Brookdale

staff has been great during my time here

My loved one is currently a resident at Brookdale Olympia West. The office staff is okay. Some nurses are okay and some are not all. They lost 2/3 of my loved one's stuff when she moved rooms even with her name on most of it. Things are broken, the room is not as clean as it should be and the place has a smell to it. Many things need repaired. My loved one was moved because the room she was supposed to have wasn't really available, so she had to go into a smaller room for a month. So, the move upset her. The meals are only fair. My loved one won't eat a portion, as she says it is yuk. For two weeks now, I've had to call the Director about my loved one's lost items and about her smelling and not getting showers. Improvements should be made on all of the above and on the hiding nurses on the weekend. At this point, I would NOT recommend Brookdale Olympia West to others.

It is a nice place. The people are friendly. We picked this community, because of the price and openings. Needed somewhere quick.

I picked this community because it was close to family, it's brighter, and it was recommended by someone who already had a family member living here. They are very accomodating. Management is very courteous. The interaction between the residents, could be improved. It would be nice if they had a two-sided flyer for activities, and the food menu. Overall, I would recommend to others.

Very nice, polite staff. They work real hard, but they seem to be short of workers at times. Food is not consistently good, missing fresh fruit, and more choices. We picked this community because the cost was more affordable.

We used Brookdale Altamonte Springs for respite care for my loved one. The front office is a little too salesy for me, but other than that the staff was great. Outside of our first day, the room that my mother stayed in was clean. The staff tended to her needs. I thought they communicated well with us. I would recommend Brookdale Altamonte Springs to others. Just know that the sales people have a job to do to bring people in. Other than that, it was a good experience.

Memory Care side of business needs improvements. Staff shortages. Meal selection not the best for elderly. Recent flood compromises services. We picked this community because of location mainly. First impression was very good.

We toured Brookdale Club Hill during our search for an Assisted Living facility for our loved one. I didn't like it. The facility is very expensive and not very nice. They had an extra monthly charge to give my loved one her medication. There was also going to be an upcharge to make sure she made it to meals.

Mixed feelings, not sure they were ready when my parents showed up. Lack of returning emails or calls. But I felt they were in safe hands. We thought my parents would like it and stay long term.

I never give the top rating, as there is always room for improvement. Socks and bedding have gone missing. Mom has had a lot of falls, which resulted in 4 trips to the ER. The staff is very friendly.

They need to improve with, management supervision & sufficient & trained staffing. It's not acceptable! I picked this community because of the location.

I found it difficult to access staff, medical staff, who should have answers to my questions re obtaining consults for Hospice and to assure me that her DNR order would be honored. No follow up to complaint re Mom being left in wheelchair for over 2 hours and no access to call bell!!! Some where more friendly than others. The chef went out of his way to be friendly. Only one activity, no director, no reminder for the one activity. Two church members who led singing of hymns and a short message. Manager, chief nurse. LPN also a 2 for care and compassion

It was cheaper than other communities. It's a good value for the price. It's clean and the staff is friendly. It seems that there has been some staff turnover or lack of staff since my family member moved in. I do wish there was a little more communication from staff about the updates regarding the facility, not just through a paper newsletter but through email as well.

The quality of care is a bit delayed sometimes with maintenance but overall its good. The meals are an area needing improvement - old people and young people alike need really healthy foods. When it comes to the activities, they seem really good but I do not live there. Mostly, I'd like to see improvement in food AND let people have access to THREE meals per day. Or at least choose which of the two meals they want: Breakfast should not be a forced meal to have. After all, some people want a slow start and breakfast at home. Many amenities, including entertainment, rides to stores and appointments, exercise rooms and library. The food could use some improvement, but you can make suggestions to staff. Overall, I would highly recommend living here.

The Brookdale Kingsport community has the worst food ever, worse than hospital food and 90% of the other residents feel the same way. However, the staff members here are wonderful. I feel the cost is excessive for my care. But I signed up knowing the cost of everything.

The building is nice and the residents are very kind but getting any help for your loved one is almost impossible and they are way over priced. My loved one yelled for help for over a half hour until someone showed up. My loved one picked this place. She liked the layout of the apartment and the look of the facility.

Brookdale River Valley always gives excuses of being short staffed for things not being done. Our loved one has not always receiving the care she and Medicare pay for in a timely manner. Based on the experience we have had so far with the Brookdale River Valley community, we would not recommend them to other families.

1 very overpriced for health care, 3-4 cost of just the room. I was somewhat impressed at first about the facility. They weren't organized with all the paperwork that needed to be done before dad could move in. Every time I turn around we need this before he can move in. Part of it was my fault because I took advantage of a discount for as long as he lives there but still. They are working with me on some of the other issues that was suppose to be done but I feel like I was miss lead. Hopefully this isn't too much information but I feel like people need to be aware of how things are being handled.

Our family had an in person tour with Brookdale Madison West and it was a nice tour experience, but we ultimately liked the airy open layout of [community name removed] and how the rooms were situated.

We toured Brookdale Tramway Ridge during our search for an Assisted Living facility for our loved one. This facility was our favorite regarding people and facility. However, the rooms were absolutely dreary and we couldn't get past that.