Brookdale

Overall my mother loved Brookdale, most people there where very caring and she loved the activities. As a family member more attention to proper medication administration would have helped relieve a lot of anxiety. Constant auditing of medication was required by family members to make sure the correct medication was administered and administered in a timely manner. Some days she was given no medication or the incorrect medication when a medication had been changed by her Dr.

My biggest advice to any family and resident is to be on as little medication as possible and for families to monitor this closely, ask questions and actively participate in care. Then to visit often, which most don't and pay attention to the surroundings and to your loved one. The front desk people and front area was great! It started out well but with most of the staff changing and then many not staying the attention to detail suffered. The main problem was with medication and safety.- this was huge and as a result caused multiple injuries and almost cost my mom her life which is why I removed her. If they could get the residential section together with staff, cleanliness and safety it could be a good place.

The facility itself is beautiful. [Name removed], in Memory Care, is fabulous. So kind and compassionate, a total gem. However, on several occasions my loved one's bed had had no sheets on it, only fleece blankets. Also, clothes are missing. Additionally, I'm not happy with the billing and still waiting for a return call to have my questions answered.

We picked it more by cost than anything else. We haven't been that impressed with the food or the service. I would recommend the cost. I know they're working on improvements but they need to work harder. I believe there are a high number of COVID cases at the facility right now.

The staff members are very friendly, however the communication is poor and could be improved on. Based on the experience we have had so far, we would recommend this community to other families, provided they were able to have family supplement care.

I would recommend that friend evaluate what is most important for their needs. If proximity to doctors and wanting a full kitchen to make their own meals are high, then this is a great choice. The staff is super. The care is excellent. I don't know where this Brookdale is on the scale of affordability. I think they are in the middle. I looked at places that were less but had high buy in costs. Really high, 30K - 400K. The packages are overwhelming. One must has a great deal of wealth to justify those prices. Mom is in one of the most expensive units in the building. I would be fine with it if the food and dining experience were better. At this point in life, care, friends, food quality and dining experience are key to contentedness. .

The care givers are generally outstanding. However, there is a lack of stability in the management of the facility which is particularly an issue for 2nd and 3d shift operations. None of these facilities are perfect; however, if I knew of the management issues that apparently have been ongoing since the end of Covid, not sure I would have considered them /moved my loved one there.

My mother was previously a resident at Brookdale Crown Point and overall her experience at this facility was okay. The staff were friendly with a range of age, experience, professionalism, and personalities. The housekeeping seemed a bit slow/understaffed. Communication with the family was fine, but we had several problems getting conflicting information from staff members about the same subjects. The move in process was fine. The meals appeared to be okay, though there was lots of chicken. We were there during administration turnover, so hopefully staffing will improve. As for recommending Brookdale Crown Point to others, we had some problems that were cause for concern but they likely could happen anywhere so yes, if price is a factor I would recommend them.

That most staff are friendly, professional, and seem caring but at least one has been consistently harsh and disrespectful to our family member. Response to resident requests from assistance is inconsistent, sometimes timely, sometimes very delayed.Our family member liked its appearance and the location, she can get transportation to her physicians.

We have had so many issues at Brookdale Murrieta. The move in staff are nice, but not well trained when it comes to care if someone has high needs and is unable to get around without a wheelchair. They don't give you all the pricing upfront nor does all the cleaning staff know how to change a bed. They have left dirty sheets on the bed and put clean on top. I now change my loved one's bed and do her laundry. They keep dropping my loved one from the schedule for baths. Other places, I hear, are worse and even more expensive. They don't always have an RN on staff and made my loved one give herself insulin when she had never done it before. They bring food cold or leave it in the kitchen where my loved one can't get to it. I am there each night to make sure that she has what she needs since they don't do it. They don't provide toilet paper as they said, so I bring in all paper goods. I am beside myself at this point. A big turn around in staff is a problem and they ask you to give secret money to staff during the holidays as if the cost that we pay isn't enough to pay their staff. Where does the money go if not to paid to their staff? They don't have enough people on duty, which is why it sometimes takes two hours before anyone comes if you need help. My loved one has been stuck in the bathroom and no one came. Luckily, I showed up after work to help her. Sometimes she gets weak and can't always walk back to bed without help. I had to train their med tech this morning on how to use my loved one's new glucose monitor. If you have a parent who is bed bound and dependent on oxygen, the facilities are just not hiring the right staff and it's hard to get resolution on things.

