Brookdale

[amount removed] per mo., shared rm, bring your own bed...

The times we go visit my loved one they aren't changed enough by the staff. We are unsure if the community is assisting my loved one with eating. The community is nice and the staff are friendly. However, the care needs to be improved.

Both of our parents had covid which we are not blaming Brookdale whatsoever, but they quarantined our loved ones for so long a little over 3 weeks. For someone with dementia in that type of situation our mother just declined dramatically. The care was just not what we had paid for, not what we were expecting and a little disappointing.

The community is having a hard time with staffing right now. The community is very neat and clean and low-key and caring. The staff is very friendly also. I would recommend this community to others based on my experience.

We toured Brookdale Monroe and were not as impressed with this facility as we were with some others. The location was also too far away for family.

very small facility - only 100 apts - also expensive.

Our loved one is in the nursing unit, so I can't speak to the other levels of care. Know that you'll need a whole lot of money. We pay a high monthly housing fee, but then we also received several thousands of dollars in bills for additional care. They told us our loved one was a flight risk and required that we pay their outside contractor an hourly rate to supervise him. But that person wasn't even there when we would come to visit. We've only been able to have supervised visits in a designated space, so I can't say if they're changing him properly and things. His appearance is well maintained, but they're not putting his hearing aids or glasses on. That doesn't allow for a quality visit. When I brought it up, they brought his hearing aids and glasses to us in a box and didn't even put them in for him. When you do ask questions, it's a very limited response. You don't get a lot of answers. They've not provided any assistance in navigating veterans benefits and things of that nature, and it made me feel like once they get you in there, they just hit you with the bill and that's it.

She said that the meals are very hit or miss that has been the biggest complaint. Aside from the food she is reasonably happy here. It is kind of old and run down but they have renovated a lot of it but the windows do need to be redone. They personal air conditioning units in each room and they are very loud.

Very large facility. Felt too big and somewhat impersonal. No outdoor space for the MC residents to go to.

The selection of staff was excellent. However, the facility was greatly understaffed. My freind had a lot of health issues, and we paid extra for additional help, but we didn't get that help promptly. So it would be a great place if you were fairly independent and just needed a little bit of help. But not such a good place for someone with more health issues and needs like diabetes or someone who needed help walking. Outer common areas were very clean, no smells or anything, but we had some problems with teh lceaning staff keeping my freind's apartment clean. The facility is fairly nice, and the staff are really freindly. Ther ejust aren't enough of them. Part of that might be related to the pandemic and having problems finding people to work, but we paid a premium for extra care. and felt like she wasn't getting the care we expected for that.

We made an unplanned visit to Brookdale and was very happy with it. The whole building complex was spotlessly clean, the staff was super helpful, the meal menu looked interresting, and the residents all looked happy. The floor plan was comfortable, and each room had 2 sections, first a living area with a corner kitchenette, and a healthy bedroom with a small but adequate bathroom and nice shower. The living area was small, but could hold a love seat and reasonable chair. All meals come out of the main kitchen corporate dining room and , so the little kitchenette was big enough for snacks and an occational breakfast. Very cozy sun deck area and back yard. Out of a 5, I'd give it a 4.8 easily.

Coming from another Brookdale, I was really interested to see this one. But I was surprised that it didn’t seem all that clean, and it felt a little rundown. The carpet was all run and dirty. The rooms had little add-in kitchens, which was a great idea, but they literally took old kitchens and placed them in the rooms, so the moldings were broken and the appliances were old. It needed some hefty updating and cleaning. One of the wings smelled like urine. The grounds were just okay, with no real big place to go sit. To top it off, their prices were ridiculous, so much more than the other Brookdale. The activities guy seemed awesome and energetic though, which I was excited about. And the girl who took us around was very nice, but I got a little bit of a BS feel from her.

The food is not good, and it's so salty I can't eat a lot of it. If you have any dietary needs it's not good. We've been here a short time and already moved rooms because we were ready to give notice and they were trying to accommodate us. But the new apartment has no screens on the windows, no towel bars in the bathroom, and one of the shower doors is broken. Cleanliness could be better. The community washer and dryer was just filthy and backed up. The machine where you put the bleach in was green. So just really check it out and don't take their word for it. If you can get a resident alone, ask them what they think. I've been trying to give them the benefit of the doubt because they're short-staffed. Everyone's friendly and smiles and talks like they're your best friend. Most of the residents we've come into contact with have been nice and friendly and eager to get acquainted.

I think someone who could move around and take advantage of all they offer would do okay here. But my loved one's health was very poor, and they weren't' able to give her the attention she needed. I think the problem was she shouldn't have been placed here with her condition. The staff in general were fine, and it was clean. But I think the nursing could have been a little better and more on top of things.

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.

Was too far from family and doctors. The outdoor area for the residents was not very big, no shade, and noisy. Staff very friendly.

My mom has never participated in any outtings, I'm not sure why she wasn't included in any of them. My only surprise was how the rate would change. From providing gloves for staff, wipes, briefs, soap, shampoo, toilet paper, if she needed a lift to help move her out of bed. If she needed help feeding herself. And the hospital doctors didn't have an issue with sending her back with such restrictions even if we were confused with the new restrictions because she would be eating just fine at the hospital. So all these "new" personal care rates kept going up and up. But I was put at ease by the admin. Of the home that my mom's personal care rate could only increase another $213 a month until she would be maxed out. I am not happy about this act. It added an additional $1,200 a month. While being fed, 4 to 6 residents sat at a table to be fed by 1 aid. So you know my mom's food was no longer warm when it became her time to eat. It's a business to make profit at our loved ones expense.

Their staff needs significant additional training, both administrative and clinical. That's the main thing. My family is all medical professionals, and each time we went there, we witnessed the same staff members in similar positions not doing their role well, in terms of lifting and gate transfer. Those things were not done appropriately, and could have caused more damage than the help they were trying to provide. There was really poor communication around medication, which could cause missed doses and overdosing. No one was on the same page. Communication in general was very poor, between themselves as a team and also with the family. The staff is really nice and well intending. I just think they're not very competent and lacking in training.

We chose Brookdale Creve Couer because we visited and I knew someone whose parent lived here so I had a referral. Also the sales rep is very friendly and thorough and you can approach her for pretty much anything. They are currently short help in the dining room and it takes a long time for them to get food and then it is cold when served. They do really care about the safety and security of their residents, during covid they have been very cautious. If there are any issues the administrative staff are very responsive. I would recommend them to others looking. .

I didn't care for the community. The community told me a specific amount of money and then they took more money than they promised. My loved one liked it here. I wasn't happy with the misinformation of the fees. They charged extra for medication distribution, and all the extras was more money than promised. My loved one didn't like the food and was always complaining.