Brookdale

My tour of this community was nice. From what I saw they do a good job with keeping the community nice and clean. The staff was kind and friendly. It just was not the community for mother. It was a pleasant tour, this a nice community with kind people.

Amazingly enough the room my mother is in is handicapped accessible except the shower. The bathroom sink and kitchen counter is not at the height needed for someone in a wheelchair. We failed to notice this before moving her in. Otherwise, the facility is clean and the staff, albeit shorthanded, are nice.

I like the care that is provided here, the staff are nice.My dad's room is kept clean and the facility looks pretty clean too. My only problem is that the residents are given a "buzzer" for help. My dad has wait over 10 minutes to get any help. I have addressed this and they are going to resolve this. The food needs more variety and flavor, they are mostly served chicken and taste bland. Overall it is a nice place and dad seems to like it. He is impressed with how much room he has now.

Seemed to be confusion about care so uncle did not get everything needed

There are some major changes happening here. When I moved my mom in, the chef made delicious food and my mom was really happy with her meals. Now there is a new chef and I feel he needs more training and they wait almost an hour till being served. I also think they are understaffed and unable to mange the front desk but they are doing their best. It is kept clean through out the facility.

No longer a possibility. She is needing assisted living, not independent living.

No longer a possibility. The facility is older and showing signs of wear.

Though the staff is friendly and the services listed are good the actual follow through leaves much to be desired. Delivery of simple things such as the paper and meals are hit and miss. When the staff is confronted they are quick to fix the problem but things slide back fairly quickly. The biggest issue is lack of communication even on simple things. There is little information by the nursing and business staff even when asked on a bi-weekly basis. Overall the place is clean, bright, and good on the surface. There is definite room for improvement in separate services and information to family members.

My mom lived at this community for a few years. She did not enjoy her food while she lived there. There were some problems like how we paid all that money and didn't get services for what was paid for.

Staff was so kind. She could have used more daily cues and help with housekeeping (memory care).

This was my first experience with any adult care facility. Everyone was extremely nice and courteous but the care takers are definitely UNDERSTAFFED to take care of people with so many needs. My dad was there for a Respite time only. Dementia. Wanted this to workout due to needs in the future. Not sure......

This was a decent tour. It is a pretty fair community. I do think they could make the community more presentable. The staff was friendly and showed me all around the facility. I did notice a bad smell around the community. It just wasn't the right fit for me.

During my tour of this nice community I saw that this place needs a complete renovation or make-over. Everything seemed to be outdated all around and this is the main reason I did not choose this place.

I found the facility in good order. Having a memory care unit was helpful. Nina and Vinnie were excellent in answering questions and were very professional. I didn't end up choosing this community but was able to find a better fit for my Mom thanks to the knowledgeable staff.

My mother is doing well here at this facility. For the most part everything is going okay. The community looks nice and pretty well-kept for the most part. They have a good staff, they have been nice to work with. Overall is everything is working out well.

My husband and I am doing well here at this community, we are very pleased. They do a very good job with making sure everything is nice and clean. The staff is great, they have been very helpful and welcoming. There are many activities for us to choose from. We are pleased with the food. Kathleen from a place for mom was outstanding with all the help she provided us with. She really paid attention to what we wanted. I would recommend this facility.

My mother was here for a respite stay, I will say the experience was okay. It is a nice facility, they a good job with keeping everything well maintained. The staff for the most part is good. I wasn't pleased with the skilled nursing staff and the way they cared for my mother. At this moment this is not a community I would recommend.

This community is nice and very clean with nice rooms to stay in. My dad was staying here and enjoyed the music opportunities. The staff members are so nice and are great at keep my dad's room clean. I was a little disappointed with the communication between the staff and I. There were promises not kept and never a call back when I needed to reach them. In the beginning it was very good and I didn't have any issue but I am disappointed with the outcome.

Clean and tidy, tho a bit more institutional than some places we've toured. My concern was the staffing ratio was quite a bit higher than others, and there is only one RN in the building for 80 residents.

This is a decent community, and everything is going fair for my friend. It is a pretty clean facility, but I do think they need to do minor cleaning better. This is a community caters to the residents that have a higher level of care then her. There isn't much activities for her to do. Most of the activities are geared towards the residents that need more care. The food is awful, it is like per packaged meals. I think the director needs to check on the staff more and make sure they are doing their jobs right.