Brookdale

The community was very adequately kept and clean throughout. The staff were very helpful and friendly with the move into the community. I had several meals with my loved one and their chef made really good food. I was a bit disappointed with checking out of the community they were reluctant with my loved one going home. I am very happy with A Place for Mom they were a great big help in our search!

The satff we met seemed to really enjoy their jobs. The building is lovely, and the rooms are adequate. Costs are competitive. We were too early for lunch, so I have no comment about the foodl. I have some concerns about procedures when people run out of money.

This is a nice community. The staff is nice, but did not discuss my father's medication with me. The did not follow up on getting things done. My dad was happy with the food after some adjustments. They do have activities that are offered to him, but he is not wanting to participate yet. There are a few areas that we are working on and we might consider another facility. I am not happy with the community at this time, but hope to see some changes here.

My tour of this community was a good tour. The community looked nice and clean. From what I saw it appears to be well maintained. The staff was kind and friendly. They were not able to provide the level caring my mother needed. Overall it was a good tour, but not the place for my mother and her needs.

The staff here was very helpful and excited about what they had to offer. The rooms were wonderful, roomy, clean and handicapped accessible but the facility was difficult to navigate for dementia residents.

The tour guide did a good job to let me see what they have to offer us. It went very well during the visit. The fellow seemed knowledgeable about the industry and the care. This was just not a good match for my wife's needs.

I was looking for a community that was a right fit for my wife. The have activities and extra amenities but depending on the level of care, they may not be able to experience it. I also thought the price was the highest out of the other places I had toured. It was a very good tour otherwise.

No balcony, nice only studios and 1 bedrooms. Pricey

The tour guide showed me all the rooms and places to the community. It was a very nice place with very large adequate rooms. I didn't like that for every service they charged. If my mother wouldn't want to eat at the dinning room they would charge to take her meal to her room. There were so many deceptive fees in the paperwork that i wasn't comfortable with. It's a beautiful community but every service you receive is an add on and you have to pay.

The community is located close to home for me.The tour staff was not available when I arrived at Brookdale Oak Hollow but the front desk staff offered me a quick walk through. The community looked to be very organized and clean throughout. It is a very beautiful community and well kept throughout. They offer a great support group for families to attend. They provide a handout in the meeting with useful information in how to deal with memory care.

The community would often be short on staff. The nurses were great and tried to do their best. My grandfather did not like the meals they didn't have a good taste to them. I didn't feel that my grandfather was receiving the proper therapy and services he should have been getting. One good thing about the community was that it was kept clean and organized.

There have been continuing improvements since the change in ownership. This includes a variety of staffing changes. When dad first moved in the response time was a little slow but this has improved. When the head nurse first quit my dad had an issue with his medication, however this issue has been resolved. I have spoken to the corporate office and they were concerned and they are doing what they can.

The Brookdale Shawnee is a well kept community. They offer a variety of activities for the residents to participate in. The community would benefit from better training staff on how to deal with memory care residents. Specifically encouraging hygiene care, and participation in activities, socialization.

Carmen was very helpful; she gave me a tour and offered any assistance I may need in finding the best place for my parent. The studio she showed was tiny, but the rooms do have large windows with lots of sunlight. Community Fee ($2500) is much higher than other places I've toured. Suites are also more expensive, comparatively. Difficult to calculate the additional cost of care plan because Brookdale determines this on individual basis, referred to as an "a la carte system." I met the RN on staff; she was pleasant. The administrator doesn't have much in the way of social skills. Not impressed. Can't review care services or activities as this was only a tour.

When I first put my aunt in it was [Removed] and it was great the staff was good and they would up date me on my aunts care but when it change to Brookdale the whole staff changed and the care is not as good as it was they don't take care of her personal needs her nails aren't kept clean and some other personal issues and the director doesn't respond to my calls or emails. It just isn't the same the place is kept clean and her room is clean but the staff isn't the same I really like the staff before it change hands I new them all and we were all communicated with each other but she is safe there

I had a fine tour of this community, but I didn't care for it to much. The community looked decent. The staff I met was very helpful and nice. They were very understanding as well. Everybody was kind and helpful.

This facility was a little too low key for my mom. Talked to 3 residents and they just didn't seem too excited about the place. They said it was just ok. The facility itself was very nice.

The marketing person, Christy, was great. I didn't like that it was on 2 floors and the bathrooms are dated with edges to step over to get access to the showers.

I toured the Brookdale Charlotte East and the staff were very kind and answered all of my questions. This community is a little older and could benefit from an overall update. They did offer many activities for the residents and they were inviting.

This community was nice and seemed clean during our tour. The building also seemed closed as there was not a lot of light. There were a few spots that seemed disheveled. The view from the rooms was not quite what we were looking for as it was by a busy road.