Brookdale

It wasn't the right facility for my loved ones. The tour was not what I was looking for. The other facility we went with had a more homey feeling. We also felt like there was an odor.

They were short of staff. They also were not very attentive to the residents due to the shortage of help. The people were very friendly there just weren't enough to take care of all of the residents. My loved one also was not fond of the food and there were no adjustments made or no explanation to my loved one about what she was eating due to blindness. Which i feel all leads back to lack of help.

The community was in the middle of a neighborhood. There wasn't a lot of walking trails. The décor as dark in color. This seemed more of assisted living than Independent living. The marketing staff was interested in our family during the tour.

I did not get the warm fuzzies like I got from another facility. There is nothing wrong, it was just not the right fit for us.

I would recommend to find somewhere else. The staffing issue has not been the easiest to deal with. The care services lack due to the staffing issue. They are great when there are staff however, every time I go there is a new nurse and it would be better to have some stability and the same nurse.

promised a lot and service was not comparable to promises . expect less than they tell you. We were told that they would do physical therapy with my loved and that did not happen.

For someone who needs assisted living, this would be a great community. If you loved one has extra medical needs you might look at a nursing home for them. The staff have been good to work with, with the family and the resident.

We toured this community and it was ok. They answered all of our questions but i felt like they were trying to get us to choose them vs telling us what they could do for my loved one.

I'm a little disappointed about the community, especially over the shortage of staff and care received by my loved one. I would like to see an increase of the number of staff members.

I would not recommend this community to anyone.

We toured during Covid, so they could hardly show us much of anything. We were only able to look in the windows at a sample room. And we got to meet with the director in his office just off the main entrance. He was very nice, capable, and gave plenty of information. But I really couldn't imagine moving in without seeing more of the facility.

The move-in process seems to take way too long to get your loved one acclimated. I would only recommend this community if you have a lot of patients or not many other choices.

The assisted living side seemed to be very good, staff and residents were extremely friendly. My dad was in the memory care unit and the night time staff to resident ratio was not very good. It ended up not being a good fit because my dad needed more care than they were able to provide.

I was not impressed with what I saw at Brookdale Conway. The people I talked to on the tour were just okay.

They have been very short staffed, so a lot of things are being promised without being delivered. There has been a lot of turnover with employment. As far as their food menu, it is very generic and I do not think they accommodate the residents as much as they should.

We chose this facility because it was recommended to us, the location to me is great, and the grounds are very pretty. The staff is very friendly and I do enjoy talking to them. no issues with the administrative staff [name removed] is always great with getting back to me promptly. My mom does have a cat so they are a pet friendly place. Her birthday was this week and they threw her a little party which I think was great, they even had a 2 man band that came in. There are a few things I feel that need to be addressed such as her medications so we are trying to get things figured out there. Overall it has been good and I would recommend to others looking depending on the level of care your loved one needs.

The most favorable part of their community is the friendliness of the support staff - the nurses, the receptionist, the people who are working directly with the residents. They seem to really care and have gone out of their way to care for my loved ones. But there are some issues that have needed ironing out with upper management. And my loved ones have been out of the facility more than they've ben in it so far.

It's very basic nuts and bolts care, with utterly no frills. Because of my loved one's condition, I have to pay extra for services related to feeding and mobility, and I don't feel that they've stepped up to the plate, despite the extra money I'm spending. I don't feel like they're very aggressive at all on those two fronts. I feel like if you're going to charge me, then do those things. Having said that, they did in my loved one when I was desperate and a lot of other places wouldn't even consider him. And they told me that if he was too far gone for their facility, they would help us find a different facility. We're reaching that point, but I don't feel like they've communicated that very well. Communication has been pretty terrible in general. He's gone on hospice now, and the difference in communication is not even night and day - it's a whole new planet, and so much better.

We were able to have an in person tour and our impression was that it was not terrific. They seemed more like they were geared more towards assisted living, and not independent living. Our loved one is very capable of doing things on their own and it seemed a little like a prison. Also low remarks when it comes to the grounds of the community.