Brookdale

The cleanliness of the community Brookdale shreveport residence was okay. My loved one has been here for a short time but seems to be adjusting well. The staff communicate with the family well so far and meals are provided to my mother from the community. The meals so far are good.

Lovely room in assisted living wasn't enough to overcome lack of promised activities. We showed up for at least 8 events in two weeks that simply did not happen. No staff, no instructor, no residents. Reasons were the event was canceled at last minute, or that the calendar made a mistake, or leader was mysteriously absent, or that it must have been moved to another time and place. Residents reported this was the norm and many had given up even trying. We're looking at moving to another location where activities listed on the calendar are a reality rather than an empty promise.

Things are going good at Brookdale. The staff have been great and our working with me on some minor medication issues. Some days dad likes the food and some days not so much. The community is clean and well maintained. I would recommend this community. I would also recommend making sure you ask plenty of questions about additional charges.

I did a tour of this community. The staff was nice and answered my questions. We were looking for something where the rooms were seperated from one another. We were not too happy with the lay out. Others might like this and would need to see lay out of the community and rooms.

I went to see this community for a tour. I was shown a room that was extremely small. It was a studio about 300 square feet. We were looking for a bigger apartment.

This is nice community, but they were not able to provide the care my wife needed. It is a nice community for the right person. She did need more care than they were able to provide. Everybody was kind and caring, and they tried their best. This is a very nice community for the right person.

The housekeeping team has been excellent at making sure my dads room stays fresh and clean. The nursing staff also has been great at making sure my dads needs have been met and he is healthy. The food and dinning experience needs a lot of improvement, it sometimes takes up to an hour for my loved on to get there meals.

I did get a chance to take a tour and must say that I was not impressed. The community is not in a good location. There is really nothing to do around the community because it is in a residential community. The staff was nice though.

Brookdale itself is fine, friendly staff(especially Dean, Maria & Laura!), very helpful BUT... BE VERY CAREFUL PRIOR TO SIGNING CONTRACT!!! Marketing Rep, [Removed], completely misled me to believe RATE would be one thing, then we get there and within 1st month, my Dad's bill went up $1000!!!! BE VERY CAREFUL OF PERSONALIZED CARE NEEDS FEE CHART!!! FEES should be based on level of needs... NOT just a flat rate!! (example- some residents only need 1-7 pills a day, some need 20 or more, yet fee the same, over $400 per month!) Some residents need complete help getting dressed, others light help..... etc!

The nicest staff I have encountered. However, rooms are extremely small and very, very dark. Very well priced if you want to live in a cubby.

I didn't like how they give you a price and I said it was more than I could afford, so they come down 500.00 then they turned around and said that since my mom had to have meds everyday that it would be 500.00 more. The place where I decided to take my mom gave me one price and it includes everything.

The community overall is beautiful. The bedrooms are spacious and the bathrooms are convenient for my loved one. The staff needs a lot of improvement in organization and scheduling. My loved one has gone two days before without a shower because the aids had forgoten about her. They always seem to be very short staff as well .

We visited Westover in the summer for my mother n law. It was a very helpful staff and friendly when we called to have questions. It was the top of our list to visit when we had time. We made it this past month for a second visit before her move and i am very disappointed. unorginized and no communication. When i asked for the friendly helpful people by name i was told they left due to turnover. At this time i will look else were. Activities and food was very poor compared to the 1st visit.

They do not offer any activities at this community. The nursing staff could not be better and they are attentive to my parents needs. I feel they are safe and taken care of. Some of the other staff could use some professionalism. They have started cutting corners on the food and there is not a good variety. I would investigate before you decide to move into this community.

There needs to more improvement on the staff at this community. The cleanliness that the aids provided for my loved one was not up to my expectations. The administration also needs to have better communication and understanding with what is going on with the current residents.

The staff was good and helpful. There was just a feeling that I got from the community. The staff did answer all questions. The ration for patient to aide was to high for me to want to leave my loved one there. The community is well kept and clean. I may recommend my friends depending on there situation.

My sister visited and learned it would cost over $8K monthly with all the add ons my Mom needs, so, it's not workable for us. (Mom has dementia that is impacting her ability to live in assisted living conditions)

This is an very active community. They keep the residents very busy through out the day. For some people that would great, but for my mother she isn't that active. Another thing I noticed was that they only had shared rooms available. Also there wasn't any locks on the doors. So that means anybody can walk into the rooms. This just wasn't the community for my mother and her needs.

concept is great. location is convenient for shopping . quick access to I-26. staff was warm and friendly. facility is very worn and tired. unpleasant smell throughout - like a gas station bathroom.

My tour of this community was decent. I was very impressed with the way the community looked. The cleanliness could had been better. The room they showed me didn't have a shower in it. They have a shared showers, and I wasn't very comfortable with that. They have both assisted living and memory care. I wanted a community that focus just on memory care. Also it isn't a locked down facility. It was a decent tour, but not the place for my mother.