Brookdale

The activities director is very nice and is so good to all the residents. Some of the other staff at times don't seem to be very knowledgeable at times. Remodeling is going on so its pretty much a mess right now but that is understandable. It will be nice upon completion. The meals served are just so so. My mom seems happy enough so that's what matters the most.

We are pleased with Emeritus at Amber Oaks. The property definitely needs a refresh, new paint, new wall paper, etc. The personnel and the intake at this facility really go the extra mile. I want to make sure they are giving him extra attention since dad is an introvert and any time I have had a question or concern the stay are real quick to get back with me and help. The staff are a real asset and the building is adequate for the price.

I think that their staff does very well, the lady who runs the dining room is really good, as is the lady at the desk, they are very friendly and very helpful. They are all very kind to my mom. The administration is not very responsive however. That doesn't impress me with a place where my loved one is staying at. I just expect a little more responsiveness.

The staff at Brookdale Emerson is nice and Mom has made friends with the residents. Mom has made an easy transition and she does like it there and enjoys being involved in activities. Mom has to go to health care appointments and they take her on the bus twice a week free of charge which is a nice benefit. But the housekeeping for the apartments is not what it should be. I think they are just coming in and changing sheets and leaving. They have misplaced Mom's linens several times. The food is not the best at this facility but they claim they are trying to improve. Things get done there eventually but you need to keep on them and ask several times. Another thing I would mention is the billing has been incorrect. But, all in all Mom is happy at this facility and that is really the most important thing.

[removed] Good people. Doing good work. Facility needs repairs. Plans in place. Overall good experience during a very tough time for our family.

This was off the list for us right away. It reminded me too much of a nursing home. I didn't like that they had a community shower room, instead of private showers. They didn't have very good reviews when I looked either.

Dad has fallen several times here so I would rate the care services very low. They communication is very poor at Brookdale Auburn. They are pushing hospice care on dad and he has only been there a month. He was supposed to get a hospital bed and he has not received one yet. There is good and bad. But overall several things that are not good here.

The physical therapy offered at The Heritage of Southfield doesn't accept a lot of the insurances. So my husband has to go outside of the facility to do therapy. This is a big negative for me. They are not timely as far as cleaning the apartment. The elevators don't work most of the time. Months went by with only two functioning. We are not 100 percent happy.

I think that they need to work on the staff friendliness a little bit more. Also there could be more a variety of activities for the residents to do. The staff there seem to be a little unorganized as well.

We've had somewhat of a mixed experience with Brookdale Baywood. The facility itself is very nice, and is generally kept looking very tidy and clean. And for the most part the staff are very friendly and helpful. However, I do think they could be a bit more sensitive to some issues my loved one faces. He is generally one to keep to himself, and I wish they'd be a bit more persistent when encouraging him to participate in activities. I've also had to speak to them about the temperature of the food, as during one of my visits it was served cold. But the staff are attentive to complaints, and generally get things taken care of if you point problems out.

While this place is reasonable and clean. For us, it was a little far.

Brookdale Highland Ranch needs better personal care. They did not live up to the agreement. They would not change dads linens. The staff is very inattentive. We are not happy with this facility.

Staff is friendly and eager to respond to need. Overall the facility is clean. Communication requires improvement. It was frustrating not having one point of contact that has the status of resident, from medication management, daily activity, medical treatments, dietary status, etc. Management tells family members to communicate with the staff, but information is not communicated with shift change. Staffing is not enough to handle contractual terms. Family may get caught up in the middle between Home care agency staff and facility staff as to who performs what tasks, and care may fall through the cracks. Overall, felt like we were oversold on services and coordination they say they provide.

This was a lovely facility and very clean. The studio was a little on the small side. I felt that they had a lot of extra charges, everything was an extra fee. I also didn't feel that they offered more than the average place.

I think the staff at Clare Bridge of Troy can maybe improve on more engagement with the people that are trying to be cared for, like with the different units. I thought that the food was on the good side though.

The worst thing about it is that they have an automatic rent increase every year regardless of market conditions. I think that is pretty outrageous. The food is terrible and the wait time for it is awful.

I am not totally happy with my mom's experience here. I am not asking for any special treatment, but do want services that were promised and are being paid for to be provided. My biggest complaint is that medication is not delivered at the appointed hours. I was told that a one hour leeway should be expected, but 2 hours is definitely not acceptable. When I call to ask when her medication will be given, she was told that I should stop interfering. Additionally, when a resident pushes the help button, the staff does not come to aid. My mother has waited over an hour for assistance. Should an emergency arise, help should be on the way almost immediately.

We've had a mixed experience with Brookdale Bradenton Gardens. It is a nice enough looking place, but I believe that the staff could be more reliable and communicative. We've run into multiple instances where if a staff member is out sick or on vacation the tasks they normally do are not delegated to another staff member, they just do not get done. Also many of their posted activities do not end up taking place.

They overcharged me on some medications and it took me several months fighting with them to get my money back, it was like pulling teeth. [removed]

I have kind of mixed feelings about Brookdale Puyallup South. All the staff members are great. And they have some very good activities as well. However, when we were there, it had a very definite urine smell all in the hallways. They said that they were aware of it and taking care of it. Also, while the staff is very friendly, I don't see them actively engaging with the residents as much as I have at other places. All that said, the loved one I have there is very safe and seems to be happy.