Brookdale

they have kept my mom relatively safe and free from injury, including during 2020 (no one got Covid). have very frequent staff turnover including management. sometimes it's difficult to talk to someone on the phone, especially after hours. they do frequent over night checks and allow families to have a camera in the room (single occupancy). less resident engagement than I would like, not many activities, don't take residents for walks, maybe due to risk of injury, but I wish they would.

This community would not accept any occupants with mental issues. I immediately knew that this would not work for my loved one.

The staff were all very friendly, the administration was lovely and the sales gal we mostly dealt with was one of the main reasons for choosing Brookdale West, she was just adorable. They were all responsive and we knew going into this that we picked this community based on the price per month and that we might not get that same level of care our loved one previously had at a different community. However we ended up moving our loved one out mostly due to the lack of cleanliness. We did not feel that they cleaned regularly or enough. They lost a lot of our loved ones things and we know memory care residents are unpredictable but we had previous experiences with other communities and that was never an issue.

They have switched directors three times in about 6 months - now we like the director and the assistant director but the front desk staff are horrendous. They were not a good thing, they always made our loved one feel pressured to tell them where they went every single day and felt like they had to report every single time. It was just dark and a bad experience for our family.

My dad is safe, it is a clean place, and the staff really care about the residents. The only hiccup we are having is when we came in they said it was a certain price, but they cannot seem to get the billing straight. We keep getting extra charges and late fees added and nothing is getting resolved. I know my dad is getting great care here and that gives me peace of mind. The food is really good but I wish they had more activities provided and more outing opportunities for the residents.

Brookdale felt old, dark, and gloomy. They could use some updates to the community. The community has different care levels within it and this was a nice plus.

The staff is really good on making the sales pitch. Everything looked great on the tour, although you don't get to see the people who live there at that time. The facility looks wonderful. And then you get in and realize it was all a sales pitch. They did not do what they said they would do. It was not the lively, vibrant place they made it out to be. If your loved one is able do everything on their own - take care of their meds, move around on their own, and doesn't need much - it's not a bad place. But if they need help and assistance, it is the worst place to be. Everyone was very nice and professional during the tour, but after move-in, they just left him in his room. They would bring his tray of food to the room but wouldn't push it over to the bed. Or they would bring the food but not a fork. The floors were often dirty. And you had to run around trying to find anybody to help. The director seemed unconcerned when issues were brought to her attention. I was just totally dissatisfied with the whole place.

It's a decent place to live. My loved one enjoys the food as well as some of their offered activities.

I would tell others that covid might be tempering our experience. Maybe without covid it may have been a bit more positive. The responsiveness from the staff has not been 100% and I think that they are short staffed. Otherwise, the people are all very friendly and polite. We would still recommend Brookdale Brookhurst to others looking.

This location was too far away from where I wanted my loved one to be located .

They are very friendly but somewhat disorganized. It takes a few calls to get things straightened out. Activities are really limited. Only so many can participate at one time due to covid, etc. The dining setup is lovely and meals are wonderful. My loved one is really enjoying them.

Think twice before you move in here. I wouldn't move in here again. The food is terrible, they don't have a good cook. The food is either over cooked or under cooked. They just now got a recreation director, but we haven't have any events or recreational activities besides bingo. I would like to think that is due to covid but at this point I am not sure.

The facility was fine and the director was nice, he just did not read the audience well and we felt he made a few inappropriate comments. It was just not the right fit for us.

Never called us back. We came for assisted living tour and they took us through memory care. It seemed more like a nursing home. Too far from my home.

I would recommend you consider the needs of your loved one before placement. I have learned a lot of things during my loved one being here. I would recommend you ask questions and explore all the information you can before you place your loved one here. The community will allow for the staff to assist the residents with eating meals, as long as you pay for this care. It would be helpful for the staff to do a better job in catering to this need of my loved one then they currently do. The staff have tried to encourage my loved one into activities in the community. I think the staff is stretched thin. The aides are the least paid; however, they work very hard.

This was not the place for my loved one. We tried but my loved one needed more help and had to go to a community that could help more. They were awesome and tried to do all that they could do to help my loved one. There were a lot of activities and everyone seemed to get into it and participate. You would think it would be a bit nicer for the cost but they were going through covid and everything else they did try to help with my loved one.

don't take your loved one here unless you have lots of money. initially Brookdale led us to believe that our monthly bill would be [price removed]; they made it seem like their community had affordable and reasonable prices. when we first moved in my mom had little to no mobility, and we were charged [price removed] that first month for the additional care services. they have an ala carte type of package where they are charging you for everything. my mom asked to have a meal delivered to her room once, and they charged an expensive fee of [price removed]. they make it really easy to rack up a lot of charges here. in the middle of her second month, she was able to get around on her own and her mobility had increased significantly. they still charged us the same amount as the previous month, although she no longer had a need for extra staff or services. she's moved out now, but we haven't been billed for her last month yet. I do have concerns that there will be added fees and charges. I'm also concerned that they'll try and charge us for an additional month since we did not give a 30 days notice. there was a Covid outbreak where about 9 residents were positive. thankfully, there were no causalities or hospitalizations, and they were all quarantined. I'm unsure if those extra fees were on account of my mom having to be in her room for two weeks, and them having to bring things to her? if that's the case, its unfair because it's not her fault nor anyone else's that they caught Covid. according to my mom, the response time for the assistance button/chain was seriously lacking as well. sometimes no one would come, or they would take their time. for a facility this big, they could really benefit from hiring more staff members at night. my loved one only received one full bath within her 3 month stay, yet we paid for all of these care services and added on fees. I also heard that five other residents had left during our stay because they couldn't afford it. this place is expensive.

They're understaffed. The people are good, but they messed up my loved one's medication early on. And one morning they didn't have her ready for us to pick her up. Overall we've had a mixed experience. The staff are nice and friendly. The facility is clean. But you can just tell that they're understaffed. And their billing process is pretty confusing. Corporate has been contacting me for payment that's not even due yet. And things were on the bill that we were not notified would be there. They do seem to be responsive when I come to them with issues or questions though.

The community has nice and friendly people. It seemed that some of the staff was geared towards some residents that were less active, and our loved one was more active. This caused frustration for the family as some of the caregivers wouldn't work with the more active residents.