Brookdale

My wife and I went over for Thanksgiving and the community took all the plastic plates and threw them in the trash rather than the recycling, which bothered us. We don't get notified of things unless there is a problem and because of the Covid-19 pandemic, they haven't been sending the residents to the hospital in ambulances as much.

There are not a lot of choices in the area for memory care. The head nurse was helpful. The Director did not advocate enough for my dad and did communicate enough with us. We brought in a private caregiver at our expense to help. The level of care in the evening and weekends went down significantly.

It is a decent community. It needs some updating on the interior and exterior of the building. My dad liked the food. My dad was in a studio which was adequate. They have some outdoor space for the residents to use.

This facility is older and the rooms did not look updated or in particular good repair. We had a Facetime tour and again the building inside seemed a little dark. This seemed very so-so.

My father's room was often unclean and there was often an odor. There was one aid that took care of my father who was particularly exceptional and she gave my father great care. They didn't do a good job monitoring how my father was reacting to his medications. We liked how they had Christian music and TV playing in the common space. They did also play a lot of old music from my dad's era and that was nice. We did not think Brookdale was worth the price. We felt there was a disconnect with the physician and LPN especially in regards to monitoring the residents' reactions to new medications.

The community is usually very clean. On the whole, the staff is pretty friendly. Out of all of the staff that have worked with my husband, all but one have been very nice. I do wish they would be more communicative with me about his care more and occasionally, things do go missing from his room. The food is not very good and it seems that most of the time the residents don't eat the food all that much. Because of the food, they have struggled with maintaining my husbands dietary needs. On the whole they are good, but on some occasions, it seems like they don't have enough training to deal with certain situations. It does also seem like they should provide some more supplies than they do. The room he is in is very nice and it does have a nice bathroom attached to it. They used to have someone come and sing every weekend to the residents. I don't completely think we get our money's worth from the community.

The woman from the sales team was very wonderful and very helpful. The director of nursing I am not super impressed with. We do seem to have to stay on top of them to ensure my mother is receiving proper care. Their communication with us about my mother's care is very lacking. We don't get any communication from a corporate level regarding Covid-19 cases at their specific community, we really do no know what is going on in the community. I think this community would be much better for more active seniors, and not so much for those who need a higher level of care. They haven't done much to keep my mother engaged or involved during the community lock down. We do not think this community is a good value for the price, especially considering the lack of care and communication.

In the beginning, we told them that both of my parents had cognitive deficits. but they assessed my parents and they said they could meet their needs and provide the care they needed. However, six months into their residency there, the care went downhill and they couldn't provide the level of care they needed anymore. The nurse would call my family and say disparaging remarks about my parents. Then nurse refused to check my father's blood sugar every day. Because of these things, we knew we had to move them and find a more appropriate placement.

The staff was always receptive to talking to us any time we needed. They did a good job with taking care of my aunt and were always willing to help when we needed it. Overall, the community was kept clean. There were a couple of times, however, when I thought my aunt's bathroom wasn't clean and they could have done a better job with keeping up with her belongings. They did keep up with her medication well and always made sure that she was able to get to the dinning room for mealtime. My aunt wasn't always able to participate in the activities, but they did have things available for the other residents. The activities director was very good about keeping us informed about what they were doing. We definitely Brookdale was a good value for the price. The only issue I ran into was that I didn't think they had enough staff on hand at any given time.

Talked to [name removed]. Some reviews are pretty tough. AL and MC both offered. Have various levels for dementia, different programs for various cognitive abilities.

Brookdale employees work hard, I think sometimes they are understaffed, the food is mediocre. I also think that they don't have information with the tenants. I also think that the plants and the potted plants in the entry are not maintained. It's a beautiful building and should be "up-dated."

Sometimes my loved one's room isn't swept or the bed isn't made. Sometimes the hallways smell like urine as well. Some of the staff are not very helpful. If they were a little more open minded and took concerns more seriously, that would be a big improvement. My loved one doesn't get too much care, however you have to really keep on top of the nurses to make sure they they are getting the little care they do need. My loved one does need some coaching to get them to eat and it doesn't seem like the staff does enough of that. During the Covid-19 pandemic, we are not at all allowed to go in to see my loved one. Because of my loved one's mental state I think I really should be allowed to see them and make sure they are doing ok.

My mother loves the staff and those that work with her. The food is nowhere what we were expecting. Through the Covid-19 pandemic, they have been sending up menus for the residents to check what they want, however they often get her order wrong or the food they do bring is prepared incorrectly. They also often times do not bring food back up if she turns it down. The staff also does not clean the bathroom thoroughly enough. The price is also outrageous and increased again this year by quite a bit. As far as activities, they mostly just have 15 minutes of bingo and that's it.

The staff could not be better. They are always wonderful, caring, and loving. I moved here from Texas, 2 years ago, where I lived in a private, family-owned home and the contrast from that to corporate-owned is a shock. Corporate feels more institutional than home. However, that said, Parkplace has done a wonderful job of keeping us as safe as possible during Covid-19. And they do listen.

I have lived at Brookdale for 20 months. All of the staff and very helpful and pleasant.

Home is in Steamboat. Thank you for taking good care of us.

Some of the staff is good and some is not so great. We have had a hard time with communication. It has been really hard with the quarantine because my mom has memory loss and we can’t tell what is going on without being able to visit. The coordinator is trying hard to help with communication with the families during the quarantine. They have done a good job addressing the issues that we have brought to them.

They are not very clear about what they need with cleaning services. The bathrooms are never clean. Marketing team was good to work with. They were honest with me. I wish the meal plan was explained better, but the food is good and it comes regularly. They are who they say they are.

I think it is a reasonable price overall. I am having issues right now with wait times for care. If you are active and get around on your own it is okay but if you need more assistance there are some issues. The staff is good but I feel they are understaffed which contributes to the longer wait times. I was having supplemental care brought in to assist my mom but now with the quarantine that is not possible. The layout of the community is nice, the food is close to poor.

When we originally moved there, they never made it clear what services were includes in the price. We would have appreciated a price breakdown of services provided so we knew what to expect. The situation between the aides and the facility has been an issue. The aides are contracted in from an outside agency and they don't come when scheduled. We pay for three visits a day and they are not reliable. When they do come, they are friendly and good but since there is such a high turnover, the training isn't good. I would say that our experience with the Brookdale staff has been good. My dad likes his surroundings. They have many activities offered but they also seem to cancel a lot as well. The food seems average taste wise. They send meals to his room if he chooses not to go to the dining room, however, the meals aren't always what he has requested.