Brookdale

We chose Brookdale Mandarin at the time because it was the only place that had a kitchen and I thought that would make the transition easier. Everyone has been very nice and their apartment is great. We have had some issues with communication from the nursing staff. I find I do not get responses very quickly which is hard because I live out of state . I know they are trying their hardest in this difficult situation.

I would not recommend this community.

From the times that we have been able to visit the meals do look pretty good as well as the activities they offer. However, since joing the community we have noticed there be quite a bit of staff turnover and the communication is not consistent it tends to lack.

We were not allowed to visit all that much due to covid but the cleanliness of the community was good. When our loved one was there he fell and we were not notified, and we did not think we were ever going to be notified. When we saw the bruise and knot on out loved ones head we brought this to a worked attention and they said they were going to call us on Monday which was two days after he had fallen. So not only we were not initially notified, we felt like we were liked to. Everyone there was friendly, but some of the aids could use more common courtesy.

There was 0 communication with this community, I could not get them to respond via phone or email and we received 0 updates. I would not recommend this community to others.

My loved one was very unhappy here. We brought photos of other loved ones to put pictures up in my loved one's room. The staff didn't put the pictures up and the television set up and it wasn't. The community charged us a high fee after moving out after three weeks. The director was lying to my loved one. This was a terrible experience for us.

Ratings answered above

Older property with limited campus grounds and no perimeter security service. Extremely friendly staff and ample activities for the residents. They do have RN on campus most of the time. Older property and more remote from where we live and work. Better options for us in Madison / Ridgeland.

I chose Brookdale Skyline at the time because I was here 2 times for rehab and it was great. I figured it would be the same to live in but it wasn't. I do not think it is up to par, I don't think the staff care as much as they should and it was very expensive. I would not recommend to others.

This is better than the prior place we tried before. There are still issues, and I think it might be an issue with memory care issues. I think the one-on-one care could be better. The pandemic also complicates matters.

The staff members that we encountered were friendly, but we were disappointed in the care services. It seemed like at times they just gave up on our loved one. When it came to the food, our loved one did not like it and sometimes did not get enough of it.

It seems like they are always confused the communication is not good, They currently do knot have a health and wellness director. My loved one says there are bugs and they are not keeping up with general cleanliness. I would not recommend this community right now.

We chose Brookdale East Arbor because it was a locked and secure facility and we were urgent about finding a place quickly since she was just starting to roam around. The room sizes here were just fine. I was not impressed with the food quality at all, it was more commercial rather than fresh made foods. My mother had to go to an acute care facility from here because they had screwed up her medications. Overall, I would not recommend.

Some of the staff members are friendly and some not. When it comes to the value it is comparable to other communities. The rooms they provide for the residents there are small.

Rating questions answered above.

The prices go up a lot every year, and I don't feel she is getting any better care. I feel they are taking advantage of the situation we don't have a choice in. I would recommend it but the price is very concerning.

I would tell others that if you have a loved one seeking memory care, it is a small area with limited outside access. The other thing we have experienced is turnover of staff members, since she has been here there have been 3 directors of nursing. Despite the issues, she continues to want to stay here. The staff members here are very nice and the facility itself is pretty. If I call and need something they are very helpful and communicative.

Brookdale seemed to work out the best for our needs at the time that we were looking. It was good at the beginning, but we have not been super pleased just with everything that is going on now, I am not sure the value is there for the amount of money that we are paying.

The community was willing to put restrictions on a senior community but won't take the responsibility to make some changes. With Covid, they have not adjusted or engaged the residence since covid started. The communication was not the best and they couldn't guarantee that some of the services were being done correctly or at all. we also had a lot of issues with billing and being overcharged for services.

We chose this facility at the time because it had the availability that my mom could have her dog with her in the room while she was a resident which was a major importance. The room sizes here were pretty good compared to others we looked at. I would tell others that in their memory care area, any resident that might be approaching advanced stages of Alzheimer's would not be a good fit.