I am so relieved that my mom is in a safe place, where she is receiving the care that she needs. I have only been able to visit her sporadically, as I live out of state. The first time I visited, when she was admitted, she was unhappy about her transition, but I felt that she was receiving good oversight, from concerned staff who offered personalized attention. 6 months later, my visit was preceded by a Covid scare, so there were new restrictions (understandably) that made the visit less enjoyable. Also, I was there on a weekend, when staffing was limited due to Covid concerns. Still, I was disappointed to find that there was not better attention given to important details. I understand that everyone is experiencing staffing issues, but the lack of continuity and low ratios of staff to residents were a little concerning. Hopefully as the Covid scare abates, things will normalize.

The staff members at Brookdale Northwest Greensboro are kind and my mom loves them, but there are days when they are understaffed. The facility is VERY clean, the food is wonderful. It was easy to move my mom in and we are grateful for having Brookdale! My mom is happy. When mom is happy, everybody is happy! I would recommend Brookdale Northwest Greensboro to family and friends.

Mom moved to Brookdale, Watauga in Aug 2023. The first few months we were very happy, especially with the staff. In the last month there has been a major change of staff, and we are very disappointed and have some real concerns. The new Director is rarely seen, closed up in her office with door closed. The new nurse seems completely uninterested in her job, and is rarely seen as well. My mother’s meds have been given at wrong times, as well as medical items lost, or misplaced. This is HIGHLY concerning. The food as been another issue. Sometimes my mother complains it is barely edible. There seems to be an over abundance of carrots, cauliflower, noodles, and boiled cabbage. The activities director, [name removed], sales manager, [name removed] are rays of sunshine, but honestly we are not particularly happy with much else.

High director turnover. The staff that stays on are excellent. They provide good care and know the residents well. They are friendly and caring. This is a difficult population to care for. The facility tends to smell and cleanliness can be marginal. They do have a good custodian on staff now but were without cleaning help for a while. For how much we pay, the cleanliness needs to be improved. They have an excellent nurse, office person and activities director.

Based on the experience we have had so far with Brookdale Coeur d'Alene, some of the staff team is friendly. There's staff that concerns me regarding integrity. Maintenance work could be improved.

Most staff is friendly but there is a lack of communication between staff. The food choices are very few and food is way overcooked. There is definitely room for improvement this community could do to better the experience.

We picked this community because the residents acted happier then any of the other places.It's discounted a lot but still very expensive. There are things that continually go missing for example slippers. Also a blanket, towels and wash cloths among other things. They always try and find them.

The staffing levels at Brookdale Northwest Greensboro are low and their coverage is really poor on the weekends. The caregivers working on the weekend are friendly, but they just can't do it. All of the cafeteria staff was excellent. There's no way I could suggest this facility as a destination for anyone looking for CARE for their loved one. Their head nurse is not a nurse. She has a major attitude problem and she can't manage medication. She lost my loved one's medication. She also let medication run out prior to letting us know that it was even low.

I picked this community, because of the size of the facility and the cost. Other places in the area were too big with hotel style features and I think my Mom would feel lost in a place like that. Also, the cost was reasonable as I really didn't want Mom in a State run facility.I noticed was that in the beginning of the process they kept in contact quite often. Once I made the first payment (which they posted incorrectly), no one wanted to return calls which I found unprofessional.

I felt the Brookdale Northwest Greensboro community was very clean and well-kept. I do feel that we had some communication problems due to their disorganization. I never knew who to talk to about my mother when I needed information.