Brookdale

We have found Brookdale Roanoke to be an adequate facility. We have often had to ask/remind for some care to be followed through on. It seems that the staff could take more initiative in seeking care for podiatry care, personal hygiene, etc. (i.e. We often find Dad in the same clothing from one day to the next.). Housekeeping seems lacking occasionally as well. Otherwise we were told we could admit Dad to the Roanoke facility & soon move him to Salem which has NOT happened after 3.5 months. This is disappointing. All in all, The staff is friendly & helpful. We would rate them higher than the facility in general. Dad receives good general care but we feel the value for the price could be better. We wouldn’t recommend to others.

This is an option. Not thrilled that they do not have therapy on site, but the quad setting was very nice.

The villas need to be remodeled

Only one floor of assisted living and no memory care. [Name removed] would not like being in a setting that looks like apartments and would never leave her door open to visit with neighbors. She is a very private person. The view from the room offered was not nice.

Only provides respite for minimum of 30 days.

Visited this property last year. Didn't feel this place was what it was perceived to be. Didn't feel like a warn place, too much like a maze to get from location to location.

Very dissatisfied with the way certain things are being handled by Corporate Brookdale. Firstly, my dad resided at Brookdale Wooster. Brookdale was being paid monthly to provide room and board, and nursing care. Corporate Brookdale called me one Sunday afternoon to notify me that my dad needed to receive home health care. "Why," I asked. The nurse replied, "staff and my dad would receive additional education on his medical issues and other personal care." They also felt he needed Brookdale home health physical therapy services. "Why," I asked again. The nurse stated, "he uses a walker, and it would improve his safety." My son is a physical therapist, so I asked him to assess my dad. My son felt that my dad would not benefit from any additional physical therapy services. I felt ( I am an RN) that the home health nursing services would not benefit my dad either. The Corporate Brookdale kept reassuring me that it would not cost my dad a dime to receive these services because the home health charges would have been filed towards his health insurance. Filing unecessary medical charges is considered INSURANCE FRAUD. Corporate Brookdale kept calling me and mailing me forms to initiate these home health services, even though I told them we did not want them. Secondly, I gave 30-day notice to move my dad from Brookdale. His monthly charges is paid via autopay. I gave plenty of notice to cancel the autopay, as dad was moving out the 7th of the month. The administrator said she would cancel the autopay, so I would pay the amount owed by check. Guess what, Brookdale went ahead and withdrew the total monthly amount. I notified the administrator a week ago. We have received this month's bill showing a credit balance, but my dad still has not receive the money back. This is unacceptable. We liked the staff at Wooster Brookdale, but Corporate Brookdale has questionable actions.

Things have been very pleasing - except for the refrigerator!

This community has a great activity director and very good maintenance group. The food is not good.

Tour guide never said hello to residents as we passed. People seemed not engaged. The Main Street idea was nice.

My first impression when I walked in was not good and it didn't get any better. I would not recommend this facility to anyone.

Although the care and staff at this community appear to be excellent, the rooms and common areas are dark, worn, and frankly depressing. I also noticed that there were only a few men residents.

The menu needs improvement. Sometimes they serve sandwiches on white bread with potato chips for lunch or dinner, hot dogs and slaw, or something else that is not nutritious or very tasty. They need to have meat that is easy to chew for those elders with dentures and plenty of vegetables. They advertise alternative meals available, but are very limited. They do not keep the residents rooms very clean. They advertise they clean once a week but do not realize the residents often can't see well or have trouble dropping things, crumbs, etc on floor and need vacuuming more often, not sure they clean the showers weekly. Location and rooms are nice. Could beef up activities a bit too.

We are still wondering if this is the right step for us. Brookdale rooms too small for 2 people. I may not have made it clear I was looking for both of us.

To far from our home. Was told by one person that when it came to end of life we would have to move my mother in law. When I received a follow up call was then told we would not have to move her that they would keep her through end of life.

Friendly staff. With elder residents who may commonly have neuropathy in fingers, etc sometimes they drop crumbs or papers in room and no one comes to vaccuum or clean floors daily. They say they clean once a week, but this is not enough for this population. Not sure they clean bathroom weekly ,items don't look to be moved. The monthly rate is comparable to other places but just the nature of Assisted Living would imply that some assistance should be included in the price such as dressing and bathing without it being an additional care charge. To pay > 100/month for just assistance with 2 showers a month is a bit steep. I like the size of the facility, the layout and the roof over the drive through in front door to protect from rain, sometimes long waits to open door for waiting guest and residents as doors remain locked until staff comes to open. Suggest having person near front at least from 8am to 8pm and then after those hours may not need someone so readily available. This is a huge change for the residents to move to assisted living and some psychological support services would be helpful.

Accomodations were ok with standard kitcghen but super small refrigerator. No patios for dog. Messy arts and craft rooms, nothing fancy, few amenities.

Older facility. Most areas carpeted which harbors odors, to include urine smell.Living quarters small.

We have already moved my mom. She was there around 45 days. She just wasn’t happy there. We are moving her to another location that you referred us to and we visited. She will move to [removed] later this month

Really expensive. Shared rooms offer no privacy for one person. The food is good. The staff seems friendly. You never know what time a doctor will show up. They may put your loved one on medication that you have specifically told them not to give your loved one.