Brookdale

My mother is doing well at Brookdale North Scottsdale. The community looks amazing, no concerns regarding the cleanliness. They are very friendly and kind here and have been helpful with my mother and her needs. The staff is very good at what they do, I'm very pleased with them. The only downside about this community is the fact that there aren't a lot of activities to attend. They should make more of an effort to get the residents involved. I'm pretty neutral on recommending it.

Our experience with Brookdale has been somewhat mixed. On the individual level they've got some great people working for them, but at a corporate level they can be difficult to work with.

This facility was nice until you are quoted the hidden charges Nd all of a sudden it cost to orderstock store and give medication on top of room and board. Nurse visit for evaluation did not show or call had to call gfs facility to find out she was not coming.

Our plan was just to have my father in law there on respite until he could gain his strength and return home. For the time that he was there it really just didn't seem like they were able to handle the level of care that he needed as promised prior to selecting the place. A few days before it was time for him to go home he ended falling at Brookdale and the way the staff handled it really left me quite confused. When we arrived to take him home we ended up taking him directly to the hospital because of the fall. I would say that if you are considering this place it is for seniors that are high functioning and not requiring to much care. Brookdale has plenty of activities for the residents and the food there is pretty good.

We really are enjoying my mother's time here at Brookdale Arvada. It is a very nice looking community and very clean, I have not had any concerns regarding that so far. The staff here is great, and they have been kind and helpful to my mother and me. She is slowly getting use to the environment and everything they have to offer her here. The only issue I've had is that the prices that they are charging us are a bit expensive, and I'm going into a situation with them at the moment regarding that, so just know that this community is a bit pricey. Overall it is a great community to move your loved one to.

Currently undergoing renovation. Limited room availability until April 2016.

Overall a nice experience for my parent. Very nice looking accommodations with gym, bar/meeting area, library, pool etc. Special cocktail offerings, music events, dancing, transportation. The restaurant area is very nice looking. The apartments are nice looking and modern. However, some issues: Food is very average. One step above Frozen Dinner quality. Restaurant staff and management are excellent, however. Dryers in laundry room take forever to dry clothes. Many residents have complained without response. Sometimes events that are on the calendar don't happen. Here's one example: morning exercise class (particularly Saturdays). The residents show up and no instructor appears. Residents go to front desk to ask what is going on and front desk personnel are not helpful. Sometimes morning coffee is not available when it should be. These little things can be tough for elderly people. False fire alarms go off often. This is tough on elderly people.

We have lived here in independent living for 10 years. About 8 years ago Brookdale Senior Living took over management and our excellent director retired. It has been downhill since. The food ranges from good (not excellent) to inedible. The director does not understand his job is to be the intermediary between Brookdale and the residents. He is a mouthpiece for Brookdale and is not very responsive to residents. Our apartment has not been repainted since we moved in. The only way to get your apartment repainted is to move to another apartment. Rent increases have become excessive. This year, 2016, the increase is 5 1/2% Residents are leaving. The independent living occupancy rate is 73% while other facilities are 90+ percent occupied. We are moving to one of them. Our director will not acknowledge the other facilities occupancy rate.

We've had a somewhat mixed experience with Brookdale Mandarin Central. For the most part it's a nice looking, clean, well kept community, and the staff seem friendly. However, there are a few things I think they could work on. I'd like to see them improve the level of care they provide, and I also think they could do more to get the residents involved in activities.

If I had to rate the care my mother is receiving I'd definitely rate it a 5. If I'm rating the admin I'd give them a 1. That's about all I can say at this point. I'm hoping it gets better.

Nice facility but very expensive for what they offered. They could not meet the diabetic care needs and do not have a nurse on staff 24 7.

Our experience with Brookdale Bellevue has been somewhat mixed. The people here are wonderful. In terms of staff engagement, cooperation, and just general professionalism and service I think they do a wonderful job. However, the facility itself is on the older side, and just not kept up as well as it could be. I also think the meal service could be improved.

It’s okay. Needs updating......drab atmosphere and residents seemed more on the verge of being in a nursing home.

Decorating was very outdated and sterile, people very friendly and warm. Currently going under renovation, can’t wait to see the improvement.

Acceptable location. Cute main street theme for the main lobby, nice outside garden patio. Rooms okay - no bathing facility in room. Seating areas in the residential area are smaller rooms- library, tv rooms on both sides, and dining area. There was a bad odor in the living area - trash not taken out regularly/often enough

The nursing staff at Brookdale were exceptional. The admin were not as great. Since my dad passed we haven't heard anything, not even a card. They sold us on being caring and compassionate, but when we were there, while they seemed concerned, it just fell a little short.

I think that the Brookdale Baywood facility is clean enough and they keep it looking decent, but I'd say that I am kind of unimpressed with the value of the care that my loved one is receiving at their place.

I toured this community while looking into care options for a loved one. I just don't think this place would have been a good match for my loved one. The staff seemed nice, and the facility was clean and fairly well kept, but it was an older building and I don't think the high-rise setup would have worked well for my loved one.

The Brookdale Orland Park facility needed to be a little updated; like the front doors need to be fixed. It is just that the building in some spots showed it's age a little, but otherwise it was not a bad place.

This facility is okay. The staff is nice, but they seemed short staffed at times and there is a high turnover rate. The facility is kept clean as far as I could tell. There seem to be quite a few activities for the residents to do. There is room for a lot of improvement here.