Brookdale

Our loved one says the food there is okay, and she seems to be happy in her apartment. It seems pretty nice. We would recommend this community to others, but with COVID we have just not been able to get a good vibe but they have been taking great care of our loved one.

no home is perfect, talk to others, and do your research. There are pros and cons to every community. Just be realistic about the care that they will receive. Make sure you voice any concerns and be your loved one advocate.

I would recommend you be very specific on the needs of your loved one. Also find out if they can really match their needs. Brookdale is willing to do whatever the care you need, as long as you are willing to pay for them. All care services are a la carte.

When we were able to visit the community the meals and dining service were very nice. The rooms are adequate for what they would need. We would recommend this Brookdale Cypress Station to others.

The facility was nice and the staff was also very nice. The cost was extremely high when her care increased they raised the price by $3000.00. The staff was all very nice and the front office staff was amazing. I would recommend this facility to others but understand how the pricing works because it's very expensive.

I signed up to have a room; however, they had to remodel the room. I wasn't satisfied with the remodel. The didn't have hand bars in the bathroom. I didn't want to move in until this was done. The community said my rent already started, so I never moved in.

The rooms are outdated, they need to be updated which was one of our problems. When we first signed the lease they made promises, and they had a problem fulfilling them. Generally speaking the food was better than acceptable, however the food portions were very small.

Find out what assisted living means before you go, Some of the staff were extremely nice, others not so much. The food was ok, and the room sizes were pretty decent. They were reasonably quick to respond to issues. I would recommend this facility to others

Look into the stability of the management before making your decision. The nurses and caregivers were great and did a great job taking care of our loved ones. The food at this facility was nasty, and the meals were sparse. I would recommend this facility if the management issue has stabilized

The rooms at Brookdale were more on the smaller side, and it seemed like the Alzheimer's residents were kept unattended. This community seemed almost dark, and did not have a warm and welcoming feeling. In comparison to other places it was more expensive.

We were pleased with this facility, and the community was very clean. Our loved one said that the food was alright, and the rooms were nice. We would recommend this community depending on how active the individual is. .

It has been a good experience overall with my father. The facility is understaffed and I couldn't recommend them right now. They have good room sizes, and the food used to be better, but it's ok.

There is high turnover in the community, and the staff is not as family-oriented as they were. I feel the staff may not have the support to provide the same environment before covid. I would not recommend this community.

Before COVID they had games nights, and weekly shopping trips. They also would bring in live entertainment and have church services on Sunday. Our loved one was only there for about a month in a half, they were just not well equipped to handle him.

Some activities this community has are bingo and arts and crafts. Before COVID they would take the residents out on outings. Our loved one loves the food, and the rooms are adequate in size. We would recommend this community with reservations due to their staffing levels.

Our first experience was great, so we decided to place our loved one for a second time at this community. The second time wasn't great. The room was dirty for our loved one. There were personal belongings that were missing and we never found the items. We had trouble with follow through of calls and the care of our loved one. Overall, we weren't happy with the care of our loved one.

It is an expensive community, and if are choosing this community make sure to read the contract with a fine tooth comb. Unfortunately our loved has been in and out of the hospital, and he still has to pay for all the services if when he is not there. However, he really enjoys the food which is important. The rooms are on the smaller side, but are nice and adequate.

At the time we chose Brookdale Nine Mile because of the care that they provided, they were one of the few facilities that is able to provide hoigher lifts. They also had a phenomenal sales pitch, but the bang for the buck is not there. I would want others to know that they are understaffed, the food does not appear to be fresh. we have also had to repeatedly ask for things we should not have to ask for such as toilet paper, clean laundry, etc. When you call to ask a question about your loved one, no one seems to have access to any information. They always say you have every right to feel that way rather than changing anything. Overall, I would not recommend this community.

We had a lot of communication issues with Brookdale Florence. They did not answer the phone, door, etc. They had a big turnover with directors and staff and the COVID situation made things very difficult, but it was very frustrating when we couldn't visit or get someone to answer the phones. Overall, we did not have the best experience here.