Brookdale

Had a tour of entire campus. Walking in, a very pleasant, calming smell odor. Smiles on residents faces. Meal was being served and smell was wonderful! Beautifully decorated inside. A little more pricey than I wanted, but may be going rate now. Beautiful sun room with access to outside walking, flower garden. Game room separate from all other visiting. Visiting area arranged into small groupings so conversations could be private, acoustics pleasing! Separate "theater room" with pop corn machine. Dining Room, beautiful. Many "nurses" assisting residents as needed. Clean, clean, clean. Doors lock with key pad. but codes given to those that are responsible. pets allowed.

I did an un-planned stop by. It was a little after 5:00. I had no problem getting into the building. I walked around for awhile looking around. Greeted residents, and walked to the dining room. This is the first time I saw an employee. He was very helpful, but his name tag said "Kitchen" helper. He gave me an information folder and invited me to look around, but the office people had just left for the day. There was an odd odor as I walked in, I couldn't quite place what it was. Meal was being served. Food was eye appealing and smelled good. Beautiful maranda to sit and enjoy the outside view. All residents were pleased with their arrangements and enjoyed living there. They have contacted me for the appoint. The day and time has changed.

The physical layout is very nice. The meals are very adequate. The activities seem to be very poorly thought out and not appropriate for the residents (at least not for my Mother.) I have requested more well-suited activities, but have gotten no response.

We toured several Brookdale locations as we were looking into options in the area. They were all pretty similar. Nothing was awful, but nothing was particularly impressive either. They were all just okay.

I think they could improve the Memory Unit. There are no numbers on the doors. The way for visitors to get in and out is inconvenient. The rooms are very nice (that they live it.) I would not say the dining area was nice at all. I would give it about a 2.

Our experience with Brookdale Peachtree has been somewhat mixed.The caregivers they have working here are all wonderful, they're friendly, professional, and try very hard. Unfortunately the place just feels very understaffed for the number of residents they have to look after, and the care suffers for it.

Overall I am pleased with Brookdale Southside. His only complaint is that the food is not good at this facility. Other than that things are going well here. The staff are friendly. The facility is clean. I am satisfied with this facility.

Pros: Had large 2 bedroom. Price seemed right. Mixed assisted living with independent living people. Workers seemed nice. Cons: Had a bad smell when first walk in that continued down the hall. Elevator was closed for repairs.

I think that the administration is pretty good. The nursing care needs improvement. They told me that they are hiring new people. I have had to remind them about her medications numerous times, but it seems to be getting better. The previous facility my Mother was in would be rated a 2. We had to move her to Brookdale for a higher level of care.

My mom is residing at the Lanier Place Community, it is very friendly and the staff is attentive to my mothers care and needs. Right now she just receives the basic care from here which seems to be doing ok.

They need to improve on communication and promptness at Brookdale Monterey. I just went and visited dad last night and found him with a 101 temperature and extremely swollen knees. No one had called me and whats worse is no one even bothered to give him a Tylenol or anything. I was pretty upset. I will say the staff usually do a pretty good job though. Dad can be difficult at times and they really try to work with him. He has enjoyed the activities there quite a bit. Overall things have been good, I am just hoping what happened yesterday never happens again.

I never got an official tour at Brookdale Eddy Pond due to a miscommunication in scheduling, but when I visited just to take a look they didn't make a very good first impression. It was the late afternoon and there wasn't anyone at the front desk. I waited around for a while, and although a few staff members passed by nobody greeted me until I flagged someone down. I can't say anything about the care, but I do think they could be better prepared for visitors.

I did not like Brookdale Place of Albuquerque. Among other things, they were just not cleaning the facility very well there. They were also rough with the residents. I just did not like that place at all.

There have been issues with the pharmacy, both with billing, and with getting medications correct. There was a big issue with the first bill, there were things in the care plan, that weren't needed. There wasn't any kind of breakdown with the billing, the billing leaves a lot to be desired. Response time is not great. Some of the aides seem quite dedicated and some don't. There was also the issue of some nursing staff who don't read or follow the chart, though there are some who do. One thing is very disconcerting, [removed]. The nursing director is phenomenal, she is working very hard to straighten this place out. I chose it because I didn't have many options, there were only two places in the area, that offer enhanced care, and the other one had a waiting list.

My Dad needs was extra and the costs really started adding up fast. No patio to sit out on. Residents had to sit out front of building along the sidewalk.

They could improve by training all the new staff, because there has been a massive amount of turn-over. As a result, her care has not been consistent or of the quality to the price we pay. There could be more direct communication to the resident's not just from the attendants, but from the management as well.

My mother has been Brookdale Hawthorn a week and the communication between the different shifts has not be good. My mother has not been encouraged to participate in anything there. She is in the assisted living because she feel and the nurses are taking her to the independent living for her meals. The assisted living residents are so out of it and even mean to her. A lot of the young staff members don't even get the instructions right. Some of the staff are just marvelous though. One of them that is nickname Jay went above and beyond for us. Michelle is also wonderful. When my mother needs assistance they take too long. My mother is getting no socialization at all here and that is a big concern. Also the staff need much better communication with each other as to what does or does not need to be done. We are going to see how things go in the next few weeks and then decide if we need to find a new facility.

We had a rough start, the room wasn't ready, they did offer us another one, but that didn't really work. They contradicted a lot of what was in the contract. [removed] There were some issues getting care started. We have gotten it cleared up since then. The activities are mostly geared toward the ladies. The food and the service in the dining room are good. I liked the director, and I liked the pricing and the suite. It's very clean, and the reception was nice.

Informative, price was much more than the other places and less rooms also smaller rooms.

Hotel-like. Nearby streets feel narrow. Phys. therapy in house. Pool, spa, heated. Workout room. Chair yoga once a week. Movies; bridge. Laundry on every floor. Ceramic stovetops. Floor plan feels choppy.