Brookdale

The community is very clean and neat and the staff is very friendly. The food seems to be good and they have activities for the residence. The value is good for the location and I would recommend this community to others based on my experience

We chose Brookdale Skeet Club because they had an immediate opening and we were in a time crunch, he needed a place to go ASAP. It served its purpose and it was a bridge gap when he got out of the hospital. The main thing was the food was not good, the quality and variety and preparation were not good. They really did a good job working through the VA and the nurse was very good about my dads medicines and was very understanding.

I did a video tour with Brookdale and it was a nice facility. We lost connection a few times during the tour and I did feel a little rushed. The sales person was supposed to send us rates in the mail and I never got them so it would have been nice to get some more follow up from them. We went with another facility but we will be looking here for respite care again in the future.

It was a so-so experience. And ours was a very unique experience. My loved one was only there for less than 30 hours. They called me at 10:00 the night after he moved in to say he was having some medical issues. I told them they should send him to the hospital. I didn't think it was necessary for them to call me to ask for permission - I wish they would have just sent him. He then spent some time in the hospital, and then in a nursing home where he passed away. I don't think it was due to anything they did or did not do. I just didn't think they needed to call to get my approval to send him to the ER if they were that concerned. At move-in, we were able to go into his room and spend a couple of hours with him before he was to be quarantined for the first 10 days. The staff was okay. We just had very little interaction with them. The exit process has been okay. I just had to come by and pick up this stuff. They did charge a community fee of approximately a couple thousand dollars at move-in, and when I spoke to them about having it refunded, they said they would. But I only received a partial reimbursement. Through it all, there was just very little contact due to the Covid. I would say I don't know enough to tell what the experience would have been like had he been able to stay there, but there weren't any red flags in the limited experience we had in the beginning.

They are starting to bring back the activities which is great. Our loved one and family likes that this community has a lot of residents, it gives our loved one the chance to meet a lot of new people and make friends. We would recommend the Brookdale community to others, but there is room for improvement.

They are just starting to bring back the activities, and our loved one says the food they serve is just okay. The value is pretty expensive, we do feel like we are paying more then what we are getting. The community could improvement on their communication with the residents families.

The big reason we didn’t go to Brookdale Melbourne is because it’s affiliated with Wave Crest in Melbourne. And Wave Crest was HORRIBLE. They’re trying to overcharge me, denying that there were two other women staying in the same room as my loved one. Rarely did they come in to check on her. The staff was nasty, yelling and screaming at me. It was a very dated facility, although clean. A few people were very sweet, but overall it was just horrible. There was no phone in her room, so I couldn't communicate with her. When I called them, they would put me on hold for 30 minutes, and I still I couldn’t get ahold of her. They didn’t give me updates on her health and how she was doing. I would not recommend you put a dog that bit you into Wave Crest. The food was so bad that she lost over 20 pounds. Based on our tour at Brookdale Melbourne, it looked fairly clean, and the people there were very friendly. They offered private rooms, and the rooms were very clean and nice. It's a pet friendly community. So even though there were no big red flags based on our tour, their affiliation with Wave Crest was a huge cause for concern.

ratings above

Our family did an in person tour with Brookdale, and it was just okay. It was a little to in depth, a little long. Also the cleanliness of the community was not as good and not really what we were expecting.

The community is very nice. Make sure to shop around and get as much info as possible and make sure you do your research into any community. The memory care unit is very good. I would recommend this community based on my experience. The state of Florida is very aware of their senior living and it was a great move to Fl.

We toured Brookdale Portage and we did not like that everything was done in units rather than being open to all residents. Also the rooms here were smaller than some others that we looked into.

There was no activities during the time our loved one was there, and our loved one had Alzheimer's and we asked if they could take care of her and they said absolutely most certainly yes and they were not able to. Our loved one would call in the night panicking, and we found out afterwards from her neighbor that they would see her walking around at night. When we brought this up to the head lady in assisted living she quickly shot down our concerns and did not return our calls. They also charged us enormous amount of fees, and it was just not a good feeling we could not get her out fast enough.

We chose Brookdale at the time mainly because of the all inclusive pricing and just the conversation with the director about the quality of care that he said they could provide. After we got him here, there was a lot of inconsistency in what the director was saying vs what the nursing staff said they could provide based on his condition. We were here during covid so he was not able to utilize everything the facility had to offer.

Definitely keep track of everything, from medications. Keep on top of them and make sure everyone is aware what is going on. Each shift and each care giver is like starting brand new, every day twice a day. The communication doesn't seem to flow very well. Because of that, I'm not very pleased with teh care. The left hadn doesn't seem to know wha tthe right hadn was doing. The staff were very friendly, but I wish they would have picked up the phone sometimes. There was a time my loved one fell, and they didn't call me, and kind of giggled it off as unimportant. I talked to the director about. I wasn't very impressed with her either. I understand that she can't have a personal personal relationship with everyone. But she didn't act like the residetns were people with familie.s It felt more like lip service to my face, and as soon as she turned around it was all business and who are you again? It felt like we just a paycheck to her. Most of the staff just seemed ill prepared for what they needed to do.

We did a virtual tour with Brookdale. It was very informative, but it was a recorded video tour so it did not feel personal at all and didn't make me feel like I would want to put my loved one here. Other places actually showed us around and we met staff member which made it feel more personable.

We had a virtual video tour during the height of Covid. Virtual doesn’t really do the job very well. It wasn’t that they didn’t do well. It’s just hard to tell. On the video tour, the residents seemed to be isolated on their own. Maybe they were doing what they wanted to be doing, like sitting by themselves in the garden. Or maybe it was to show social distancing. But the people at Brookdale were very helpful. They went over what a typical day would be like for the residents, and there was another facility we looked at that seemed to be more engaging for memory care residents. My loved one was still in rehab at the time, and the doctor was a lot more pessimistic than how things turned out. We ended up not needing a facility, but Brookdale stayed in touch periodically, and were very friendly.

There is no consistency with the care and it seems disorganized. There has issue care not being done for my loved one. Communication is not good. we have trouble getting ahold of people and they do not return calls. They make promises that they do not keep and it is frustrating. I would like to see a bigger effort made to engage the residence and keep them busy, and the care services need to be more consistent.

We chose Brookdale Clinton mainly because of the convenient location. They seem to have plenty of activities going on and are doing a good job with trying to get my mom involved in them. They do not charge for extra stuff that they could charge for so that has been nice. Overall I would recommend to others looking, they seem to be doing a fair job.

Sometimes they were very hard to get in touch with so the communication could be improved, however the staff members were always very friendly. Due to the covid restrictions the activities were shut down the entire time, but we did think we got a good value for the money. Our only other issue is that there was not really any security.

When I got there, the front door was broken, and you had to Arnold Schwarzenegger muscle your way in. There were some other maintenance issues that just put me off. The people there were so nice. I just didn’t feel like Brookdale had the same amenities as another place we looked at.