Brookdale

There was a COVID outbreak during my loved one's stay and they didn't let me know about this. This was disappointing to me to not be told about this and made it tough for my loved one to be at the community. My loved one fell during their stay and I feel that the staff weren't as attentive due to the pandemic. The staff seem to be friendly at the beginning.

I liked Brookdale Williamsville overall. The person I met with was very friendly. I liked the setup of the building. They had a community kitchen where residents could cook on their own if they wanted to, which I thought was a really nice feature. The entranceway and lobby were really beautiful and lovely, although the temperature was really cold in their common areas! But the resident rooms were smaller and had less privacy than others we saw, and they were more outdated than the common areas. Because of that, we didn't feel the value for the money was as good. We did consider them, but we were just blown away by the place we ended up choosing.

It was not the right fit for my loved one. We had no experience with senior living facilities previously and this was kind of what we expected to walk into. It just felt more institutional than we were wanting.

my loved one was here for 2 weeks and they could not handle his needs. They were not equipped to handle his needs. The price went up [cost removed] after my loved one moved in and we took him out due to this increase. The way in which they engage I feel is not always respectful. My father did not get the full experience he was technically pushed out from this community.

The staff members that we encounter are very pleasant and just lovely. Sometimes we have some issues with the communication and upkeep with the care team but nothing to concerning. The dining service is great but sometimes the meals are a hit or miss.

I would not put my mother in law back in the community. I would say to not go to this community. There are some staff that are good and there are others that could really use training.

The community is old, and they should update the community's décor. There is not a lot of variety of food; however, they may not have the option for the residents. This might be because of the pandemic. There is staff that don't know how to care for the residents. They community needs more compassionate staff to care for the residents as well. There are no a lot of activities offered to the residents. It would be nice to have daily or weekly activities available.

When they did their intake on my loved one, they had a very specific assessment of his condition, and they said they could take him and keep him safe. They knew he was a fall risk. Yet he fell a lot in their care. They wouldn't help him eat, and he lost weight. After a week, I brought him home because they insisted I bring in a 24-hour companion for him because they didn't have the staffing to properly care for him. The value would have been very good if they could have taken care of him. They were understaffed at the time, which I understand is a common challenge right now. The only positive thing that came out of or experience is they did do a major overhaul of their policies/procedures for their intake process to prevent this from happening to future residents. The facility was very clean, and the staff were friendly - I was just very disappointed when they said they could help him and then they couldn't.

Brookdale Echelon Lake just wasn’t for us. It was larger and seemed more like a hospital. Our preference was for a smaller, more homey community.

Good place but sometimes the communication is lacking. The activity coordinator is good at responding. I believe the follow through is not as good as it could be. They could provide menu calendar with the activities calendar for families to see what their loved ones have the options to eat.

The community smelled and was not impressed during the tour.

I think that it is not as nice as they present it during the tour. There is a lot of turnover of staff members which has been really hard on my loved one since he has to rely on the staff for a lot of things.

Our family had an in person tour and everyone we met was very nice.

This is an older community. I believe the community could use some updating with the décor. I would encourage you to shop carefully with your loved one's needs in mind. Look at the care and environment your loved one will receive and be in.

I would tell others to make sure to not bring really nice belongings such as towels because they will get mixed up and become community things. We have had some concerns with the quality of care and I have talked with the staff about these issues. The staff members are all very friendly and the facility itself is very clean.

My mom is happy here and we agree it is a good place for my mom for the situation that she is in surrounded by good people. The biggest issue we have had has been with the billing when they promised me things upfront verbally that have not been carried through with. Overall we are pleased with the care and we feel blessed that she is here.

Not the right fit for my loved one.

Due to the inability to hire the appropriate staff, the community has left a lot to be desired . Thanks to Biden, no-one wants to work.

Brookdale is getting very expensive to live here. The food is terrible.