Brookdale

The day to day staff did an excellent job taking care of our loved ones physical needs. However when it came to the medical side of things and distributing drugs and medications that is when we ran into issues. It was less then satisfactory and we had great difficulties communicating with the nurse practitioner.

This was an older community and not the right fit for me. I wanted something with larger apartments.

Generally I was happy with this community however, I felt that probably due to staff shortages there was not enough care for someone like my loved one.

Nice community but didn't feel it would be a good fit for my loved one.

majority of staff is good, the facility is lovely and my loved one loves it. the problem is their complete disorganization in respect to services and administration - the left hand doesn't know what the right hand is doing most days. my aunt has been there for a short time, and they never told us that the doctor they had assigned her to wasn't accepting her insurance, and they gave the insurance incorrectly. they were also charging for services that no one was providing, and even after we told them about these issues - it still hasn't been corrected. it's taking a while from an administrative standpoint to find out who is responsible, as it seems like no one wants to take accountability. my loved one really likes the sense of comradery and the activities. from her perspective, she is getting frustrated with their lack of organization, but she doesn't want to move. the staff who work with the residents are great, its administration who has the issues.

This was not a good fit for my loved one.

Our family had an in person tour but we just had some questions about certain things and we just did not feel that it was a good fit

been living here for 4 years. I get along with everyone. housekeeping is a plus. the food has improved. some people go out their way more than others.

I came here more for my husband, don't feel as comfortable as I want to be. would like more activity.

Brookdale Rome was was okay. It just didn’t feel right. The residents were sitting around and not as active as we were looking for.

The community was short staffed during my loved one's stay. I wouldn't recommend the community, unless your loved one was more on the independent side of things. There were activities offered to the residents to be able to participate in. I felt my loved one wasn't checked on, or cared for the way the community said they would. My loved one's apartment wasn't cleaned the way it should have been. I would be visiting my loved one for several hours and there was no staff that checked on my loved one during this time.

The demographics were just not a good fit. The facility is older and more run down and when we came to tour it smelled really bad which I know is not their fault. We had a residents following us around and yelling and no one was tending to him. They showed a shared room and there was a weird wall in between which makes sense but it took up so much space that you do not have any room to put anything in there and make it feel homey. The private rooms they showed us were even smaller.

We are moving my loved one due to him falling a few times. They did not have enough people to care for my loved one so this community did not work for us. The staff and some of the nurses were okay and tried to be helpful but we just knew this was not the place for our loved one. We feel like they are understaffed and should have more people, they need help.

The people are very nice and friendly here. They answered all our questions, and tended to know the family and residents. There were times that I would visit my loved one and it seemed my loved one was dehydrated and I never saw water in my loved one's room. The care provided by the community included medication management, hygiene, bathing, and transfer assistance. They were even able to assist with feeding of my loved one. The community was able to keep my loved one nice and clean. The community was a safe and secure community.

Out of the facilities that we looked at in the area, Brookdale Richland was the oldest and most outdated. It also was the most expensive. They do accept Medicaid here which is a big plus. It seemed when talking with them that they also had a lot of staff turnover, so it was just not the right fit for us,

Our family had an in person tour and even though it just was not the right fit for us, we really enjoyed seeing all the activities they had going on

Our family had an in person tour and they were a little loosie goosy when it came to their questions. It is a very nice facility but it felt very hospital like. What really turned us off was the sales gal/director talked only about money. They did not show us the dining hall they did not introduce us to the other staff it was just all about money.

Our tour at Brookdale West Hartford was fine. They didn't seem to have a lot of help though. When we walked around, I saw one woman passing out meds, and that was it.

This is an okay community, it was too far from family.

The people we met on the tour were super nice. But the facility was too big, a little more expensive, and not quite the right fit for my mom.