Brookdale

The nurses have been very friendly and helpful whenever I call. I recently have had trouble with communication with the executive team. I would recommend Brookdale Broadmoor. They do try very hard in taking care of the residents.

I think their assisted living is fabulous. Their memory care, I wasn't as happy with. In regards with memory care, I think the staff could use additional training. The rooms are nice, roomy, and updated for the residents.

We chose Brookdale North Euclid because it was a temporary stop for her and it was convenient to her house and our family. The cost was good as well. This facility is a converted dormitory, so the rooms were like a smaller studio, they were adequate for her needs. I would recommend others to take a look.

I would say don't go to Brookdale Mariana. The nursing staff and the aides have too much turnover. I feel they weren't professional. The communication was absent until there was a real problem with my loved one.

We chose Brookdale North Loveland because it was a smaller community, so we thought my dad would acclimate to that better. The staff members communication and the upper management was not up to par and what we wish it would have been. I do think we came in during a big change within the facility, so that could have played a part in it. Overall, I would still recommend the facility.

This community is in it for the money. When my mom left there, after only a month they continued to charge us even though she was not there. When we toured the facility the rooms they showed were strictly for show and not the ones we could move into. The bright spot was the medical staff they were excellent. I would not recommend this facility unless money doesn't matter

The community needs to be checking regularly to see if the residents are groomed properly and that rooms are cleaned. the room sizes were very good, and my loved one said the food was good. I would recommend this community.

We chose Brookdale Geary Street because it was open and big when you walk in. Other places we saw seemed closed in and shut off. The room sizes here were adequate for his needs, he did have a private room. The one thing that we did not like is that they had shared bathrooms. I would want others to know that the staff members here did their best and were friendly and helpful, but they are very understaffed. Overall, I would recommend.

Due to COVID we were not been able to interact with our loved ones. When we did see our loved ones sometimes our fathers clothes would be filthy, and our mother looked like she needed to be bathed. We do think the activities were good, and it appeared very nice and was beautiful place. One other thing that was difficult was the communication, we would leave messages and they would sometimes never call back.

Very caring staff, established building. The two bedroom unit had two seperate bedroom doors allowing individual privacy for my mom & dad. Shared bathroom with walkin shower. I'm looking for housing closer to Crestview.

If you can go to the community each day to see your loved one, it is a great value. If you can't, it isn't worth the money. The community was using a shower in a supply closet, instead of the resident's bathroom. I didn't find this appropriate in finding the community doing this. I had issues with the community not cleaning my loved one's electric razor. I asked for this to be cleaned several times, and I even received the razor back dirty. The food wasn't good quality. All the food was either canned or prepackaged items. I had a meal with my loved one and it was extremely salty, I even noticed other residents with swollen legs days after.

My main concern was that the price did change quite a bit. They did not want to really discuss pricing until we were ready to leave. Lots of turn over in management which made it harder to communicate. No one knew our name and it was not personable. I would not recommend this community

Brookdale Meridian is a memory care community. I believe they could have had more engaging activities for the residents, instead of listening and watching the TV of songs with a singer. The residents had since this before. This wasn't the best experience for my loved one, from what they had said. The room was lovely, colorful, had plenty of space for my loved one, clean, and new looking. The food seemed ok.

They keep us safe from the virus. They seem to care about us.

I have lived in this community for 3 years and find it very nice. People are friendly. Need to help the homeless.

There is a real lack of communication or transparency with the staff members and that is including the director. It is not very personable meaning they always want to respond over email and not over the phone. It seems like they really only care about the money.

We chose Brookdale Evesham because of the location, she is very close to me. The room sizes here are average, she is in a one bedroom studio and it has a kitchenette. In the beginning she enjoyed the food, but since COVID it has declined. I would recommend it because it is a safe secure environment for your loved one.

There are no RN's only 2 LPN on sight. Some of the aides seemed to be interested in the residents. There were other aides that were just looking at the clock. The community tried to take the residents out to lunch prior to COVID, once a month.. Depending on the level of care your loved one needs, be cautious. In the beginning they tell you how great and wonderful they are. The tour showed us around. However, after my loved one moved in there was no communication. I feel they need a communication class and risk management class. I had a virtual visit, and say my loved one was sick. On [date removed] I told the community that my loved one needed to be tested for COVID. Within 6 hours my loved one was in ICU. The community wasn't wearing any masks. On [date removed] they had 15 residents and 16 staff test positive of COVID. There was one death in the community from COVID. The community packed everything up for my loved one. I had to have a friend pick up the box of my loved one's items and deliver it to other community which is 30 miles away. I wouldn't recommend this community to anyone.

My loved one hasn't been happy there, but I believe this is because of the COVID restrictions. Due to having to take my loved one to an appointment, my loved one had to wear a mask for 10 days and be isolated. My loved one didn't like this at all. My loved one would like to be shown how to do things in their room, and not just have a button pushed. I don't like to see my loved one unhappy. The community came across so cooperative and friendly on the tour, but they are not as communicative to me as they you used to be. I have to send a few emails before I get an answer to my email. They don't have an activities calendar right now. When my loved one asks questions, my loved one gets a different answer or no answer at all. I wish there was even just an activity once a week for the residents, it could improve my loved one's outlook. My loved one has been walking the hallways for exercise and has another resident to walk with them. I feel that I shouldn't have to go to the director or assistant director for assistance on the hair salon to get the information. My loved one has told me that there are other residents that have said this is the same at other communities as well. Overall I want my loved one happy. The community is working on a policy for a family member to go in for two hours to be able to see their loved one. I think this might improve my loved one's demeanor. My loved one enjoys the food, their only complaint is the large portions of food.

The community makes an effort to make the activities available for the memory care unit and to keep the residents engaged. My loved one is in the memory care unit. The activities can be hard in a group environment. The community has really worked with my loved one on a one-on-one environment. They found that my loved one enjoyed golfing, and they have set up a putting area for her to do in her wheelchair. My loved one thoroughly enjoyed this. We wanted to have a medication stopped being given to my loved one. This was hard for this to happen with the breakdown of communication.