Brookdale

Brookdale South Park I thought was very dark (light wise) inside and we had a lady from our church that had a bad experience there. Plus, it was really too far from my house. These were the main reasons we did not choose this facility.

The first year my mom was there I would have given almost all 5's. But then they changed both leadership and staff what felt like every other week. The care definitely devolved and they got way understaffed. During the week before my mom's death. Someone cut her hand badly (she was in memory care and no access to be able to do to her self). I believe it was a defensive wound as they stole her ring which was only on her finger still because it was impossible to get off due to RA and knuckle changes. She hadn't been able to get it off in years. It was really upsetting and I know it happened there because she had it on in a picture there and then not the night I had to take her to the hospital. She had not left in between. It felt like a very hurtful thing to our family as she was dying and had no memory to tell me what happened. Brookdale did an investigation but couldn't tell me who did it. The house manager was amazing and I loved many of the long term staff. Those that were long term loved my mom well. I was very happy the first year and would have highly recommended then but not now.

The head nurse was very rude and not a compassionate or caring person to the residents. The "Doctor" actually a PA, was never available and not a reliable medical person to care for a geriatric person. The food served was horrible. It was always canned products and not always enough food offered to the residents. I've contacted the Corporate office of Brookdale with our concerns and never heard back. That tells me they do not take these things seriously. I would not recommend Brookdale Union Park.

The entire building needs updating. The price is outrageous. They do nothing for my mom, so she essentially is paying for a room at [fee removed] a month. The staff is wonderful, but admin has a deaf ear to any complaints and never strives to make anything any better. Sometimes, they run our of food...no eggs one day, no bacon for 2 or 3 day, no juice another day. Paying that much for a single room, seems like they should always have enough food.

I was "sold" by a sales person and feel that I was misled. A true picture was painted later after I signed.

There were costs attached that were not disclosed at initial meeting. We found out once paperwork was received. We were on such a time crunch we had no choice but to sign. Based on the experience we have had so far, we would recommend the Brookdale Buck Creek community to others but would be advised to make sure they are getting accurate information.

So far, the care is not as advertised and promised by them. The workers that come in for incontinence needs are often not trained and don't know how to correctly help my mom with this.

Great caregivers but all about the money. Nationwide chain looking to serve their shareholders not their clients. Constantly battling them over costs and that is all they care about. Look at a locally operated facility with ties to the community not the shareholders..

We toured Brookdale Memorial Oaks when searching for an Assisted Living facility for our loved one. The facility needs to be cleaned, it was dirty. They advised me that they couldn't provide the high level of care that my loved one needed.

We toured Brookdale Spring Shadows when searching for an Assisted Living facility for our loved one. The facility was very clean. They told me that they could provide the level of care that my loved one needed.

Overall, my moms experience has been positive. The challenges Brookdale Echelon Lake faces are turnover and being short staffed. But I don't think that situation is unlike many facilities these days. One big plus is that it is a facility that has Medicaid beds allotted.

I have had a difficult time getting a response from a few of the administrators when I'm in need of some information. The activities director and staff have been very helpful with my mom.

The staff is overall friendly and helpful. Our father was not able to move or get out of bed without full assistance. Unfortunately, due to staffing shortages, my mother had to handle most of the care for our father.

We toured Brookdale Lake Orienta when searching for a Memory Care facility for my father. This facility was okay. The facility seemed kind of dark, but I believe that they were getting ready to move into a new building.

I toured with Brookdale Northwest Hills. The sales representative did not seem to be as knowledgeable, the location was a little bit farther from my home and lastly there was about $[removed]and $[removed] difference per month.

When my mother entered Brookdale High Point in August of 2022, the entire management staff turned over and they were all new: Executive Director, Sales Manager, Billing Coordinator and Maintenance Chief were all new and inexperienced and in addition they were short staffed on the floor. They were long on promises and often short on delivery. Since we left the facility last November, I would hope that much of that has been rectified. In my mother's case, I feel that her initial assessment to determine her level of care was incorrect and resulted in her not getting the care that she needed. The food was fine, as were the activities. If in the same situation that we were faced with a year ago, I would certainly give Brookdale High Point a look and compare them to other facilities-I don't regret our choice.

There is a new director, and I'm keeping close watch as we're seeing that things are changing. I'm getting reports of having to wait quite a while for food after ordering, 45 min or more. I think this has improved - but I'm not sure. My main and biggest complaint has been around their online billing system. That being said - I think the people and community have been great. Even so, it has been a hard transition.

We toured with Brookdale Muirfield and it just did not seem to be a good fit for what we were looking for. The facility offered separate charges for services that were provided. When trying to budget a monthly fee, that just left too much gray area. We needed something more all inclusive.

Hold on to your wallet! The cost of incidental services mounts very quickly combined with outrageous rent increases which act like a vacuum on the residents bank accounts. Also, be VERY careful about future "assisted living" needs .... they say if the resident cannot ambulate the stairs, they do not qualify - I bet there's very few residents who can use the stairs here and probably none on the assisted living floor!

They give good answers to questions but do not follow through. My husband wad there for a month and only had 2 showers. The shower drain had feces in it, and after I took a picture and pointed it out to the RN,it was still there 2 days later. There was little interaction and was quoted one price and of course it raised before the month was out. I would go in and they just sat my husband in a chair and turned on a TV to entertain him. I found him almost falling out of the chair on numerous occasions. I would NOT recommend Brookdale to anyone. I took him out due to the poor conditions.