Brookdale

I was not impressed with Brookdale Richland. When you walk in it just looks and feels like a nursing home - it also smelled like urine. It is definitely a place for people who need a lot of care and not for more active seniors.

I toured Brookdale Brookfield Assisted Living/Crossings, which is apart of the larger Brookdale corporation. They had a great meal plan and a chef. We chose another community because Brookdale felt like more like a nursing home than an assisted living facility.

The food has gone downhill quite a bit since they lost their long-time cook. If a family member requires any sort of assistance, it will be on the facility's own timeline. Currently they wake my loved one up at 5 am to assist her with a shower. Climate control is spotty at best. There is no transpiration outside of the facility that accommodates if your loved one is using any sort of motorized device/ powered wheelchair. And that is despite what they promised when we signed up for the place. When I come to them with concerns or questions, usually they deflect and things remain unchanged.

Brookdale Kenmore was not anywhere near the caliber of the place we chose. The woman we spoke with on the tour made a big deal that I knew the entire facility was private pay and that they had unique clients. It came across as elitist. Everything there is a la carte. You are allowed to pull the emergency cord only so many times a month before you get charged every time thereafter. Cable and Wi-Fi were extra. The facility itself looked okay, but it wasn’t anything that was superior over other places we saw.

Mom says the food is really good, and the cook has been there a long time. They're doing better with cleanliness. The first few weeks they didn't clean her room, but they're coming in once a week to do that now. They keep the carpets clean, and the dining room is clean. We have had problems with the laundry - they've lost about half of her clothes, so I've had to buy new ones. Most of the people are very friendly and bend over backwards to help my mom. There's a huge turnover though. The activities director is really good about getting Mom out and doing things. She does really well at her job. They have recently let go of the executive director, so there is no director currently.

The reason we did not choose Brookdale Harbison for our loved one was because it gave us more of that typical nursing home/institutional feeling and that is not what we wanted. We also needed a place that had a ton of natural lighting.

The community had promised a lot during the tour and orientation; however, they haven't been able to fulfill these promises due to staffing. As a family member you really need to be an advocate due to the staffing shortage in healthcare overall right now. My loved one enjoys the activities offered. The community is willing to accommodate the residents requests for food such as a grilled cheese sandwich or something additional, if they don' like what is being served.

There have been some communication issues and things weren't taken care of that we thought would be in the beginning. It seemed like the best situation for my parents but the transition period has been difficult on them Overall it has been a positive experience.

I think that they needed more staff for the level of care that my husband needed. It was not the right fit because he needed that more individualized care that I thought was given to him during his stay here. They told us he would get that when we signed up, but he did not. He did not get any showers while he was here which was very disappointing. There were certain staff that were nice and attentive, but some you could tell did not care about the residents at all. If your loved one has a lot of needs, I would not recommend the facility.

I would make sure that the community is able to completely care for your loved one's needs. Our experience was very short here for our loved. I feel that they weren't well equipped to care for all of my loved one's health needs. The food was pretty good, it could use a few more spices. The ice cream was pheromonal and it was home made.

Our family had an in person tour and the person we took the tour with was phenomenal but we were just turned off by the facility itself - it did not look clean enough and we did not see any activity going on whatsoever. It was also the most expensive out of all the place we checked out, but we did like how it is a single story building and our loved one could of had a little outside porch.

The community is very clean and if you call for help the staff members come to assist in a timely manner. They also have some really nice nursing aids. Right now we have been shut down due to covid so some of the things are pretty limited. They do have certain activities going on and today they are actually having a spa day. When the dining room was open the food was very good, the chefs that cook the food are very consciousness when it comes to cooking a nice healthy variety of meals for the residents. Right now the meals are being delivered to our rooms. It is expensive but I have a nice apartment with house keeping that comes to help clean and wash my clothes.

Our family had an in person tour and it was just an okay tour experience

At the beginning, I would give it a 5. Now that my loved one is there, I'd give it a 3. It is a clean facility but extremely outdated. At the beginning the friendliness was a 5, now, I would say very friendly to family members but they treat the residents less than stellar. There is a lot of room for improvement on the quality of care. The residents are very friendly and the pool is very nice. There is no nail salon and the beauty salon is only open two days.

Brookdale Murietta is a nice friendly community, but the price is just ridiculous. My loved one is not able to use any of the amenities and I am still being charged for them. For visitor parking, there are only 6 spots. They park the shuttle van in one spot and the executive director takes the other, so virtually there is no other parking close by at all. We have to park far away and that makes it very hard especially for those in wheelchairs.

We had a little bit of of rough start. We went into a room that was not handicap accessible and it took a month to get her to a handicap accessible room. With her diagnosis she is having a harder time. They are great at getting extra help that she needs in there. They are really quick about trying to solve any issues that may arise. One thing I would say is you definitely have to stay on them and be an advocate for your loved one. Overall I would recommend them to others, especially for those who need independent or assisted living. They do have wonderful facility and the campus is beautiful. I am not sure they know too much about my loved ones disease though which has made it a little harder for us.

They could definitely use some improvements. I think that they should explain things better in detail in the beginning process, especially with the billing. We have had some major issues with that.

I would say to avoid this community for your loved one. I over communicated with the staff but I do not feel like it was returned. My loved one was in memory care and had to go to the hospital twice and I was not sure that she was being properly watched while at this community. There could be someone maybe in a different situation than my loved one that may be able to manage being at this community.

On the all it seems like a decent place. The only downfall is that it seems like there is a lack of communication for it to be such a small community. I thought there would be more communication with it being smaller. They do have activities but they do not really persuade the residents to participate in the activities as much as I would like them to.

I thought the facility was really nice and neat. But the main reason I did not choose them was because it looked like the Rapture had taken place. There was not a soul in sight. And the place we chose had people walking around and doing activities.