the $2,000 "community fee" was when we were sitting down to sign the move-in paperwork.