Brookdale

The staff is very friendly and nice to work with. They are doing a very good job caring for us, even though my mother can be tough at times. There are activities going on all the time but it's really up to the tenants to utilize them. The previous director, Vicki, was an asset to us and a real "go getter"...very dynamic, so we were sad to see her go. Overall, they have been very friendly and really work with us to help my mom make a good transition. We are pleased.

In general, it would be nice to have someone in place that does dialogues with the residents families that do not live in town. That way you could get some feedback on how they are doing. We don't get a weekly report, which would nice, other than always calling and following up. If you don't follow up, things get lost, but I'm hoping this is because of the transition period. I think it's a very nice place but since Brookdale took over, I think it's still working out kinks because accounting is messed up right now, too.

We toured this facility when we were looking into care options for a loved one. I thought this place looked okay, although it seemed very pricey for the quality of service that they provide. The care staff seemed friendly and the residents looked well cared for. However, I felt that the sales person I worked with was much too aggressive.

When I needed to find a place for my mom I was kind of in a hurry. The experience with Emeritus at Pinehurst has been ok. Not bad, but not great. They seemed to have left some details out until we were about to move in that I think they should have given earlier on. I was given one price, and since then have received a document in the mail telling me that it did not include certain things that I thought it did, so I am receiving additional fees which I am not happy about. They seem to keep piling up additional fees, and I have some issues with that. I moved mom here from another place where she was being neglected, and she is getting better care here.

Overall I think Prosperity Oaks is a nice place, but there are some things that I am unhappy with. The facility itself is well kept and clean, and the staff are friendly and seem to take good care of the people who live here. However, during the sales process they made a few promises that they have not, and apparently are not intending, to make good on regarding modifications to her room.

The overall experience was great up until we got to looking at the contract and the pricing, where things were not what we expected. At that point we had to look elsewhere and mom never ended up staying at Brookdale Courtyard Puyallup.

The experience was pretty good overall. I liked it. I think they provide a good place for the community there.

My experience at Emeritus at Brookhurst has not been too great. The care givers are mostly unskilled labor and not really trained and able to handle residents that can't walk and need special one on one care. The food is not bad, but the service when you are eating is quite poor. They are one of the cheaper places around, and for a reason. We'll probably be moving out soon.

The room accommodations are fine, but dad does not like the way the food is prepared. It is not what he thought it was going to be when he moved there. He eats less than one meal a week there, the rest of the time he goes out and buys his food. It's not even as good as cafeteria food. The eggs are watery. They're not even real eggs, they're powdered eggs, with water running in them when they're served. Evening lunch and dinner are about the same. Looks like something you'd pull out of a frozen food section then heat it up and put it on a plate and serve

The people at Sterling House of Greeley are all very friendly and go out of their way to help. One thing I don't understand is the assisted care and what services we paid for, as it seems that we paid a lot for what we are getting. I was also very disappointed in the food.

They were good to us. We couldn't afford to stay there though, it was very expensive. They didn't have a lot of help. I went in to visit a loved one. I waked in his room in the middle of the afternoon, and he was laying on top of a made bed, and he was naked. They had changed him, and then shift change had happened, and they just left him. They need more help in there for sure.

Love most of the med techs and assistants that do the daily care. However, management leaves a little to be desired. Several unanswered emails, lack of followup on referrals and twice I've been late getting my elderly mother to appts on time because even though I've called directly to have them remind my mother to be ready in the morning (my mother is very hard of hearing and difficult to get my point across to over the phone), they have neglected to follow through. I guess my biggest concern is management was VERY responsive when in 'selling' mode, but came to an abrupt halt once the apartment was rented. And since I'm spending a good deal of my own money over and above my own mortgage to make sure my mother is taken care of while I'm at work, etc., it's a little disheartening. But, as long as her direct card doesn't suffer I will stay with them for a while longer.

We were here for a while, it wasn't bad, but there were a lot of little things. I would come in and the beds wouldn't be made, and it just wasn't great. We were at a different Brookdale, and it was a better experience there.

care could be better - some of the staff is lazy and uncaring - others are wonderful - food needs improvement - not very good - no special diets such as diabetic - too many carbs for elderly people and not enough meat. unlimited activities and no one make sure that the residents who can't go on their own participate

This company has no business running a dementia unit & a skilled care unit. Ill equipped to provide this level of care, unqualified nursing staff, nurse to patient ratio way too high for dementia and ill patients & often working short, caregivers not trained to provide level of care required by patients with health care needs far exceeding the scope of practice of this facility- some straight out of a several week long class with NO experience. Because they are a private pay "ASSISTED LIVING" facility they are not mandated to follow the same guidelines established for longterm care facilities. They offer HOSPICE CARE... with no idea of what they're doing. Ask yourself what is "ASSISTED" about end of life care? I cannot speak for the actual upstairs "assisted living" aspect at Sakonnet Bay and will say many of the nurses on the dementia unit are wonderful, caring people- this facility is just not equipped to be proving this type of care. Think more than twice before placing your loved one on one of their skilled units. **this survey should more importantly ask for care ratings rather than friendliness....

This is one of the places we toured when we were looking. While I was impressed with the staff, and their knowledge base. The state of the facility, and the overall cleanliness, detracted us from choosing them. We were also shown empty rooms that were in transition, and I think seeing a model room or even a current residents room and being able to see what that would look like, rather than an empty dirty room, would have been more helpful.

My relative has been a resident for several months and still trying to determine if she will stay. The wait for meal service in the dining room will be 30-45 minutes for each meal, and I can't for the life of me figure out why the staff in the restaurant can't pick up the pace.

Staff is very friendly, with the possible exception of the director. It is generally clean, although I did see a roach in my dads room once. They seem to be understaffed. When my dad pushes a button for needing assistance, it can take up to half an hour. They definitely try. Any time I bring something to their attention they try to make improvements.

When looking for a care facility in Liverpool, NY, we toured Emeritus West Side Manor and decided this would be a good facility for my mother as it was close to her home and the area would be familiar to her. My mother has dementia. She was evaluated by the nursing staff at Emeritus at West Side Manor prior to being moved there. We were told that they felt they could handle a dementia patient. Two weeks after moving her there, I received a telephone call from West Side Manor telling me that they could not handle Mom's dementia and that I should find another facility to move her to as soon as possible. This put us into a tail spin trying to get her into another facility as she could not return to her home. As for the cleanliness of the facility, for the most part it was clean; however on several occasions my family felt the hallways where the individual rooms were located smelled of urine. The staff was always friendly to us, but we did get the feeling that on several occasions my mother's dementia issues got the best of some of the caregivers and they were not as patient as they needed to be with her. The activities seemed to be plentiful; however, it was up to the resident get to them at the correct time andto put their name on lists for the outings outside the facility, something a dementia patient did not have the presence of mind to do. The meals seemed to be well planned and generally liked by the residents. I think this facility is fine for short-term nursing care, but do not recommend it as a facility for the long-term care of a dementia patient.

We toured this community when we were looking into care options for a loved one. Although the community itself looked nice enough to was much larger than what we were looking for. It would have been overwhelming for our loved one, and I do not think she would have done well here.