Brookdale

I would tell my friends that the community is fantastic. The nurses are wonderful, caring, the attention they give the residents is outstanding. You couldn't get better attention from your own family. The food was less than average according to family members of my loved one. The management at the time of move in for my loved one was horrible. The new manager is fantastic, she is training a new director. The manager currently there is a regional manager. The overall parent company itself stinks, lacks in communication, availability, and incorrect billing. All the bills I received had to be debated.

I love all of the staff members at Brookdale Palm Beach Gardens, they are very friendly. However, I am not thrilled with the memory care activities. Before COVID, they really weren't doing regular activities. My dad basically sits in his room all the time. The other issue is whenever I call, I do not get an answer and the mailbox is full so I have a hard time getting through. I do think they need to improve in these areas.

Our first impression of this community was we liked how quiet it was, the staff was nice and it had a homey feeling to it. The rooms were about average in size, the food was not bad. Overall it was okay.

Overall the communication at this community is good, our loved one participated more in the activities before COVID. We do think this community is somewhat outdated, the rooms are outdated as well. We did eat there a couple times when our loved one first moved in, and we think the food could use much improvement.

After our mother had moved in, we noticed the cushions in the main lobby had been soiled. However, the Brookdale administrator was wonderful with getting our mother in their quickly. She was very helpful and very accommodating to our needs. The rooms were very spacious, actually a little to spacious for the dementia care patients. Our loved one did not like the food at Brookdale, she found it to be cold a lot of the time and she wasn't eating well when she was there.

I would tell my friends that it is an ok place. My loved one didn't join into any of the activities. The community provided ice cream and bingo as some of the activities. My loved one fell out of the bed, and the nurses didn't know about it for a while. There is no motion detector for my loved one when they fell. I wanted her in this community due to my loved one falling at home. The residents should be monitored closer at night. They do have an alert necklace, but there are times the residents can't push this alert button.

My parents enjoyed the community of Brookdale Carriage Club. Their apartment was spacious and nice. Some of the services were slow and not timely. I would recommend this community for people who do not need certified nursing services. If you are truly independent great, if you need help, then I would not recommend.

We absolutely loved Castle Garden's, this place was absolutely beautiful. This community was spotless clean, it was wonderful. The overall value was good, however our loved one was only there for six weeks, and we had to pay that next months care services even though he was no longer there. Some activities they had for the residents were movie nights, they could play catch with each other, and watch nature shows. We never ate there but from our understanding the food was really good. When it came to the care services we were disappointed. Our loved one had fallen there. He had Alzheimer's and ended up needing more attention. We were told that the staff would take him to the bathroom on a regular basis, but when he would urinate himself we were charged an extra fee for every time the staff member had to come clean it up. Once our loved one vacated the building we had to pay for new carpet to be replaced, which we did not expect to happen. In the end our loved one needed more care than what the staff could offer.

Don't go there. My loved one has been in this community for the last year-and-a-half. Everything went downhill, such as food, transportation, activities. They stated they couldn't find driver. My loved one is very unhappy, and he was happy he moved in. In the last two weeks when I saw him he was upset about the food, and being stuck in the room. The food is being delivered to the residents' rooms at night due to COVID. We are able to see our loved ones by appointment only and limited 30 minutes. now.

Some of the activities they had for the residents were sing-a-longs, and trivia games. My mom hated the food. The atmosphere was very nice. One thing we really liked about this community was it seemed like they had a lot to offer, the place was always kept clean. The overall communication was lacking a lot, there billing practices were ridiculous, you never knew what you were getting billed. Getting any answers regarding billing or really anything was impossible.

I am very upset that outside visits have not occurred - my dad has had to be in quarantined 3 times and 14 days each time. The metric use of move cases to determine to open is absurd! We are testing more = more cases (positivity is the metric)!!! Indiana is a state at 7, below 10 is acceptable. There must be balanced somehow. People need to see their relatives outside a screen! Test more!! And you can play bingo with during COVID! This corporation protects itself. I've called regional reps - keeps going up the chain of corporate. P.s. we were at a low at Father's Day but couldn't get anyone to move them.

It is a decent place to have to have my mother but I am in the process of looking at other options for in home care. So far, I have been pleased with the caregivers. I chose this community for the location. I do feel it is way overpriced for what my mother gets. it is not an all inclusive price, therefore, I pay a high price her being there and charges on top of that.

We chose this community because of the proximity from the rooms to the dining room. My parents do not have to go outside to get to other parts of the facility. The food is good, right now they get two choices, but before COVID, there was more variety. The room sizes are good, my parents have a 2 bed 2 bath. My favorite part about the community is the nursing staff and care. They come right away if something physical happens. A downfall is I have made numerous phone calls at different times of the day on different days and never get a call back.

It is a very small building and easy to get around. The care can be good depending on the caregivers on that particular day. Some are wonderful , attentive, do exactly what they are supposed to, and go out of they way to do more, and some just do not. They seem short staffed since COVID, where my loved one has had to wait for assistance for up to an hour. I would not recommend this community to other families.

They are very expensive. It is a nice place. The food was okay. The room sizes and the layout of the community were good. The staff was very friendly. They had a small outdoor space for residents to use.

It is beautifully landscaped. Friendly people. Under normal times many activities.

You can't ever get a hold of the administration, which makes it so hard to communicate with the people in which you want to communicate with. The caregivers in the Clarebridge seem to be okay but they seem to be so under staffed. I would probably not recommend this community to other families. The food is mushy and repetitive, the same thing over and over. Originally, we chose this community because my sister liked it the best.

We left under not very good circumstance and we would not go back. The caregivers were kind and friendly but didn't check on him at night and he fell out of the bed. We chose this community originally because it was located close to son's office. I would not recommend this community to other families.

The food is not great but there is a lot of it. The person that comes in to clean weekly is not allowed to do much. They have been good during the virus keeping everyone updated. The interior is nice and the exterior could use some work. The staff is friendly and accommodating.

Before COVID things were better, now I don't think she is getting the care she needs. The building is clean but her room is not. It has been frustrating because her laundry piles up, her shower wasn't clean, her room smells like urine, there was jello on her carpet, and cheerios behind the chair. The reason I chose this community because was smaller and i thought my mom my mom would get better care in a smaller place. I like the director, the marketing coordinator, the staff are all very nice, and I think they like my mom. The charge extra for additional care services. I took her home and she has three bedsores on her bottom and she was so weak it was horrendous and she could barely get up. I reported this to Brookdale corporate as well.