Brookdale

We toured this community and the facility was older and did not fit our needs.

Based on our tour, I thought Brookdale was nice. But it felt too sterile. They were pleasant, but a little too impersonal. And it just didn't compare to the residential care home we looked at.

The community made a lot of promises during the sales process but a lot of those promises did not happen. I think the community could treat the residence with more respect and not just tell them things to appease them. I would not recommend this community based on my experience.

Our family was able to do a virtual tour and it was just pretty difficult to get a feel for the community, and clearly see whats all going on.

Wellness Director, [name removed] is wonderful. In past years housekeeping has been awful. I have had to complain many times of the dirty smelly room. Of course, I have not been able to check the room in over 1 yr due to covid limitations.

I think the main issue I have is they're not very medically oriented. You need to have a family member who can stay on top of the medical components - the therapies, making sure they follow through with doctors, medication changes - all medical components. On the dementia side, they weren't able to provide as much as they said they were going to be able to. They made it seem like it was a strain to have someone with a higher care level than marketing made it seem, and that I attribute to a patient to staff ratio concern. They went through a lot of changes with their business staff, and as such it's been four months, and I'm still waiting for a refund after moveout. So they're not on the ball business-wise. They lost marketing, they lost their executive director. It's unsettling what they're going through right now. When my loved one was transferred to the hospital, they immediately told the hospital they weren't taking her back, but they never had the courtesy of letting me know. They simply didn't want her because they could not maintain a care level as promised. I feel that they wanted the income of having a high care level resident, but they didn't want the long run of having to provide it. And it's very expensive. They have what they call a community fee, and I don't feel like you get your money's worth at all. It should have been lifted during Covid when everyone was being kept in their room anyway and there was no "community." But the patient care staff was extremely kind and warm, and helpful and hard working.

I would say to find another place for your loved ones. Before she went here she was in the hospital a few times. The last time she was there she kept falling out of the bed, according to the staff.

I would tell others to beware of Brookdale Rosehill, check it out thoroughly before you moved your loved one in here. We were not impressed, it is a big corporations and that is how they treat their residents. The administrative staff never returned calls or emails, so they were not good with communication. I would not recommend to others who are looking.

Watch things really closely in the beginning, because the squeaky wheel gets the oil. They didn't have enough people helping my loved one, and he had many falls before anything was done about it. Care was definitely lacking at first, but they hired a bunch of people, and care has improved so much. The new staff are really friendly, and they do their job. They are being trained right. It's also always clean when I go to visit.

We chose Brookdale Tyler East at the time because I really liked the people I was dealing with, they were very sweet and made me feel comfortable. They gave us a tour virtually and showed us the courtyard and we were able to peek into the rooms, so we got a better look inside the facility than the others we saw. They said that I would be able to continue to come in once a week as a provider so that was important as well. They had nursing changes and then the new nurse was telling me I would not be able to come in which was frustrating and the rules were changing. I think that care providers need to be updated on the rules and then there needs to be communication about those rules between staff members. There were a couple occasions I was displeased with a certain staff member and his care towards my loved one. There was one time I was later than normal and when I went to leave I have to have someone let me out, I called many times and walked around and there was no one in sight. I called the director and no one ever called me back. It took me 20 minutes before I could get out. Overall, due to our experience, I would not recommend to others who are looking.

If it's for a short-term stay, it might be a good place. But try to find somewhere else for long-term. They will do a lot for you, but it's going to cost you an arm and a leg. Sometimes it would be 45 minutes to an hour before I was acknowledged after pushing my pendant. Activities were virtually nonexistent. There were several of the staff I was fond of. But I've since moved, and am much happier where I'm at currently. If I'd known it could be this good, I would have left a long time ago!

I would tell others not to move your loved ones in here, we have not had a good experience.

Brookdale sends our families newsletters and emails about all the activities, however according to our loved one they have had a couple of entertainment nights but has she has never been notified of them. They do let us set up 30 minute visiting sessions with our loved one, but that is really the only thing we can get involved in right now due to the restrictions.

Hello, although everyone we met was pleasant, the place itself, to me, seemed dark and dreary, and it reminded me too much like a hospital setting.

We chose Brookdale Jackson Oaks because the staff members sold me. The apartment sizes here were nice and our loved one had no complaints about the food. I would recommend to others looking.

We would not recommend this community to others, they try to make one guy wear all the the hats, and he is not able to get everything done. The paper work takes way to long to get done or not done at all and sometimes they staff members are to over worked.

I would be looking at other communities. My loved one is unhappy here. They don't give enough food to my loved one. The staff doesn't seem to care. I received a response to my addressing the concerns of my loved one that my loved one could move out of the community. There aren't enough vegetables with the meals. It is a lot of starches.

I do not like how they are handling covid, the residents are all quarantined and they are providing no activities so residents are sitting in their rooms and there is no variety on their food menu.

I would recommend the community. It was a clean community. I was frustrated due to no initiative by the staff. I wish they would have done more on their own for my loved one.

The community seems to be gear too early memory care and not so much late-stage memory care.