Brookdale

This community was cheaper but I felt like it was a you get what you pay for situation. It smelled and it was not as clean, the residents were not as happy and there were a lot of complaints about the food. The staff were extremely nice but just was not the right place for my loved one.

I'm not happy with the care. I feel like they're short handed. They don't give you the coverage that you need when you need it. There's not a lot of one-on-one hands-on care. I feel like the staff do what they can. Instead of working on internal solutions with me, administration told me right off the bat to get a sitter for my loved one. They were fair in that they discounted the care cost. But they're just shorthanded. The facility itself is nice as far as looks and cleanliness. It seems like it would be decent place if your loved one has lower care needs.

I don't think they live up to their promises when it comes to the care of the residents. My loved one went into the community as respite care and we weren't satisfied with the care or attention my loved one was receiving. We feel that the community wasn't good at getting our loved one up to go to meals on a regular basis, along with getting them up each day. The presentation of what the community could offer was impressive. I just felt the actions didn't live up to what they had promised. The family didn't think there was sufficient staff to be checking on our loved one during their stay.

This community was very restrictive and there was not a lot of freedom. The space was important due to the transition and coming from such a big home very clinical and its not a nursing home but there were just a lot of rules. not apartments room with a bathroom, planned seated lunches where you could not sit where u wanted. It was just not the right environment for my loved one.

The director [name removed] was very willing and trying when it came to accommodating our families needs. However the head nurse [name removed] had an overall bad attitude. The food was terrible, we went for breakfast, lunch and dinner and we were absolutely living - so room for improvement there. Instead of feeling like an assisted living home, it felt more like a nursing home.

Brookdale Grayson View was an older facility. It felt so congested, with small hallways. There was too much noise in the hallway. We just didn't get the warm fuzzy feeling we were looking for.

The community is great, the staff is friendly. I think they struggle on the business side of things. In the beginning it took a long time to figure who to pay, and how much. The amount seemed to change and It seemed to be rough. The room wasn't ready when we got her there. Outside of that everyone has been extremely helpful.

Everything is a la carte, and everything would have been extra expense for us.

I think that this community is fine if your loved one just needs a little assistance. If your loved one needs a lot of care then this is not going to be the place for them. There is a lack of consistency with the activities and there was no back up plans so the residents end up just kind of sitting around. When they did have activities things were great for the residents in memory care.

I toured Brookdale and had a fair experience. to my understanding, Brookdale uses a 3rd party service that provides care givers. I preferred to pay more at another community to ensure the staff are more like family of that community, rather than a temporary placement. we chose another community because the care staff were directly employed through that community.

Based on our relatively short stay, we did not have a good experience. It could have been just my loved one's particular situation. Maybe she had higher care needs than assisted living in general could provide for. It was maybe the wrong place for her and not necessarily a bad place. We ended up having to take her to the hospital for dehydration. We were just really concerned that she wasn't getting the care she needed since she didn't have the mental faculties to think for herself and go get a drink. Our interactions with the staff were very pleasant and nice. The facility was clean. But we felt she was isolated. There may have been activities going on, but we didn't know about them if there were.

The main issue we have had is certain staff I find are hard to get along with even when I am nice to them. They do not take care of my loved one like I wished they would. I have found my loved one sitting in a wet diaper multiple times. I think they should have done a better assessment in the beginning so I wouldn't have to move my loved one. It has just been a bad experience.

This location needed some care and the residents did not look to be cared for much. We were not able to consider this location after the tour due to the way we felt after leaving.

We toured with Brookdale and the staff were all very nice and informative. The facility itself felt more like a nursing home to me and I knew my mom would not like that, I wanted her to still feel like she had some independence. It was just not the right fit for her, I think she needed some more care than they could provide.

The people that I met with were super nice. To me, when I walked in the facility just felt institutional. I did not get the "peace of mind" that I was hoping to feel when walking in. It might be the right fit for someone else, but it was just not the right fit for my mom.

They offer a great selection of activities for the residents, their activities board always has things posted on it. We have had some issues with the basic care needs with our loved one so we do think they could improve on their communication skills and internal organization.

brookdale is a good community, but could be better. due to Covid, the meals were being delivered to their rooms and often times were cold. my loved ones mobility level made warming up the food a tad more difficult than it should have been, had the meals been served hot or warmed. Covid has also effected the staffing retention, which in turn effects the level of care the residents are receiving. my biggest concern regarding their lack of staff, is the response time to residents who may been in a state of emergency. my loved one has a wrist brand with a pendant that can be used to alert staff if they are in need of something. that "need" can vary from asking for a beverage to falling down and not being able to get back up. i was led to believe that there was some sort of system put in place that would differentiate the "wants" from the "needs", but that does not seem to be the case. i do feel that they should make their response time a priority as it concerns me that my loved one could be in an emergent state without any help for a while. brookdale has not been upfront with their processes regarding care services and how some things are handled. the families would really benefit from an in depth orientation addressing different care service scenarios and how the community will approach them. i was kind of left to fiend for my self and figure things out alone on several occasions. i also found that some of the nurses and staff were unknowledgeable in some of the most common processes; which did surprise me, as i thought those particular things would have been known. due to the amount that we are paying, i was also shocked to learn that certain levels of care are not included. there is a language barrier between the nurses and myself and outside parties; this did make communication a little difficult at times. the families and staff could both benefit from better education and honest, yet frequent communication. brookdale does have good activities, although my loved one may not always participate. they are very caring people and some staff members go above and beyond what is expected of them. this community has a good vibe to it that i really like. they always seem eager to address any issues i've brought up, so i am hopeful that things will change. they just seem to be struggling from the recent effects of Covid, as being understaffed directly effects the residents. once we establish a sense of normalcy again, i'm sure things will improve; and with those improvements brookdale would be a great place!

if you have to go somewhere, this will do. there are no activities going on right now, so hopefully that improves. the swimming pool is closed and i'm unsure of when it will reopen.

Our family had an in person tour and we had a good conversation and the tour was really good. It just did not have the amenities our family was looking for.

COVID greatly affects my experience--I am committed to altering this when deserved. I had one previous experience in which there was a large common room where people congregated all day even when we wore masks and had to maintain distance. Here, people spend almost all their time excepting meals in their rooms. I conduct a light stretching/Tai chi class, but with no staff encouragement, almost no one participates. If possible, obtain a single room for your loved one. I am stuck with a pig who craps all over the toilet and does not clean up. He is constantly sick and coughing into my food when we are served. I never ate with him until omicron, but am now forced to. Food itself is very good. The residents must take the initiative to request anything special. I would seek a place, during the tour, where the resident could spend their final days conversing rather than zoning in their rooms. Dr. Rick Williams