Brookdale

This looks like a great possibility. Emailed [name removed]

Sales Director [name removed] was fabulous. Very informative and delightful personality. The community was outdated. Cramped spaces. Don’t care much for dining room right as you walk into the main door. Bedroom could use updating.

This community was very nice again the staff were extremely friendly. The two things we liked most about this community is the under ground parking and indoor swimming pool. We didn't care for the floor plans in this independent living community.

This is a nice facility but was undergoing construction when I visited. The major problem I encountered was the price

Our contact was very knowledgeable, yet when we arrived, there was no one in the lobby to greet us our to provide security from unwanted guests. Had to walk around to offices to get someone's attention. Staff seemed friendly, there was a slight odor in hallway on upper floor.Had lunch, Jeff had fish and chips which he said were good. I had a turkey sandwich, bread dried out. Apartments small, microwave only in rooms. Residency seemed to be assisted living; all residents seen had walkers or wheelchairs. No real interaction between residents, many areas had dual purpose. Lobby is changed into "party area" and library duals as plant potting.

I took a tour of this community and it was nice and clean and the set up was cute with neighborhoods and had a cozy homey feel. There did not seem to be any activities going on while I was there, but it was close to lunch time. This community caters strictly to memory care. It has a nice family style kitchen area which was different from other communities I visited which were more restaurant style. They have several spaces where residents can relax and a lovely outdoor area. For me the only concerns I have is the distance from my house, a mention that sometimes you can find residents sleeping in someone else's room (not sure my mom would handle that well), and some negative reviews about Brookdale in general and this location, based on a conversation I had with a health care professional that does family support visits.

The facility was clean and seemed well organized. People were friendly. Had that "down home" informal feel, which was something my mother would enjoy. [Name removed] was very informative and pleasant. Did not like the location itself very much. Very little outdoor space for enjoying nature. Surrounded by buildings and concrete. Overall, my mother would not have been enthusiastic about Brookdale.

Sounds like residents live independently, if they can. Has nursing staff. Need to visit. 5 stars out of 73 reviews! $2775 for 1 bedroom. [Name removed] says may be too Assisted Living for Mom.Residents that move in are already needing assistance, typically.

I toured this facility but the rooms are very small with no kitchen or any storage. Very poor layout. The food was acceptable but not the place was not for us.

Place was nice, didn't care the the cafeteria style pricing. Also didn't care for the way everything was hand written out. Much prefer a better put together presentation. Rooms seemed small.

The facility was good, but the billing was a mess.

Too old.

Ultimately just too far from where my Dad lives for him to do daily visits with with Mom. It’s an older facility that’s just been renovated. There’s really only one area, divided in 2 for daily activities, plus courtyard and dining room, besides the rooms in Memory Care. Good option though if you’re on a strict budget, accepts Medicaid too. Clean and newly renovated, but smaller facility.

The tour went well and it was very informative. Don’t really think that is the type of facility that will work for my mom now. We have just moved her to Eden Hill today and I will continue to look at other places, but will most likely pay the per dime if her stay exceeds the Medicare authorized days, so that she can continue with the treatment team there and not be moved again, until she comes home. Thank you.

We would not recommend, what was "sold" is not what is provided. If you are considering this place definitely get EVERYTHING in writing as literally every "service" is vague and what the salesperson tells you is likely Not what you will get. If your loved one needs extra care hire your own outside caregiver to come in. "Health and wellness" manager is disconnected an unaware of the needs of residents outside of the generic price list. Also we were not notified of health changes and falls, have to constantly remind them of "services" that are being paid for but not done. Its a big job here to keep an eye on things and remind care-givers etc of what our loved one needs. This is a place for mobile independent elders NOT so much for those that need a lot extra help. Also the billing is ridiculously difficult and never right,everything is generic and vague as far as "services" and even the billing dept. admits its very hard to understand charges. The good parts are the Director and also majority of care-givers are excellent

This was our only experience with Senior Living. Some of the staff members were non-responsive. This facility over billed us on a regular basis. They would increase the pricing without notifying us. The food was not good, but my loved on is very picky and has a horrible diet. This facility could have had more activities. No memory care available at all. The staff seemed consistent, but level of care and understanding of staff was limited.

[Name removed] was very helpful, but it felt too old and too much like a nursing home for our mother. It was very quiet. We didn’t see many residents in the common areas and those we did see were mostly dozing.

Like the area, the place, but one of the apartments they showed smelled really bad. Additionally no Spanish speakers among the staff. However, [name removed] was very helpful with the information provided.

Older building, residents had to move several times during recent hurricane

Friendly staf, f clean common areas but the main model pt room couldn’t be seen. The “ vacation key” did not work . It’s important to realize their one bedroom is not two rooms. The bed is visible -so more like a bedroom with small sitting space at the end of of the bed. Also there’s no real kitchenette. It’s one very narrow cabinet with very small microwave and tiny “dorm style “ refrigerator without any freezer section. Tiny sink ( about 10 in diameter) no counter space located on wall just as you enter the room. Good location Positive attributes. One story rating more like 31/2 stars