Brookdale

We had a mixed experience with Brookdale Chandler Ray Road. The facility itself was well kept and clean, but we had a few issues that negatively impacted the experience as a whole. We had issues getting in contact with the administration regarding some billing issues, we made quite a few calls and left messages that were never returned. Eventually we had to contact their corporate headquarters directly to get a response. We also felt like during our loved ones last few days there they were somewhat lax with the attention they paid, especially in such a critical time.

I think they do a fairly good job overall at Brookdale Rock Springs, although there is some definite room for improvement. The facility itself is nice looking, and the staff are all very friendly. They are cooperative and always willing to help out with any issues your loved one might have. There is a low amount of turnover, most of the staff have been here for multiple years, which is always good to see. I'd say the biggest negative here is the food, it really is not up to par. This is especially disappointing considering that they are one of the more expensive options in the area, you'd think they could direct some of that money towards their meal service.

I think Brookdale of New Port Richey could be a very good place, but they are having a lot of trouble right now. My loved one is here, and physically she is well taken care of and safe, the aide staff are all very friendly and professional. However, there is a huge amount of turnover in their administration and it is making things very shaky. I would wait a few months for things to settle down before considering them as an option.

tHIS PLACE IS GREAT, BUT AFTER A YEAR THEY DOUBLED THEIR PRICE ON THE CARE. MAKES IT HARD ON A FIXED INCOME FOR MY LOVED ONE

Brookdale South Park is a nice looking place, and everyone seems very friendly, but they just seem understaffed and the care suffers for it. They could really use some more help here.

No Buy-in opportunity and appeared to be understaffed.

Emeritus at Canterbury Ridge was a great experience to tour. They had a good staff to resident ratio and the staff seemed very caring in their duties. They are there 24 hours a day. i spoke with some residents and heard lots of good things overall about this community. My Dad was invited there 3 times for lunch and to get to know the residents and staff. He did say that the food was good and he met up with some people that he did know.

Our experience with Brookdale East Mesa has been somewhat mixed. The facility itself is nice looking, clean, and well kept, and the staff are friendly and helpful for the most part. I also think they do a good job with the activities. However, right after my loved one moved in she came down with bronchitis as well as a UTI, and it seemed like it took them quite a while to respond to that and get her proper treatment. Another issue they have is that the food is awful, it is low quality, and often not served at the proper temperature.

This is strictly a condo with basic living units. I prefer a more active lifestyle and therefore say this has more limited appeal for me. I have several friends there and they are quite satisfied.

I found Emeritus to be a perfect match for my parents. Through no fault of Emeritus, my parents ended up going to another facility. Administration was extremely helpful during the administration process. They went over and beyond the call of duty regarding the special circumstances of my parents situation. However, when we discovered my parents would not be able to go to Emeritus, unfortunately I was dropped like a hot potatoe by administration. Follow through has been arduous and receiving financial refunds long overdue, if not questionable to be refunded at all! As for "A Place for Mom". It is a wonderful resource. Again I ultimately ended up not using them for final placement of my parents.

Nice facility and willing to work with loved ones budget at least at first. Loved one has been there for several years and just as she was adjusting to being away from her home they suddenly sprung new charges for every little thing they claim to be doing for her. Suddenly the only thing that seems important to them is getting more money and not her well being. I know the facility has recently changed hands or at least changed names so that may have something to do with it. We are in a wait and see mode at this point.

Explained that she was not unhappy with the care of her loved one however their family member was unhappy but more because of wanting to be in independant living. Did stress was absolutely beautiful and she was satisfied with the place overall.

We toured this community when we were looking into care options for our loved ones. I was not a huge fan of this facility. It had a definite "nursing home" feel, and there was a noticeable odor. It wasn't somewhere that I thought my loved ones would be comfortable.

My Mother in law lived here for over a year. She tended to keep to herself and they didn't seem to make any effort to get her involved or encourage her to go down for meals. They charged extra for meals in the room and would bring her meals, even when she wasn't wanting it. They even charged for meals on the days she wasn't in the facility because she was hospitalized. They also continued to charge for the attendant to assist her getting to meals, even when she wasn't going. Took quite awhile to get them to resolve the discrepancies. Facility itself was clean and the rooms were a good size. Staff friendly. Location was easy to get to. Eventually moved her to different facility - in Dallas. I think there are better places for the money.

So far they are doing an okay job. They were one of the more affordable places around. I do have a few concerns. There don't seem to be a lot of people to socialize in the evening. Everyone seems to go to bed by seven in the evening. They could use a little updating, new wallpaper, or something. The area out near the pool and where the workers sit outside to eat, needs a little cleaning up. The food seems to be okay, and they just got a new chef, which is nice.

David was great! The facility was clean and the residents looked happy and well cared for. David followed up later in the day to see if I had any questions which I appreciated. The hallways were long and mom got really tired walking around though. The unit was small and way down at the end of that long hallway.

tired facility; not impressive. acceptable.

My loved one lived here for a while. It was okay, but towards the end, the food really got terrible. Ultimately my loved one needed more care than they could accommodate. The food really got to be a big issue though.

This is one of the places we looked at that when we were looking at places. They were very expensive, and we didn't really care for the floor plan that we saw. They also didn't have much of a physical fitness program.

Arrived at 1:30. Had to wait approx. 20 minutes for someone to meet with me. I had the good fortune of visiting with Donna, an administrator with the Brookdale Company who happened to be at the property. She was very helpful. I got the impression that I fell threw the cracks with Cuesta. The property looks pretty worn compared to other properties. Needs some maintenance. The rooms they showed me looked nice. The rates are higher than what "A Place for Mom" told me.