Brookdale

Mom is currently in rehab as she had a fall and broke her femur, this was no fault of the community. It is hard for me to do a review as she has not been there long and we have had some minor issues with her nurse changing her urine bag. The community itself is nice and even though she does not participate she does like the activities director.

Brookdale Lohmans Crossing is located in an upscale area of Austin where property values are high, so this is a consideration in value. There are better "deals" which in my opinion provide better food and more outside or away from facility activities - but not located in Lakeway. I'm not in a position to comment on care services because my experience is with someone who doesn't require a higher level of assistance. I am concerned about housekeeping - the facility always appears clean and orderly - but I know for sure that sheets and towels are not changed weekly. I've asked about this and one time I was told that they ran out of laundry detergent that week; another time that housekeeping is performed when the resident is not in his/her apartment - but I've set tests by a particular arrangement or attaching something to an article and found it not exactly as left - so I hope they will take heed to this review. It's not major - just a service for which they are being paid and not performing well. My relative complains about the food, but that's likely because of the preparation without salt or spicy ingredients. Lunch is a lot better than supper, but since meals are the highlights of the day for most residents, the whole dining room experience could be improved if it were treated more like a restaurant and less like an institutional cafeteria. It's not a really bad experience, just not a good one.

This community has nice and friendly staff and seemed to clean everywhere. I did get to see the salon which is clean too. The only thing I did not like is the buffet. The staff did not serve me my meal and the food just did look fresh, i didn't understand the concept of the dining arrangements.

I don't like the entertainment they have, or the food. I don't think we get enough food for what we pay. I would like to see some good combos and some good singers. I like my apartment, and the people are pretty nice. I don't like that they charge for all the extras, it's pretty expensive.

Seems a bit "stale". Definite bad smell. Ann was easy to talk with.

Brookdale Yakima is a nice place. I would have to say the cleaning crew need some help. They do not do a very good job taking care of certain parts of the community. My mom likes the food and the staff are attentive to the residents as well as they keep us informed of her care. There are activities for the residents to enjoy.

It's a beautiful facility. The staff, appears very happy and caring. The problem is that is is so new, and they seem very understaffed, that sometimes a resident who doesn't need a lot, gets forgotten. The Activity area in particular seems disjointed. For instance, there was an activity scheduled and there were two residents very interested - but the Activity Director didn't show up! The residents pay a lot of money to live here, and they should be respected enough to have someone show up when there area activities scheduled.

The food is institutional quality. Too. many carbs, lots of beans. The staff is friendly and helpful.

It's amazing the difference from one Brookdale to the other. My Mom is currently at Brookdale Nacogdoches while my in laws are at a different Brookdale and the difference is completely night and day. Here we've had to ask housekeeping to change my Mom's sheets because they hadn't in two weeks. I find that to be a bit disturbing if we are paying for linen service. The staff on the floor are great and Mom is starting to settle in. Thankfully my sister is close enough to monitor things and hopefully with communication things will get better.

This was my first time leaving my wife in respite care. I only had one problem with the community and that was my wife's bed. Before we moved in I told the director that my wife needed a medical bed. The bed they did provided was old and did not work. So I had to go and rent one for her. I have my own care givers for my wife, so while I was gone I knew she was getting proper care. Overall everything went well and the director was very helpful. The community was always clean and everyone was very kind. I would recommend this community.

My loved one is in memory care and the place is never really clean. The bathroom is still disgusting from a prior resident and the carpet never looks like it's been vacuumed. Whoever does the laundry, gets things mixed up. There's been numerous missing pieces of clothing and a towel or two. I'm not sure how often the sheets gets changed. I checked, one time, and they were soaked with urine. Now, the mattress is badly stained. Most of the staff is not friendly, including the elderly lady at the front desk downstairs. The care isn't bad but not what I'd expect for the cost of this place (which is outrageous.) It's hard to say anything about the activities because a lot of them don't take part, which is understandable. Look beyond the general beauty of the place and pay attention to the current residents. Ask families what they think and if they have any complaints. I can't rate any part of this facility but the memory care and, overall, I can't do any better than 3 stars.

This facility was under pretty major construction. They didn’t seem real organized.

Small facility but clean. 2 bed way too small no doors. Impressive staff and activities close to us

Great location beautiful rooms dining and good activities avail. Transition care friendly staff but not diverse community and city dweller may be bored in this very quiet environment

Facility is older don’t think I would want my parent at this location.

My wife and I am doing okay since our move into Brookdale. It is a nice community nothing special about it. I do enjoy the staff they are really nice of me and help me out when ever I need it. We are getting the right care and I am satisfied with our choice to move here.

We had somewhat of a mixed experience with Brookdale Mandarin Central. It was a nice enough place in terms of the facility itself, and the staff seemed very friendly and kind. However, it just did not end up being a good fit for us in terms of care. I think a little more one on one care and management of the residents would have helped, my loved one had an issue with other residents being able to get into her room.

I think they are good in different areas. They weren't as proactive, or as thorough as one would hope. The billing and financial end can be a little shady, we are finding some hidden costs. She thinks the staff is great. The food isn't fabulous, it's okay. The other residents seem to be pretty friendly so far. We liked the location when we chose it.

They seem to need more staff to better meet the needs of the residents. This is especially evident late in the evenings and on weekends. Also, more staff to help with maintenance, which appears non-existent on evenings and on weekends.

So far things are going okay here at Brookdale for my husband. I would like the staff to be more hands-on and more patient with him. I think they need to clean more. Sometimes when we visit him I have to clean his room, and I don't understand why I have to clean when there is housekeeping at the community. I don't feel this is a caring community, and I think the staff needs some type of sensitivity training for working with senior citizens.