Brookdale

Still trying to get my Dad settled, so I'm not sure about an overall rating. If I can get everyone on the same page and get the 'services' I was told would be provided it would be great. The food situation is still a 'work in progress', they keep giving him food he cant eat. He's not comfortable to ask them about it. We'll see what happens next.

Small, and very expensive relative to other places with a similar feel and amenities/services. No outside grounds, so very much an "inside" place.

My mom has been in respite there for the month of May. She found the so called ambassadors to be very sketchy in their willingness to help her meet new people. There was a lack of smooth transitioning for her. She ended up spending weekends with her daughters out of boredom and lonliness. I think Paulin Creek is great but maybe not the perfect fit for my mom. She had a toilet problem and was told to come to the front desk area early in the am to use the toilet. NOT very bloody likely. Being new and all, she was shy to come downstairs in her morning all in all's. Never did get the mirror in the living area she was promised. Food was good. She elected to eat bkft in apt. She was anxious. Im not sure that she really wants to live with other seniors, yet.

We had a very mixed experience with Clare Bridge of Goodlettsville (now a Brookdale facility). To start with the positive, they had a very good staff to resident ratio, and in general did a good job looking after the people who live here. However, you also paid a premium for that level of care and staffing, it was very expensive. However we also ran into quite a few issues during my loved one's stay here. There was a big problem with her belongings getting lost. She went in with 7 or 8 sets of towels/handtowels/wash cloths and by the end of her stay there all but 1 had gone missing, and the same was true of the sheet sets she brought. The most egregious example was that after a pipe burst and Mom's furniture had to be relocated they managed to lose her giant cherrywood headboard. I don't even understand how you can simply lose a large piece of furniture like that. My main issue with our experience here is that after Brookdale took over the facility the customer experience took a sharp decline, and any attempt to speak with their corporate office was a real nightmare. Things became very impersonal and bureaucratic. Overall, if you can afford it it is somewhere your loved one will be well cared for, but I cannot vouch for it as being a particularly pleasant experience.

The care services that they have are generally very good and well managed, but some of the aids are less than friendly. There is also not very much to do and nowhere for the residents to congregate other than the main lobby. My father is not too happy with the people or his overall stay there and is planning to leave before too much longer.

The food is very poor. A lot of the residents should be in memory care and not in assisted living. The fact that it is a lock down facility they are limited on going outside. The activities are not well scheduled. The responsiveness of the administration is poor. I would not recommend this facility. Other than that, the facility itself is very clean and that staff is friendly and nice. I just think they need some improvements.

Good location . Very good food .The swimming pool and water exercise are a plus. Poor cleaning services . Not very caring management . Monthly issues with billing . maintenance services are not very good and there are charges for it. Comunication among stuff members is poor . Entretainment is limited. Driving to appointments is limited. Residents with help with family members to help will probably be OK.

Mom was placed at Emeritus in Memory Care Assisted Living for a one-month respite stay. While I believe that she was cared for in the best manner possible given the resources available there, I think there is room for improvement in procedures and aide-to-patient ratio. The check-in left a bit to be desired. A prior written list of communications needed from her doctor, including medicines and general orders, would have been helpful. We didn't get all of her prescriptions and orders for over-the-counter meds (which they require from the doctor as well) straightened out until about a week-and-a-half into her stay. The available nurses and aides were helpful and attentive (with the exception of one unkind nurse), and while it's understood that this is memory care assisted living, there should be more available caretakers, especially during the night. Some highlights of Mom's stay included the wonderful physical therapists (subcontracted by Fox), the tasty meals, and the executive staff who did all they could to ease our apprehensions.

Clean units, but felt dark and a bit small for the price, compared to newer buildings. There is a step across the dining area/living separation that looks like it just invites falls! Recommend for sprightly seniors only, not for people with walkers. Balconies have flower boxes for personal planting, but traffic noise from Hampden is loud. Opening windows might be noisy, too. Elevators small and dark, halls narrow and dark. Not built for seniors with mobility issues, the building is best for physically active seniors in general. Residents appeared happy and friendly and active. Staff was understanding and sensible.

I wasn't as happy with the Brookdale as I thought I was going to be. I will say that the activities at the Brookdale Camino de Sol were good. They had a variety of activities. I rate this place 3 stars.

