Brookdale

There are some great people here and some are not great. I feel the caregiver could be more patient and have a listening ear to any concerns. Administration needs to be more interactive with residents to see how they are doing within the community. I see that once a plan has been figured out the caregivers oversee everything afterwards. Things have been lost in laundry and there is communication issues. Apart from that, it is a clean facility and the food is good. They also have activities available.

I would not advise Brookdale to anyone. They knew our financial situation and they did everything they could to price us out. My wife needs a little more care and when they offered to transfer her to the other building the price was so high we could not afford it so we are moving out. I feel the staff are only in this to make money and it is not about the residents.

The Brookdale Central Paradise Valley had a very strong odor. During my tour the smell of infusers was very strong this gives me headaches. The tour guide was knowledgeable. The staff that i met was friendly. It was an up-kept community. Activities are offered to the people that reside there.

Additional costs if you need the "Comfort Care" package. Bypassing this and going for a nursing care facility would be a better option.

Brookdale Wilton offered a very nice community that offers specialized care. The staff that offered the tour were very knowledgeable. They addressed all of my concerns. The community seemed to be pretty well kept.

My mom is going to move out from this community. She is much younger than the other residents. My mom likes to be helpful and in the beginning they said they would find areas she could help in and that did not happen. She did try the activities and liked the outings to lunch and the store. The food is okay for my mom, she was not able to get simple food like a sandwich.

We did have a minor issue with some of the billing but they are willing to listen and help correct this issue. I would give the food a 4 as it tastes great. They offer daily activities, however they seem to be geared more towards women. This community is clean and well maintained. The staff get along well with dad and the family.

Peggy [Removed] called me and I toured the facility on Monday, August 8th. Nicely appointed, residents and staff were friendly and Peggy knew everyone and made me feel welcome. She showed me several room options and invited my parents for a meal. Unfortunately, my parents already have been there visiting a resident and Mom has decided to STAY in her home. I'm glad to know a rehab and skilled nursing facility is next door which is used by their doctor and Brookdale has intermingled independent and assisted so if they need to leave their home, there shouldn't be multiple moves.

Nice place....Bonnie was very helpful. Looking for other alternative at this time.

Place is fine...decided to look at other options

Our experiences in this community were fair, but they were not able to provide the type of care that my parents needed. Other than that issue, this is a nice community. The staff was extra kind and friendly. For the most part the community was well maintained, but there is a bad odor in the memory care unit. It just wasn't the right facility for my parents.

very nice place

While Brookdale is a good value for the money, my mother-in-law has found that her neighbors noise to be unacceptable. Sometimes their pet, a small dog, is left in the apartment alone and barks the whole time the resident is away. I think it is wonderful that they are allowed pets but the management needs to make sure it isn't infringing upon other residents.

So far everything is working out pretty well for mother. Her health isn't doing the best, but they are caring for her and her needs well. I do feel she is safe and getting good care here at Brookdale Dr. Phillips.

My father is doing pretty well here. Everybody has been wonderful. The food has been his biggest problem. I do think they could do a better job cleaning his room. Most of the staff is helpful and kind. There are activities offered. Overall he is in good hands.

I like the activitieis and tronsportation to

My Mom made the decision to go into Hearthstone on her own accord, altho now, in retrospect, that decision was made too quickly. She didnt need healthcare, so her being there was mainly for her to get rested after major surgery, and if she liked it, she would stay. The people there are very nice. The issues she had were having to go find her own laundry after it was taken to the laundry room...the food wasnt the best, and the food service wasnt good either. The kitchen is very unorganized, and she did voice her opinion about these things at a few meetings she went to in the short time she was there. For the most part, it served the purpose it was wanted for...for her to get her strength back, and improve on her entire well being, but she wasnt happy there...it just wasnt the right place for her at this time

The staff are doing their best to manage my mom's medication, it was difficult in the beginning but it is getting better. My mom likes the cooking and they are trying to accommodate her diabetic needs. She likes living with residents her age and likes getting cared for by the staff. There is plenty of activities for her to enjoy.

Mom has been there two weeks. Pros - Most staff are friendly and helpful these first two weeks. Food is surprisingly good, Activities are encouraged. Residents are friendly. Cons - Do not allow Medicare hospital bed rails. Want you to buy halo rails ($250 each). We would have not chosen this facility if we had been notified before signing papers. Not in papers signed outlining rules and policies. Only two attendants per shift evenings and weekends (estimate 100 residents). Sometimes ignore patient's calls (second shift the worst). Forget about someone coming in the five minutes they state. Care diminishes greatly on weekends (good luck on finding an attendant). Halls smell of grease near kitchen (they vent kitchen heat into the halls. No vents in bathrooms to take away smells. Two weeks and still don't have the free cable working. I've listed lots of cons, but people need to know about them before they make a decision. However, Brookdale North Austin is one of the few more affordable places for loved ones. Choices are few if you are on a fixed income. Unfortunately, probably one of the best choices if you don't have a lot of money.

Everything needed is provided. Friendly atmosphere. Apartments are roomy and well planned. No stairs. Transportation provided. However, downside, structure is old and outdated. Floors are creaky, carpet is worn and needs cleaning. Communication between staff and resident needs could be improved.