Brookdale

Things have been very pleasing. Except for the refrigerator!

This community has a great activity director and very good maintenance group. The food is not good.

The stay and facilities have been ok. The facility has over charged for services and we have been fighting for months to have them corrected and credited. Arbitrary withdrawals are made from accounts that do not match invoices. Other withdraws/invoices have been more than the original signed/agreed to rate. Rates for services are much higher than other facilities. Standard rate looks good until any service is needed. Can not get a detailed invoice by personal service.

I liked that the community was small and the staff were kind and helpful. Katie did a wonderful job with the tour and providing information on the cost and services. The only downfall is the carpet is worn out in the building and there were a lot of odors. I hope that the corporation that owns Brookdale will update the building without increasing the cost of care.

decent place - I really liked that they have many long-term employees and they knew all the residents and everyone looked happy there - but too far of a drive - out of consideration

Although my family member has only been a resident at Brookdale for a short while, I feel the adjustment to the new living arrangement has gone pretty well. While there is no such thing as a perfect environment, the staff seems caring and pretty concerned about the social and cognitive well being of the residents. The activities are run by people who seem well trained and love what they are doing. But what I will also say is that perhaps more attention should be paid to making sure residents who may have incontinence issues are serviced more frequently as such issues can lead to health problems and, needless to say, unpleasant environmental odors. While certain jobs may not be as pleasant, such as servicing incontinent residents, they are an integral part of day to day operations and require professional and compassionate people to perform them. It would be great if those type jobs were among the highest paying in the field; but regardless of the low pay status, it benefits all when duties are effectively performed by people who truly believe "do unto others as you would have them do unto you."

Bookdale is very short staffed and has large turnover of caregivers. The kitchen is slow and serves a lot of processed foods. I am in a 1 bedroom and the living quarters are adequate with a large bedroom and closet. Would be nice to have a larger bathroom.

Property is nice but dated. Available rooms would be located too far from dining and Activities.

Nursing home feel. All areas are locked so they could be together most of the time and yet have separate rooms to sleep in. Staff was so very friendly. [Name removed] was wonderful. Pricing was really good. Considering as possibility. Depending on dad wanting to pay more or less.

I know this company and their model from touring in Ohio. I anticipate this place may be too big, a little too luxurious a facade, and probably too costly for our needs (unless all care is included in their pricing). We can inquire but that’s my initial reaction

We would not recommend, what was "sold" is not what is provided. If you are considering this place definitely get EVERYTHING in writing as literally every "service" is vague (maybe purposely so they can charge more for everything)and what the salesperson tells you is Not what you will get. If your loved one needs extra care hire your own outside caregiver to come in. Huge disconnect here and the "Health and wellness" manager is not only not trustworthy but is disconnected an unaware of the needs of residents, we were not notified of health changes and falls, have to constantly remind them of "services" that are being paid for but not done. Its a big job here to keep an eye on things and remind care-givers etc of what our loved one needs. This is a place for mobile independent elders NOT for those that need a lot extra help. Also the billing is ridiculously difficult and never right,everything is generic and vague as far as "services" and even the billing dept. admits its very hard to understand charges.

We loved the smaller size of this community and fewer residents so that our mother would not be lost in the shuffle. The exterior has been updated and they have plans on updating the interior in August. We loved their garden area and resident bunnies, turtles, and baby birds. However, in it's current stage it is lacking.

They live here. Quality has declined rapidly

We would not recommend, what was "sold" is not at all what is provided. If you are considering this place definitely get EVERYTHING in writing as literally every "service" is vague (maybe purposely so they can charge more for everything)and what the salesperson tells you is Not what you will get. If your loved one needs extra care hire your own outside caregiver to come in. Huge disconnect here and the "Heath and wellness" director is not only dishonest but is completely disconnected an unaware of the needs of residents, we were not notified of health changes and falls, have to constantly remind them of "services" that are being paid for but not done. Its a full time job here to keep an eye on things and remind care-givers etc of what our loved one needs. This is a place for mobile independent elders NOT for those that need extra help. Also the billing is ridiculously difficult and never right,everything is generic and vague as far as "services" and even the billing dept. admits its very hard to understand charges.

The rating is for mgmt and how the place is run not the staff who for the most part are caring and friendly although there is a language barrier with some. This is a place for independent mobile elders,not for those who need extra help...it won't happen. also the "health wellness" woman is very disconnected from care givers etc and her answer to every issue is for resident to pay more. What is "sold" by salesperson is not what you get here, we would not recommend and are in search of another place. A very confusing frustrating experience for us

We got to Brookdale just a bit late & met with [name removed] who seemed a new hire. Her child had caused some disruption at home so she was somewhat flustered. She immediately called in [name removed] who was the memory care mentor & trainer. We had also visited this place a few years ago & had decided not to place Our loved one here. Call it a feeling but the place was not as clean as other facilities we have visited. We did however like the flexible hours that Our loved one could dine & sleep. We had an option of the same room we had been offered a few years back but it would not be ready till mid July. They had not updated many of the bathrooms like they said they were undertaking on our last visit a few years ago. They needed updating then. They had less staff per resident than what Is provided currently. The patios looked unkept & were dirty. We would also have to hire outside home health care here for emergency care & specialized RN care for our loved one. Not the right fit for us.

Took a tour on Sat. the 29th and they were already full. My perception was that it would not of been a good fit anyway. It was small, old and felt like a nursing home. They were friendly and everyone looked well taken care of.

Some people give you help here some don’t. Some people are rude. For the few that are nice it is ok. The rooms are nice. The activity director is nice. You do lots of activities. The food is usually pretty good. The kitchen people are nice. They have a beautiful river view with shade to sit under. They show favoritism here. Not all rules apply to everyone. If they did it would be a lot better place. Everything is not equal. If you want a nice place to live I would try it

Doesn't have levels of care so everyone pays the same cost but it's so high it would wind up being more expensive than Oak Hills except at the very highest level. The rooms are very small and the semi-privates offer no privacy. Most importantly, there were very few residents in the halls and they all seemed unhappy, isolated and alone. BDT is at the bottom of our list.

Could be a 4 star. Only 1 vacancy. We sat down for a get acquainted and only one level price and would depend on what other needs he needed. Not really priced out. 29 units with one RN and CMA's. Was a concern for me because they would bring in more on a needed basis. Wasn't clear on there ratio of help per patient in a normal setting. Very polite. Could work if my father was more ambulatory.