I noticed after a while that a lot of the people that live there are quite medicated. They are together with the independent people. I believe that should be separate. The staff is a little slow to respond, but they are very nice. There is no security cameras or monitoring. Some of the entry doors are old and need updating. My overall rating of the Brookdale Loma Linda is 3 stars. Those are my only issues.

We aren't real impressed with them. It's hard to get a doctor to see them. When we first asked they told us they would be there every week, technically he is there every week, but he only sees each resident once every three months, unless there is an emergency. The people are sweet, and it's clean. We wanted a place that met all of our criteria. I still feel like I need to be there everyday to make sure they follow through with everything.

Before my dad chose Emeritus to move in to, he was thinking of moving out of state and had all of his furniture put into storage there until the sale of his house was finalized. After the closing, he decided to stay local and move into Emeritus. They helped him every step of the way going so far as to temporarily furnish his apartment until we could get his furniture out of storage. The staff are all engaging and encourage him daily to participate in the activities. He always has a story to tell about the staff - with laughter and never a complaint.

So far they are doing okay. We are having a little bit of difficulties getting responses from the health care manager. It's clean and the staff is friendly. The food seems to be good. My loved one isn't that interested in the activities. My loved one gives them an overall 3 out of 5

The Brookdale Assisted Living on Geary St SE in Albany, OR has been great to work with for my mom. They were able to promise us a placement before mom arrived and moved to the size she needed before we moved her in. The only draw back was the local and corporate have not managed to get the billing correct. That corporate withdrew from her bank account three times her monthly rate the first time they accessed the account. We are still working on accounting where the funds are and how they will be used.

We have had somewhat of a mixed experience with Brookdale so far. The facility itself is top notch, it is clean and well kept, and they have good food! The staff has been exceedingly friendly and patient despite the difficulties we've had. The problem is my loved one was brought in at a lower care level than she probably should have had (which isn't entirely their fault, she hides some of her memory problems well), and the people currently assigned to help her just aren't quite up to the task. They are trying their best but it has been a struggle for everyone so far. I've also had difficulties with their billing department. I was quoted one price, but the invoice they sent was much higher. They told me that they knew it was incorrect and they'd send a corrected invoice, which I have not seen yet. This has left me in a difficult position with the insurance company, and I definitely think this could have been handled more smoothly. I'm hopeful things will improve once we get my loved one into memory care, and my billing issues are straightened out!

We've had somewhat of a mixed experience with Emeritus at Emerson so far. The staff here are all very very friendly, they do a great job looking after the residents and keeping everything clean. They also offer a great variety of activities, entertainment, and family events! However some of the services were not what we were expecting them to be. The transportation service they offer only operates on Monday and Friday, and unfortunately that just does not work for some of the appointments my loved one needs. We're also disappointed with the food, it just is not all that impressive.

We toured this community while looking into care optiosn for a loved one. I was not as impressed by this place, overall. The facility was well kept and clean for the most part, but it was just much too big to be somewhere my loved one could be comfortable. The staff also did not seem very friendly. There was a miscommunication about where I was to meet them for my tour, and they were unhelpful and rude when I arrived. This doesn't include the marketing director Holly Price, she was very helpful!

My loved one is in the memory care unit at Lanier Place (formerly known as Tara Plantation). The staff is generally very friendly. The facility appears clean, and there is never any unpleasant odor. The meals are delicious. I can attest to that because we've attended "family day" events and ate there. There is minimal staff on hand and some of them work other jobs outside of Lanier Place. We have gone in later in the evening and found them sleeping. Staff turnover seems high, but this might be a good thing as it could be an indication that efforts are being made to get better staff. There are some extremely hard working staff there that are very attentive to the residents needs and there are others that seem to do the minimal amount required. Care issues are addressed when brought to someone's attention (which shouldn't have to be done by the family), but sometimes they return and need to be readdressed. The cost is reasonable, but it would be a better value if we felt that my loved one was actually receiving the level of care that we are paying for (care costs in the memory care unit is based on the residents overall care requirements).

We visited this community while looking into care options for a loved one. I was not impressed by what I saw at Wynwood Florham Park. The community seemed dark, dingy, and unwelcoming. I also was not a fan of some of their care policies. When I asked how they handle overnight incontinence issues and how often they check the residents at night they told me they let them sleep through the night and deal with it in the morning. I also did not see much in the way of activities going on, mostly just the residents watching television.